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Astound Broadband, the sixth-largest telecommunications provider in the United States, is a leading supplier of cutting-edge technology and communications services—and applicants like you make it all possible. To develop your career, we provide one-on-one training and coaching, a supportive work environment and the opportunity to represent a superior telecommunications company.&nbsp;Additionally, we offer a robust benefits package, including rewards, recognition and employee discounts to ensure your continued success. With us, you’ll stay empowered to do your best work by creating astounding possibilities for local communities and beyond.Job Summary The Voice Account Manager “VAM” is responsible for ensuring a positive customer experience for new customers during the post sales implementation of Unified Communication services. Through alignment with assigned sales leader in the region, the VAM facilitates onboarding and customer education for assigned customers to ensure a positive customer experience.Duties and Responsibilities <ul><li>Serve in market to facilitate onboarding and refresher training for mid-sized customers</li><li>Facilitates prioritization of local onboarding through coordination with Market Sales leaders</li><li>Coordinates with Voice Implementation Manager to help guide positive customer journey through post sales process</li><li>Educates assigned customers on network readiness and coordinates with implementation to ensure the use of the LAN Readiness Checklist and supporting software</li><li>Directly conducts customer onboarding both virtually via web conferencing and in-person onsite for customer deployments</li><li>Maintains tracking of completed tasks to validate acceleration of Hosted Voice revenue in market</li><li>Adhere to schedules, guidelines, and requirements in accordance with the organization's product rules while demonstrating the ability to manage priorities.</li><li>Coordinates with Hosted Voice Specialist to ensure effectiveness of customer onboarding materials such as: Tutorials, Presentations, Guides, and Checklists</li><li>Serve as secondary interface with customer for post installation configuration changes and training needs in support of assigned Hosted Voice deployments in designated market</li><li>Completes discovery and demo for customer in coordination with assigned sales engineer on an Individual Case Basis</li><li>Other duties as assigned</li></ul>Requirements/Qualifications Education: High school diploma or equivalent; Bachelor's Degree preferredExperience:<ul><li>3 years’ experience in Technical Support, Customer Onboarding or Related supporting voice service deployments</li><li>Experience creating and maintaining customer facing onboarding and training materials</li></ul>Knowledge, Skills and Abilities: <ul><li>Must have technical aptitude and ability to learn quickly to stay up to date on latest technologies</li><li>Strong internal and external stakeholder management skills needed to leverage cross-functional departments to ensure successful onboarding experience</li><li>Proven ability to communicate technical information to both non-technical and technical customers both verbally and in writing</li><li>Travel up to 50%</li></ul>We're Proud to Offer a Comprehensive Benefits Package Including:<ul><li>401k retirement plan, with employer match</li><li>Insurance options including: medical, dental, vision, life and STD insurance</li><li>Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization</li><li>Floating Holiday: 40 hours per year</li><li>Paid Holidays: 7 days per year</li><li>Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws</li><li>Tuition reimbursement program</li><li>Employee discount program</li></ul>*Benefits listed above are for regular full-time positionsBase Salary: The base salary range in California for this position is $55,000 - $75,000, plus opportunities for bonus, benefits and commission, if applicable. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities. It is specific to California and may not be applicable to other locations.Our Mission Statement:* Take care of our customers* Take care of each other* Do what we say we are going to do* Have funDiverse Workforce / EEO:CCPA Employee Privacy Policy (For California Candidates Only): <a href="https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privacy-Notice.pdf&nbsp;&amp;nbsp" target="_blank">https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privac…</a>;

