Program Coordinator, City Support

12-Sep-2024

Program Coordinator, City Support

Harvard Kennedy School

66742BR

Job Summary

The Bloomberg Harvard City Leadership Initiative is seeking a Program Coordinator to support the City Support team in the high-level administrative tasks related to program delivery and design. This role is crucial to ensuring the smooth operation of programs. The successful candidate will be responsible for a wide range of tasks, including coordinating and tracking program activities across a diverse portfolio, drafting, developing and updating program materials and conducting program-specific research.

The Program Coordinator will be in a unique position to develop expertise about city leaders across the world. The successful candidate will work on a variety of leadership development programs, support work directly related to cities and be a key member of the City Support team.

Position Description

Reporting to multiple Program Directors for City Support, the Program Coordinator will be responsible for: 

Program Coordination 

• Support program directors in managing multiple projects. 
• Set up and maintain activity tracking to take a view across the City Support portfolio to ensure smooth operation and early detection of risk. 
• Coordinate outreach, applications, and follow up with city participants. 
• Meet regularly with the Program Director(s) to share updates on program status across the program director's portfolio.

Activity Tracking and Reporting

• Ensure accuracy of program trackers as programs progress, including updating timelines and milestones.
• Collaborate with program team members across different units (e.g. Executive Education, Curriculum Development) to gather necessary information.
• Identify, communicate, and offer solutions to address any potential risks or delays in program implementation.
• Coordinate program-related meetings, including scheduling, agenda preparation, and documentation of meetings.
• Provide administrative support to program activities as needed, including data entry, file management, and correspondence.
• Produce prompt and timely ad hoc reports as needed by key stakeholders. 

Development of Program Materials

• Draft, edit, and format program materials, including guides and manuals, working session plans, and instructional documents.
• Update existing program materials based on feedback and program changes.
• Ensure all documents are consistent with branding and formatting guidelines.
• Proofread all documents for accuracy and clarity.
• Conduct regular reviews to ensure all materials are up-to-date and relevant.
• Implement feedback from stakeholders to improve document quality.
• Work closely with program managers, instructors, and other team members to gather content and information.

Coordination of Program Research/Evaluation Activities

• Collaborate with team members to support program research as needed. Program research activities may include pre-program user experience and needs assessment, and in-program and post-program evaluation.
• Coordinate the implementation of program research activities, which may include surveys, interviews, focus groups, or other data collection methods.
• Analysis and presentation of research findings to present to faculty and funders.
• Document and share city participants’ experiences in programs and stories of the impact of program. 

Team Advancement 

• Foster and contribute to a culture of excellence grounded in learning, problem-solving, and teamwork. 
• Collaborate with colleagues to identify recommendations for programmatic improvements. 

Basic Qualifications

3+ years of professional experience in program coordination, project management, or research/administrative support. Internships will count toward experience requirement. 

Additional Qualifications and Skills

• Bachelor’s degree in a relevant field (Business Administration, Public Administration, Nonprofit Management, other Social Sciences) strongly preferred.
• Skill in managing multiple diverse activities simultaneously, delivering on commitments, and operating with speed, accuracy, and strong judgment. 
• Meticulous attention to detail. 
• Proficiency with customer relationship management systems, especially Salesforce, a plus.
• Proven organizational and project management ability. 
• Creative problem-solving and analytical skills. 
• Ability to navigate ambiguity and build structure for oneself. 
• Team player with skill in building and managing relationships with a wide range of stakeholders. 
• Strong customer service orientation and persistent follow-through in service of clients. 
• The ability to communicate persuasively, concisely, and clearly in speech and writing. 
• Entrepreneurial with an enthusiasm for doing whatever it takes to get the job done. 

Additional Information

This position is a fully benefits-eligible term appointment ending June 30, 2025, with possibility of renewal.

Learn more about our work culture and see yourself at Harvard Kennedy School.

We regret that the Harvard Kennedy School does not provide visa sponsorship.
Harvard University requires pre-employment reference and background checks.
Harvard University is committed to supporting a healthy, sustainable learning and working environment.
 
