Director - Enterprise China Management, Product & Benefits

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At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

In August 2020, American Express launched a new network in mainland China through our joint venture, Express Company (EC). Amex is the first foreign network to operate in China, and this represents a significant opportunity for us to compete in one of the largest and most advanced payments markets in the world. The Enterprise China Management (ECM) team partners across EC and Amex to build the China business and capitalize on this incredibly exciting opportunity for growth. 

The Director role will be focused on liaising with key members of Express Company and other internal Amex stakeholders to develop and execute our product and benefits initiatives. In addition, this role will be responsible in taking a leading role in defining the market’s product and issuer engagement strategy.

Key Responsibilities include:

• Act as key relationship manager in partnership between Amex and Express Company; interface with product and benefits leads at Amex and EC
• Define product-line strategy for credit and debit products; identify ways to innovate and evolve products to drive growth of business
• Lead oversight of product launches in China, ensuring operational excellence
• Track product performance and derive insights to inform EC strategy setting
• Manage EC’s product strategy execution and make informed exceptions decisions based on business rationale and data analysis
• Drive growth of the premium segment for EC, including devising long-term premium servicing strategy and tracking third party performance
• Oversee extension of Amex global benefits to products in China and support development of new benefits, including opportunity identification, negotiations, contracting, and fulfillment
• Drive delivery against EC timelines by managing relationships with stakeholders, identifying opportunities and obstacles/risks and developing strategic recommendations
• Work with EC and AXP stakeholders to troubleshoot and resolve any potential customer escalations
• Serve as the face of the China business to Amex stakeholders and represent EC in key business decisions / business development discussions
• Bring AXP best practices and thought leadership to EC while becoming a go-to-expert on the China market and consumer trends

Qualifications:

• 8+ years of relevant experience, with expertise in financial products, partner management, and/or benefits strategy
• Adept at forming thoughtful and considered perspectives and defining a plan/roadmap
• Adaptable and comfortable working on a variety of initiatives, many without an established process or solution
• Ability to bring structure to imperfect information, problem solve, and define ways of doing new things
• Ability to execute on strategy and pivot as priorities and scenarios shift
• Strong partner management skills with the ability to manage internal and external partners at varied band levels; aptitude for influencing in complex situations
• Strong work ethic with an intense will-to-win and demonstrated personal excellence with attention to detail
• Effective written and verbal communicator with strong executive presence
• Ability to coach strategic thought and high-quality work; prior people management experience preferred
• Working proficiency in Mandarin (speaking and writing) highly preferred; knowledge of China cultural norms and market nuances preferred 
• Flexibility to work across multiple time zones, as needed
• Ability to travel to mainland China, estimated once a quarter

Hybrid – based in NYC, three days in office

Salary Range: $130,000.00 to $205,000.00 annually + bonus + equity (if applicable) + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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