Astound Broadband

Astound

Voice Account Manager

<h4>Broadband Technician I or II</h4>Longview, WAAstound Broadband, the sixth-largest telecommunications provider in the United States, is a leading supplier of cutting-edge technology and communications services—and applicants like you make it all possible. To develop your career, we provide one-on-one training and coaching, a supportive work environment and the opportunity to represent a superior telecommunications company.Additionally, we offer a robust benefits package, including rewards, recognition and employee discounts to ensure your continued success. With us, you’ll stay empowered to do your best work by creating astounding possibilities for local communities and beyond.Broadband Technicians are responsible for residential installation and disconnections for data, video, and phone on the customer premises with a high level of focus on customer service, customer education, and quality of work. This role will be responsible for ensuring and recording correct RF signal levels. The Broadband Technician is required to communicate with leadership and dispatch as needed.&nbsp;Where you will work:<ul><li>This position will be based in Astounds Longview, WA office, and would be an in office/field role.</li></ul>A Day in the Life of the Broadband Technician:<ul><li>Residential install and disconnects* (data, video, phone) on customer premises</li><li>Ensure/record correct RF and signal levels within specifications</li><li>Communication with leadership and dispatch as needed</li><li>Customer education</li><li>Operate company vehicle in safe and responsible manner</li><li>Other duties as assigned</li></ul>What You Bring to the Table:<ul><li>Experience:&nbsp; None required, this is an entry level position</li><li>Experience in problem-solving, time management, and basic computer skills</li><li>Strong customer service skills</li><li>Strong verbal and written communication skills</li><li>Ability to use a ladder, hand and power tools</li><li>Ability to work effectively, both independently and as part of a team</li><li>Must possess a valid driver's license with a satisfactory driving record compliant with the company policy </li></ul>Education and Certifications:<ul><li>High school diploma or equivalent&nbsp;</li></ul>We're Proud to Offer a Comprehensive Benefits Package Including:<ul><li>401k retirement plan, with employer match</li><li>Insurance options including: medical, dental, vision, life and STD insurance</li><li>Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization</li><li>Floating Holiday: 40 hours per year</li><li>Paid Holidays: 7 days per year</li><li>Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws</li><li>Tuition reimbursement program ( after 1 year of employment up to $4,000.00 per calendar year)</li><li>Employee discount program ( If in our serviceable area)</li></ul>*Benefits listed above are for regular full-time positions&nbsp;The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities. The base salary range in Washington for this position, plus opportunities for bonus, benefits and commission, if applicable, is:&nbsp;<ul><li>Broadband Technician I - $20.00 - $28.00 per hour</li><li>Broadband Technician II - $21.00 - $29.40 per hour</li></ul>Perks of the position:<ul><li>Training (Ladder Safety, Fiber Installation)</li><li>Provided tools, uniforms, and work vehicle&nbsp;</li><li>Home Garaging ( If you qualify)&nbsp;</li></ul> <h4>Our Mission Statement:&nbsp;</h4>* Take care of our customers&nbsp;* Take care of each other&nbsp;* Do what we say we are going to do&nbsp;* Have funDiverse Workforce / EEO:Astound Broadband is proud to be an Equal Opportunity Employer and we are dedicated to cultivating a diverse, equitable and inclusive workplace where employees feel valued, respected and empowered.&nbsp; Discrimination of any kind has no place here.&nbsp; We are dedicated to providing equal opportunities for all employees and applicants, regardless of&nbsp;race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity or expression, genetic information, military, veteran status, and any other characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business.&nbsp;&nbsp;CCPA Employee Privacy Policy (For California Candidates Only):&nbsp;<a href="https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privacy-Notice.pdf&nbsp;&amp;nbsp" target="_blank">https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privac…</a>;

Broadband Technician I or II

Astound Broadband, the sixth-largest telecommunications provider in the United States, is a leading supplier of cutting-edge technology and communications services—and applicants like you make it all possible. To develop your career, we provide one-on-one training and coaching, a supportive work environment and the opportunity to represent a superior telecommunications company.&nbsp; Additionally, we offer a robust benefits package, including rewards, recognition and employee discounts to ensure your continued success. With us, you’ll stay empowered to do your best work by creating astounding possibilities for local communities and beyond.Responsibilitiesinclude:<ul><li>Manage accounts on an on-going basis ensuring satisfaction and retention through superior customer focus. This includes frequent service follow-ups, problem solving, and emerging needs identification</li><li>Manage installation projects with various teams to ensure on-time delivery, successful turn-up and customer satisfaction</li><li>Respond to requests from customers for information, support, assistance, joint proposals, pri cing, etc. Respond to demand sales requests</li><li>Supports others within the sales/service team to achieve customer satisfaction</li><li>Conduct proactive sales activities, including proactive needs assessment, applications development, proposal presentation, order negotiation and post-sales service requirements</li><li>Negotiate to secure contracts with MIS and Telecommunications Managers in order to achieve revenue growth and retention</li></ul>Required Qualifications:<ul><li>Demonstrated success in telecommunications and internet sales to end-user customers, including strategic and large business customers and government accounts using relationship management and system sales concepts</li><li>Ability to sell to C level executives within an organization</li><li>Experience in systems selling, consultative sales techniques , and account planning including account profiling, account positioning strategy, customer needs analysis, sales opportunity development, service improvement planning, and long range account management strategies</li><li>Professional business acumen in funnel management and forecasting in a CRM environment</li><li>Product knowledge of both switched and dedicated services, as well as associated end-user and carrier applications</li><li>Operational understanding of telecommunications ordering, provisioning, and billing processes</li><li>Working knowledge of general marketing principle tools and processes</li><li>Skills necessary for decision making and maintaining customer retention</li><li>Strong interpersonal skills</li><li>High School Diploma or equivalent</li></ul>Preferred Qualifications:<ul><li>2-4 yr College degree or equivalent industry experience</li><li>Minimum 8 year track record of success selling to large business with technical solution.</li><li>Involvement in trade and commercial organizations to expand the market awareness of the company</li></ul>We're Proud to Offer a Comprehensive Benefits Package Including:<ul><li>401k retirement plan, with employer match</li><li>Insurance options including: medical, dental, vision, life and STD insurance</li><li>Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization</li><li>Floating Holiday: 40 hours per year</li><li>Paid Holidays: 7 days per year</li><li>Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws</li><li>Tuition reimbursement program</li><li>Employee discount program</li></ul>*Benefits listed above are for regular full-time positionsOur Mission Statement:* Take care of our customers* Take care of each other* Do what we say we are going to do* Have funDiverse Workforce / EEO:Astound Broadband is proud to be an Equal Opportunity Employer and we are dedicated to cultivating a diverse, equitable and inclusive workplace where employees feel valued, respected and empowered.&nbsp; Discrimination of any kind has no place here.&nbsp; We are dedicated to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity or expression, genetic information, military, veteran status, and any other characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business.&nbsp;CCPA Employee Privacy Policy (For California Candidates Only): <a href="https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privacy-Notice.pdf&nbsp;&amp;nbsp" target="_blank">https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privac…</a>;