This is a hybrid position based on our campus in Cambridge, MA. As a campus-based institution, we place a high value on the in-person experience, cross-team collaboration, and strong community building in order to create a vibrant campus for our students, faculty, staff, and research fellows. The position is required to work in-person on campus a minimum of three days per week during the academic year. Specific days and schedule will be determined between you and your manager. The health of our workforce is a priority for Harvard University. With that in mind, we strongly encourage all employees to be up-to-date on CDC-recommended vaccines.
 
Salary Range: $60,503 - $95,391
Note: Starting salaries typically fall in the lower half of the salary range; however, they are ultimately determined by the scope of the position, the candidate's relevant experience, and internal equity.
 

Work Format Details

This is a hybrid position that is based in Massachusetts. Additional details will be discussed during the interview process. All remote work must be performed within one of the Harvard Registered Payroll States, which currently includes Massachusetts, Connecticut, Maine, New Hampshire, Rhode Island, Vermont, Georgia, Illinois, Maryland, New Jersey, New York, Virginia, Washington, and California (CA for exempt positions only). Certain visa types and funding sources may limit work location. Individuals must meet work location sponsorship requirements prior to employment.

Benefits

We invite you to visit Harvard's Total Rewards website (https://hr.harvard.edu/totalrewards) to learn more about our outstanding benefits package, which may include:

• Paid Time Off: 3-4 weeks of accrued vacation time per year (3 weeks for support staff and 4 weeks for administrative/professional staff), 12 accrued sick days per year, 12.5 holidays plus a Winter Recess in December/January, 3 personal days per year (prorated based on date of hire), and up to 12 weeks of paid leave for new parents who are primary care givers.
• Health and Welfare: Comprehensive medical, dental, and vision benefits, disability and life insurance programs, along with voluntary benefits. Most coverage begins as of your start date.
• Work/Life and Wellness: Child and elder/adult care resources including on campus childcare centers, Employee Assistance Program, and wellness programs related to stress management, nutrition, meditation, and more.
• Retirement: University-funded retirement plan with contributions from 5% to 15% of eligible compensation, based on age and earnings with full vesting after 3 years of service.
• Tuition Assistance Program: Competitive program including $40 per class at the Harvard Extension School and reduced tuition through other participating Harvard graduate schools.
• Tuition Reimbursement: Program that provides 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions.
• Professional Development: Programs and classes at little or no cost, including through the Harvard Center for Workplace Development and LinkedIn Learning.
• Commuting and Transportation: Various commuter options handled through the Parking Office, including discounted parking, half-priced public transportation passes and pre-tax transit passes, biking benefits, and more.
• Harvard Facilities Access, Discounts and Perks: Access to Harvard athletic and fitness facilities, libraries, campus events, credit union, and more, as well as discounts to various types of services (legal, financial, etc.) and cultural and leisure activities throughout metro-Boston.

Job Function

General Administration

Department Office Location

USA - MA - Cambridge

Job Code

403134 Coordinator I

Work Format

Hybrid (partially on-site, partially remote)

Sub-Unit

------------

Salary Grade

054

Department

Bloomberg Harvard City Leadership Initiative

Union

55 - Hvd Union Cler & Tech Workers

Time Status

Full-time

Pre-Employment Screening

Identity

Schedule

9-5 Monday through Friday

Commitment to Equity, Diversity, Inclusion, and Belonging

Harvard Kennedy School’s Mission and Commitment to Diversity, Equity, and Anti-Racism
 
At Harvard Kennedy School, fostering a diverse and inclusive community where everyone feels they belong is a matter of basic fairness consistent with our core values as an institution. It is also essential to our mission of improving public policy and leadership—because recruiting the best people and creating an environment where they can thrive make us better at what we do, because we learn more from people with different perspectives, and because we work in diverse groups and serve diverse societies. Learn more about Harvard Kennedy School’s commitment to Diversity Equity, and Anti-Racism.

EEO Statement

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.

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