Analyst-Risk Management

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With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.

Within the Global Fraud and Banking Risk organization, the fraud claims team is responsible for leading fraud claims management strategy to ensure we are holding the right party accountable for fraud and driving continuous enhancements to our fraud controls. In this role, you will work in a highly dynamic and exciting environment and will have the opportunity to shape strategies and policies for American Express Card products relates to fraud claims. You will be part of a high performing team working closely with multiple partners.

Responsibilities:

The successful candidate will provide critical data analysis for the Suspect(bogus) fraud transaction review and rebill process, which leverages Amex’s unique closed loop and big data capabilities. In this role, you will closely partner Fraud operational teams, Risk management teams, and many other partners to create/design world-class strategies and capabilities.

• Analyze fraud claims data for patterns and trends.
• Define Suspect Fraud review process, design and implementation of suspect fraud claim strategies.
• Leverage available data to identify opportunities to improve fraud claim strategies, or enhance fraud claim processes.
• Conduct case reviews to analyze fraud claim issues and explore strategic opportunities.
• Partner with internal CFR teams to enhance POS & FRAP fraud controls and drive fraud loss reduction.
• Manage and enhance Daily / Weekly/Monthly KPI reporting and provide reviews on trends/issues.

Minimum Qualifications: 

• Bachelor’s degree required, Graduate Degree in Economics, Statistics, Computer science, Mathematics, Finance, Operations Research, Engineering, Science, or in related advanced quantitative fields is preferred.
• Experience with data processing tools such as SQL, Python, Hive, etc.
• Experience manipulating and extracting data from both very large and small datasets.
• Ability to analyze and identify trends and patterns to draw meaningful conclusions to solve business problems.
• Ability to create business data reports and produce high-level analysis summary.
• Ability to marry quantitative and analytical methods and business skills to drive results.
• Ability to manage multiple projects effectively. Proven track record of driving results with a strong sense of urgency and to follow-up different levels of prioritizations.  
• Experience in analytics is preferred.
• Ability to work in a dynamic, fast changing environment, with a strong attention to detail, communicate effectively and work well in a cross-functional environment.

Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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