Strategic Account Executive - GEMS

<h4>Direct Sales Representative</h4>Location: Bradley, Illinois<h4>Opportunity to earn up to $85,000 or more! </h4>We offer a $40,000 annual base salary with a commission plan that allows you the freedom to exceed quota!&nbsp; (*See total compensation details below the job description). You will be representing a superior internet package and company that cares about you and our customers.&nbsp;Astound Broadband, the sixth-largest telecommunications provider in the United States, is a leading supplier of cutting-edge technology and communications services—and applicants like you make it all possible. To develop your career, we provide one-on-one training and coaching, a supportive work environment and the opportunity to represent a superior telecommunications company. &nbsp;Additionally, we offer a robust benefits package, including rewards, recognition and employee discounts to ensure your continued success.&nbsp; With us, you’ll stay empowered to do your best work by creating astounding possibilities for local communities and beyond.Where you will work:<ul><li>This is a dynamic opportunity to represent our residential sales initiatives, in the Bradley, Illinois greater market, based in the field and out of our local branch. The outside sales representative will build relationships with residential customers within our serviceable footprint.&nbsp;</li></ul>A Day in the Life of the Direct Sales Representative:<ul><li>Effectively sells data, video and phone residential services to consumers living in single family homes and medium-sized properties&nbsp;</li><li>Cultivate individual sales through relationship building and maintaining a bi-weekly sales quota</li><li>Obtain new customers in a single family residential environment through professional, face-to-face interaction with residents, property owners, and other referral sources</li><li>Aggressively pursue any leads provided daily</li><li>Cultivates own sales through neighborhood canvassing and maintains bi-weekly sales quota</li><li>Obtains new customers in a residential market through professional, face-to-face interaction with residents, property management teams and other referral sources.</li><li>Utilizes cold calling techniques</li><li>Distributes marketing material and participates in scheduled fun sales events</li><li>Up-sells current and new customers</li><li>Understands customer needs and articulate solutions</li><li>Attends mandatory sales meetings</li><li>Advocates for customers and reports concerns promptly to management</li><li>Reports sales statistics accurately and promptly to management</li><li>Assists with training and mentoring for potential new hires</li><li>Stays up to date with what the competitive landscape effecting Astound Chicago</li><li>Other duties as assigned&nbsp;</li></ul>What You Bring to the Table:<ul><li>Ability to work in a fast paced challenging environment</li><li>Enjoys working outdoors "on the hunt" since 90% of all work is in the field</li><li>Direct Sales, Indirect Sales or Marketing background in the telecommunications industry is a plus&nbsp;</li><li>You have a positive, upbeat, creative, and persuasive personality</li><li>Must be a motivated, strategic, self-starter and comfortable with working autonomously&nbsp;</li><li>Excellent communications, relationship building, organizational, presentation and influence skills</li><li>You are sales-quota driven&nbsp;</li><li>Has the highest levels of integrity</li><li>Detail oriented and has highly developed organizational and time management skills&nbsp;</li><li>Basic computer skills required</li><li>Must have valid driver’s license and reliable transportation</li><li>Some evening and weekend hours required</li></ul>Education and Certifications:<ul><li>High school diploma or equivalent</li></ul>We're Proud to Offer a Comprehensive Benefits Package Including:<ul><li>401k retirement plan, with employer match</li><li>Insurance options including: medical, dental, vision, life and STD insurance</li><li>Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization</li><li>Floating Holiday: 40 hours per year</li><li>Paid Holidays: 7 days per year</li><li>Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws</li><li>Tuition reimbursement program</li><li>Employee discount program&nbsp;</li></ul>*Benefits listed above are for regular full-time positions*Base Salary: The base salary range for this position in Illinois state is $40,000, plus opportunities for bonus, benefits, commission, and sales incentives if applicable. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, geographical area, experience, and capabilities.&nbsp;Commissions at plan: Targeted commissions at full attainment could be up to $50,000 annually. Our sales total compensation offers the potential for significant upside above targeted earnings for those who overachieve their sales targets.<h4>Our Mission Statement:&nbsp;</h4>* Take care of our customers&nbsp;* Take care of each other&nbsp;* Do what we say we are going to do&nbsp;* Have funDiverse Workforce / EEO:Astound Broadband is proud to be an Equal Opportunity Employer and we are dedicated to cultivating a diverse, equitable and inclusive workplace where employees feel valued, respected and empowered.&nbsp; Discrimination of any kind has no place here.&nbsp; We are dedicated to providing equal opportunities for all employees and applicants, regardless of&nbsp;race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity or expression, genetic information, military, veteran status, and any other characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business.&nbsp;&nbsp;CCPA Employee Privacy Policy (For California Candidates Only):&nbsp;<a href="https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privacy-Notice.pdf&nbsp;&amp;nbsp" target="_blank">https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privac…</a>;

Direct Sales Representative

Broadband Service TechnicianSan Antonio, TexasAstound Broadband, the sixth-largest telecommunications provider in the United States, is a leading supplier of cutting-edge technology and communications services—and applicants like you make it all possible. To develop your career, we provide one-on-one training and coaching, a supportive work environment and the opportunity to represent a superior telecommunications company.&nbsp;Additionally, we offer a robust benefits package, including rewards, recognition and employee discounts to ensure your continued success.&nbsp; With us, you’ll stay empowered to do your best work by creating astounding possibilities for local communities and beyond.Where you will work: San Antonio, TexasA Day in the Life of the Broadband Service Technician:The Broadband Service Technician is responsible for residential and commercial installation, service/repair, and disconnections for data, video, and phone on the customer premises with a high level of focus on customer service, customer education, and quality of work. This role will be responsible for ensuring and recording correct RF signal levels. The BST is required to communicate with leadership and dispatch, as well as assist supervisors and technicians with escalations and specialized work orders. This role participates in a 24/7 on-call rotation.Duties and Responsibilities<ul><li>Residential install, service/repair, and disconnects* (data, video, phone) on customer premises</li><li>Assist supervisors and technicians with escalations and specialized work orders</li><li>Ensure/record correct RF and signal levels within specifications</li><li>Communication with leadership and dispatch as needed</li><li>Customer education</li><li>Operate company vehicle in safe and responsible manner</li><li>Participation in a 24/7 on-call rotation</li><li>Other duties as assigned</li></ul>What You Bring to the Table:<ul><li>Education: High school diploma or equivalent</li><li>Experience: 6+ months satisfactory metrics OR 2-3 years as a telecommunications technician</li><li>Competencies: Maintain satisfactory driving record and have a valid driver's license; Ability to differentiate and effectively communicate to customers advanced phone/IP networks and POS systems</li><li>Knowledge, Skills and Abilities: Ladder; Hand or Power Tools; Customer Service; Communication (verbal, written); Basic Computer Skills; Aptitude to learn to skills; Problem solving; Time Management; Teamwork; Working alone</li></ul>We're Proud to Offer a Comprehensive Benefits Package Including:<ul><li>401k retirement plan, with employer match</li><li>Insurance options including: medical, dental, vision, life and STD insurance</li><li>Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization</li><li>Floating Holiday: 40 hours per year</li><li>Paid Holidays: 7 days per year</li><li>Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws</li><li>Tuition reimbursement program</li><li>Employee discount program</li></ul>*Benefits listed above are for regular full-time positionsOur Mission Statement<ul><li>Take Care of Our Customers</li><li>Take Care of Each Other</li><li>Do What We Say We are Going To Do</li><li>Have Fun</li></ul>EEO StatementAstound Broadband is proud to be an Equal Opportunity Employer and we are dedicated to cultivating a diverse, equitable and inclusive workplace where employees feel valued, respected and empowered.&nbsp; Discrimination of any kind has no place here.&nbsp; We are dedicated to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity or expression, genetic information, military, veteran status, and any other characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business.CCPA Employee Privacy Policy (For California Candidates Only):&nbsp;<a href="https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privacy-Notice.pdf&nbsp;&amp;nbsp" target="_blank">https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privac…</a>;

Broadband Service Technician

Position Name Broadband Network Technician IAstound Broadband, the sixth-largest telecommunications provider in the United States, is a leading supplier of cutting-edge technology and communications services—and applicants like you make it all possible. To develop your career, we provide one-on-one training and coaching, a supportive work environment and the opportunity to represent a superior telecommunications company.Additionally, we offer a robust benefits package, including rewards, recognition and employee discounts to ensure your continued success. With us, you’ll stay empowered to do your best work by creating astounding possibilities for local communities and beyond.Where you will work: This position will be based out of Astound’s Austin, TX office.A Day in the Life of the Broadband Network Technician I:<ul><li>Detect, troubleshoot and resolve system outages</li><li>Emergency coax restoration</li><li>Underground cable</li><li>Maintenance (power supply, actives)</li><li>Leakage</li><li>Splicing</li><li>Documentation</li><li>Participation in a 24/7 on-call rotation</li><li>Other duties as assigned</li></ul> What You Bring to the Table:<ul><li>Experience: 2+ years (telecom technician)</li><li>Competencies: Maintain satisfactory driving record and have a valid driver's license; Customer Service, Communication (verbal, written), Basic Computer Skills; Aptitude to learn to skills; Problem solving; Time Management; Teamwork; Working alone; Ability to read and interpret maps; Bucket Certified; Ohm’s; Understand the Outside Plant</li></ul>Physical Requirements:<ul><li>Ability to lift up to 75 lbs</li><li>Standing and walking for extended periods of time</li></ul>Education and Certifications:<ul><li>High School Diploma or equivalent</li></ul>We're Proud to Offer a Comprehensive Benefits Package Including:<ul><li>401k retirement plan, with employer match</li><li>Insurance options including: medical, dental, vision, life and STD insurance</li><li>Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization</li><li>Floating Holiday: 40 hours per year</li><li>Paid Holidays: 7 days per year</li><li>Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws</li><li>Tuition reimbursement program</li><li>Employee discount program *Benefits listed above are for regular full-time positions</li></ul>Our Mission Statement: * Take care of our customers * Take care of each other * Do what we say we are going to do * Have fun Diverse Workforce / EEO: Astound Broadband is proud to be an Equal Opportunity Employer and we are dedicated to cultivating a diverse, equitable and inclusive workplace where employees feel valued, respected and empowered. Discrimination of any kind has no place here. We are dedicated to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity or expression, genetic information, military, veteran status, and any other characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business. CCPA Employee Privacy Policy (For California Candidates Only): <a href="https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privacy-Notice.pdf" target="_blank">https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privac…</a>

Broadband Network Technician I

<h4>Direct Sales Representative</h4>Location: Waco, TexasUnlimited earning potential with uncapped commissions! &nbsp;Opportunity to earn a targeted compensation up to $85,000 to $90,000 at full attrition with a $34,000 base salary!&nbsp; We offer a $34,000 base with a commission plan that allows you the freedom to exceed quota.&nbsp; (*See total compensation details below the job description). You will be representing a superior telecommunication provider and company that cares about you and our customers.&nbsp;Astound Broadband, the sixth-largest telecommunications provider in the United States, is a leading supplier of cutting-edge technology and communications services—and applicants like you make it all possible. To develop your career, we provide one-on-one training and coaching, a supportive work environment and the opportunity to represent a superior telecommunications company.&nbsp;Additionally, we offer a robust benefits package, including rewards, recognition and employee discounts to ensure your continued success.&nbsp; With us, you’ll stay empowered to do your best work by creating astounding possibilities for local communities and beyond.&nbsp;Where you will work: &nbsp;<ul><li>This is a dynamic opportunity to represent our organization in the greater Waco, TX market</li><li>This individual may be based in the field, with the ability to travel into the nearest office as needed&nbsp;</li></ul>A Day in the Life of the Direct Sales Representative:&nbsp;<ul><li>Obtain new customers in a residential environment through professional, face-to-face interaction with residents, property management groups, and other referral sources</li><li>Aggressively pursue any leads provided daily</li><li>Understand every unique element of assigned properties within portfolio</li><li>Distribute marketing material, facilitate strategic marketing campaigns, build Astound brand awareness</li><li>Review and understand property contract language, service levels, restrictions, and obligations</li><li>Understand customer needs and articulate solutions</li><li>Attend mandatory sales meetings</li><li>Report sales statistics accurately and promptly to management</li><li>Stay up to date with what the competition is doing in your market</li></ul>What You Bring to the Table:&nbsp;<ul><li>Ability to work in a fast paced challenging environment</li><li>Enjoys working outdoors "on the hunt" since 90% of all work is in the field</li><li>Excellent communications, relationship building, organizational, presentation and influence skills</li><li>You have a positive, creative and persuasive personality</li><li>Must be a motivated, self-starter and comfortable with working autonomously</li><li>Must be detail oriented and has highly developed organizational and time management skills</li><li>You are sales-quota driven</li><li>Must have valid driver's license and reliable transportation</li></ul>What You Bring to the Table:&nbsp;<ul><li>You’re passionate in connecting with potential customers and bringing them the joy of our products</li><li>You’re driven to succeed in every situation presented</li><li>You’re resilient and adapt to an ever-changing environment</li><li>Visit potential customers at their residences to discuss service needs, providing quotes and sign up orders</li><li>Protected Territory with excellent training/mentoring</li><li>Adjusted Quota during your ramp-up period</li><li>We provide flexible scheduling</li><li>This is a face-to-face and door-to-door position. It’s not easy for everyone, however, the base salary and uncapped commission compensation is designed for excellent earnings potential!</li><li>Other duties as assigned</li></ul>Education and Certifications:&nbsp;<ul><li>High school diploma or equivalent</li></ul>We're Proud to Offer a Comprehensive Benefits Package Including:&nbsp;<ul><li>Unlimited earning potential!&nbsp;</li><li>Vehicle Allowance provided</li><li>401k retirement plan, with employer match</li><li>Insurance options including: medical, dental, vision, life and STD insurance</li><li>Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization</li><li>Floating Holiday: 40 hours per year</li><li>Paid Holidays: 7 days per year</li><li>Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws</li><li>Tuition reimbursement program</li><li>Employee discount program</li></ul>Base Salary: The base salary range in Texas for this position is $34,000, plus opportunities for bonus, benefits and commission, if applicable. It is specific to Texas and may not be applicable to other locations.&nbsp;Commissions at plan: Uncapped commissions with targeted commissions at full attainment could be up to or over $56,000 annually. Our sales total compensation offers the potential for significant upside above targeted earnings for those who overachieve their sales targets.&nbsp;<h4>Our Mission Statement&nbsp;</h4><ul><li><h4>Take Care of Our Customers</h4></li><li><h4>Take Care of Each Other</h4></li><li><h4>Do What We Say We are Going To Do</h4></li><li><h4>Have Fun</h4></li></ul>Diverse Workforce / EEO:&nbsp;Astound Broadband is proud to be an Equal Opportunity Employer and we are dedicated to cultivating a diverse, equitable and inclusive workplace where employees feel valued, respected and empowered.&nbsp; Discrimination of any kind has no place here.&nbsp; We are dedicated to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity or expression, genetic information, military, veteran status, and any other characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business.&nbsp;&nbsp;CCPA Employee Privacy Policy (For California Candidates Only):&nbsp;<a href="https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privacy-Notice.pdf&nbsp;&amp;nbsp" target="_blank">https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privac…</a>;

Direct Sales Representative + Sign-On Bonus

<h4>Warehouse Technician I&nbsp;</h4>Location: Chicago, IL&nbsp;Astound Broadband, the sixth-largest telecommunications provider in the United States, is a leading supplier of cutting-edge technology and communications services—and applicants like you make it all possible. To develop your career, we provide one-on-one training and coaching, a supportive work environment and the opportunity to represent a superior telecommunications company.&nbsp;Additionally, we offer a robust benefits package, including rewards, recognition and employee discounts to ensure your continued success. With us, you’ll stay empowered to do your best work by creating astounding possibilities for local communities and beyond.Astound Broadband&nbsp; is currently searching for a Warehouse Technician I to be based in our Chicago, IL warehouse. Under general supervision Warehouse Technicians are responsible for maintaining secure inventory storage and control in the warehouse. Performs duties associated with storage, shipping and receiving of construction materials, equipment and supplies. Provide high-quality, accurate service by addressing and resolving a range of internal customer requests, inquiries, and complaints related to warehouse operations.Where you will work:&nbsp;<ul><li>This position will be based in Astound's Chicago, IL office</li></ul>A Day in the Life of the Warehouse Technician I :<ul><li>Perform receiving functions for all incoming inventory, comparing paperwork to ensure actual inventory received matches packing slips.</li><li>Inspect, repair, and test all incoming converters and modems. Perform cosmetic repairs and cleanings to ensure they are operational and ready for use.</li><li>Verify the integrity of ICOMS accounts against work orders. Distribute and document supplies and equipment upon issuance of authorized requests.&nbsp;</li><li>Follow inventory control procedures by conducting periodic physical counts, maintaining inventory levels, ordering supplies as needed, preparing shipments, documenting quantities, and updating reports for accurate inventory tracking.&nbsp;&nbsp;</li><li>Secure inventory within designated warehouse areas.&nbsp;</li><li>Maintain a neat and orderly warehouse and equipment repair areas at all times.</li><li>Other duties as assigned.</li></ul>What You Bring to the Table:The ideal candidate will have the required knowledge and be able to perform the following tasks, with or without reasonable accommodations:<ul><li>Work independently.</li><li>Prioritize and organize effectively.</li><li>Implement simple record-keeping procedures.</li><li>Demonstrate courtesy and patience with internal customers.</li><li>Comply and adhere with all company implemented policies and safety procedures. </li><li>Drive a company vehicle safely and responsibly.</li><li>Have vision ability: close vision, peripheral vision, and the ability to adjust focus , as well as being able to differentiate between different sizes and colors of wires.</li><li>Work with small components and wires to make cable connections.</li><li>Bend and lift materials up to 75 pounds from floor level to a height of 6 feet, placing them on shelves or vehicles.</li><li>Use of the following hand tools: electric drills, hammers, bolt cutters, screw drivers, wrenches, and tape measures.</li><li>Work while standing 50–70% of the time.</li><li>Exhibit effective communication skills (written and verbal).</li><li>Possess basic knowledge of mathematics.</li></ul>&nbsp;Qualification:&nbsp; Education: High school diploma or equivalent.Valid driver’s license,&nbsp; and a satisfactory driving record within company required standards.<h4>We're Proud to Offer a Comprehensive Benefits Package Including:&nbsp;</h4>401k with employer matchInsurance options including: medical, dental, vision, life and STD insurancePaid Time Off/Vacation: 80 hours per year and increases based on tenure with the organization (**PTO/Vacation is specific to our region and could vary within other geographical regions.)Paid Holidays: 7 days per yearPaid Sick Leave based on state and local ordinance (**Sick leave is specific to our region and could vary within other geographical regions.)Tuition reimbursement programEmployee discount program<h4>Our Mission Statement:</h4>* Take care of our customers* Take care of each other* Do what we say we are going to do* Have funDiverse Workforce / EEO:Astound Broadband is proud to be an Equal Opportunity Employer and we are dedicated to cultivating a diverse, equitable and inclusive workplace where employees feel valued, respected and empowered.&nbsp; Discrimination of any kind has no place here.&nbsp; We are dedicated to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity or expression, genetic information, military, veteran status, and any other characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business.&nbsp;CCPA Employee Privacy Policy (For California Candidates Only): <a href="https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privacy-Notice.pdf" target="_blank">https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privac…</a> &nbsp;

Warehouse Technician I

Astound Broadband, the sixth-largest telecommunications provider in the United States, is a leading supplier of cutting-edge technology and communications services—and applicants like you make it all possible. To develop your career, we provide one-on-one training and coaching, a supportive work environment and the opportunity to represent a superior telecommunications company.&nbsp;Additionally, we offer a robust benefits package, including rewards, recognition and employee discounts to ensure your continued success. &nbsp;With us, you’ll stay empowered to do your best work by creating astounding possibilities for local communities and beyond.Job Summary Execute as a lead member of the Site Survey Engineer Team focused on developing a strong team comprised of Site Survey Engineers. Emphasize new Astound MDU deployments by working with our Right of Entry Sales Teams and our deployment construction teams to assess the feasibility and functional needs to invest Astound service into Residential and Commercial MDUs to reduce sales cycle and construction times.Duties and Responsibilities <ul><li>Promote a safe and encouraging environment by setting positives examples.</li><li>Provide leadership and training to lower level team members.</li><li>Key contributor to overall sustainability of existing and future microwave and/or millimeter links: monitors and identifies potential issues with any possible obstruction that could interfere with link/s.</li><li>Conduct and support microwave and millimeter wave analyses, interference analysis, and frequency coordination.</li><li>Provides technical consultation and solutions to other organizations.</li><li>Conducts site visits and experimental investigations and analyzes microwave and/or millimeter problems, proposes solutions and alternatives, and provides recommendations.</li><li>Write requirements documents, theories of operation, operations manuals, etc.</li><li>Perform Site Surveys – Identify potential build pathways and provide solutions for deployment. Take internal/external photos. Take appropriate notes required to complete the site survey document</li><li>Post site survey: Create preliminary build plans and budget, including construction requirements and bill of materials. Document the site survey with all required documents including photos and notes. Manage and drive the progress of each new building through the review process</li><li>Building Design – Communicate the specific needs of each potential building to the parties involved to ensure proper information flow and successful completion of the project.</li><li>Vendor Management - Engineering and Construction – Obtain BID's documents from vendors with assistance from immediate Manager or higher level PM.</li><li>Project schedules and coordination - Property Management, Customers, Internal Team, and Vendors – Build schedules and coordinate efforts.</li><li>&nbsp;Building inspection and PMI's - New and existing – Perform PMI’s and correct potential issues.</li><li>As-Built and Documentation – Create appropriate build history/documentation.</li><li>Network equipment installation, inspection and troubleshooting: Microwave Radio installation – Primarily 60/80 ghz gigabit links. Routers and Switch's – Cisco ASR920, Cisco C2900/C3500, Juniper 1200. Cable Placement -Terminations and Splicing – DC Power Cable, Cat5/6e, Single Mode Optical Fiber. WiFi Equipment Access Points. Network Transport Gear - DWDM and CWDM.</li><li>Other duties as assigned</li></ul>Knowledge, Skills and Abilities:<ul><li>Ability to work independently.</li><li>Ability to work while standing 50% - 70% of the time.</li><li>Ability to work with small components and wires to make cable connections.</li><li>Ability to make cable connections in tight spaces by bending, reaching, twisting.</li><li>Ability to work at heights – on towers and building rooftops</li><li>Ability to differentiate between different sizes and colors of wires.</li><li>Vision ability: close vision, peripheral vision, and ability to adjust focus.</li><li>Must have a valid driver’s license and a clean driving record as this position will require driving a company vehicle.</li><li>Must have the ability to communicate by telephone, correspondence, and in person.</li><li>Must possess a good command of the English language, including excellent enunciation and grammar.</li><li>Must have basic mathematics techniques.</li><li>Must be able to sit for extended periods.</li><li>Must have ability to frequently use repetitive motions of the wrist, hands and/or fingers.</li><li>Must be able to work in a standard office environment; no hazardous or disagreeable work conditions.</li><li>Must have ability to operate standard office equipment, to include personal computer, telephone, copier, facsimile machine, and calculator.</li><li>Must hold valid driver's license and maintain clean driving record.</li></ul>Requirements/Qualifications Education: High school diploma or equivalentExperience:<ul><li>Intermediate to expert experience is required in the following areas: physical, data-link and network protocols and architectures; routers, firewalls and switches; system load balancing and redundant system architecture.</li><li>OSHA &amp; Safety competent</li><li>Demonstrated understanding of physical network construction and installations.</li><li>Understanding of fiber design and construction, both outside plant and inside plant.</li><li>Understanding of millimeter-wave and microwave communications equipment; specifically point-to-point links.</li><li>Able to set up and or design simple to complex network involving Cisco switches and routers.</li><li>Demonstrates ability to diagnose and solve problems.</li><li>Exhibits the ability to follow direction and possesses the ability to follow through.</li><li>Must enjoy the challenge of technical concepts and communication those concepts at varying levels.</li><li>Solution oriented – must be creative.</li><li>Problem solver – solution presenter.</li><li>Leadership and teaching ability.</li><li>Work well under pressure and in a fast paced environment – adaptability.</li><li>Risk analysis – able to identify risks and build assessments/probability statistics for a positive outcome.</li></ul>We're Proud to Offer a Comprehensive Benefits Package Including:<ul><li>401k retirement plan, with employer match</li><li>Insurance options including: medical, dental, vision, life and STD insurance</li><li>Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization</li><li>Floating Holiday: 40 hours per year</li><li>Paid Holidays: 7 days per year</li><li>Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws</li><li>Tuition reimbursement program</li><li>Employee discount program</li></ul>*Benefits listed above are for regular full-time positionsThe base salary range in CA for this position is $27.00-$35.19, plus opportunities for bonus, benefits and commission, if applicable. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities. It is specific to CA and may not be applicable to other locations.<ul><li>Site Survey Engineer I- $27.00-$30.00</li><li>Site Survey Engineer II- $29.00-$35.19</li></ul>Our Mission Statement:* Take care of our customers* Take care of each other* Do what we say we are going to do* Have funDiverse Workforce / EEO:Astound Broadband is proud to be an Equal Opportunity Employer and we are dedicated to cultivating a diverse, equitable and inclusive workplace where employees feel valued, respected and empowered.&nbsp; Discrimination of any kind has no place here.&nbsp; We are dedicated to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity or expression, genetic information, military, veteran status, and any other characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business.&nbsp;CCPA Employee Privacy Policy (For California Candidates Only): <a href="https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privacy-Notice.pdf&nbsp;&amp;nbsp" target="_blank">https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privac…</a>;

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