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At VertexOne, helping utilities provide the best customer service experience is what we do. VertexOne is the recognized leader in SaaS platforms for utilities across North America. Through a wide range of innovative services and solutions, VertexOne helps utilities deliver a compelling customer experience; reducing the cost to serve customers, increasing operational efficiency, improving customer satisfaction, and driving utility operations forward. It’s been in the DNA of our people since we started supporting utilities’ customer experience needs over 20 years ago. And that commitment continues to this day. &nbsp;&nbsp;Our team members are our greatest assets, so we pride ourselves on being ‘Employee First’. As such, we listen to what our employees have to say and find ways to incorporate their ideas into the company.&nbsp; Whether it’s new technology, career development opportunities, or fun events, we find new ways to keep our employees engaged and incentivized to grow within the company.&nbsp; Our employees' well-being—both physical and mental—is a top priority at VertexOne. That's why we foster a 100% remote and flexible environment and encourage work-life balance. &nbsp;&nbsp;VertexOne is proudly Certified as a Great Place to Work®.&nbsp; Great Place to Work® is the global authority on workplace culture, employee experience, and leadership behaviors proven to deliver market-leading revenue, employee retention and increased innovation.&nbsp; VertexOne is dedicated to prioritizing the employee experience and creating an exceptional company culture.&nbsp;&nbsp;Overview of Role/Job Purpose:The Business Analyst has specialized knowledge of the energy business and Vxretail systems operations. This position creates business requirement documents, clarifies/research/troubleshoot client’s requests and questions about Vxretail system and utilities, keeps up to date on utilities market mandates/rules in the energy business, and assist in utilities market mandate changes in the Vxretail system.&nbsp; Essential Duties: <ul><li>Troubleshoot software issues and performs root cause analysis of software support issues</li><li>Communicate business rules and technical information to clients as needed</li><li>Analyze the business objectives of our clients and utilities by gathering information and creating business requirement documents</li><li>Partner with programmers and project team to review business requirement documents, communicate business objectives, and answer any questions on the business requirement documents</li><li>Work with team members and/or clients to triage issues</li><li>Assist CSM’s with transition of new clients on the platform post hyper-care</li><li>Perform user acceptance test and other functional tests to validate issue resolution</li><li>Research and update utilities market mandates and business rules</li><li>Understand and assist in the development of best practices for business procedures</li><li>Complete control file setup to meet business requirements</li><li>Provide industry and product knowledge to clients, implementation, and/or development project teams</li><li>Write user specifications for potential software modifications</li><li>Review user documentation for accuracy</li><li>and functionality </li><li>Analyze and document workarounds to software issues</li><li>Participate in team discussions and issue resolution brainstorming</li><li>Participate in work product review sessions on behalf of the support organization and provide analytical feedback</li><li>Train and mentor new team members on all support work flows and processes</li><li>Provide updates to process improvement initiatives as issues are identified</li><li>Communicate areas for improvement, develop and implement solutions</li><li>Escalate and communicate issues to VertexOne Management or Clients as needed</li><li>Ensure issues are identified, updated, and resolved in a timely manner</li></ul>Required Skills/Qualifications: <ul><li>&nbsp;3 to 4 years' Business Analysis experience</li><li>Strong analytical, design, reasoning and problem-solving skills is a plus</li><li>Knowledge of Electronic Data Interchange (EDI) is a plus</li><li>Will support the FICA sector of the company, so accounting knowledge is ideal&nbsp;</li><li>Strong functional experience utilizing MS SQL</li><li>Proficient in MS, Excel, Word, Visio</li><li>VB.net or .Net development a plus</li><li>Knowledge of UtiliBill (Vxretail) is a plus</li><li>Exceptional customer service approach with internal and external customers</li><li>Strong relationship&nbsp;management skills</li><li>Excellent organizational skills; ability to manage multiple responsibilities, while effectively focusing on priority issues</li><li>Ability to apply business process knowledge to software product concepts</li><li>Understanding of database principles and control files</li><li>Ability to communicate and enforce standards</li><li>Ability to meet deadlines and team goals</li><li>Ability to work with minimal supervision</li><li>&nbsp;Excellent understanding of meter to cash processes for utilities and suppliers</li><li>Knowledge of AMI meters and cash processing</li><li>Ability to work cooperatively in a group environment to achieve common goals; ability to build and maintain effective working relationships; effective conflict management skills</li><li>Strong communication skills (written, reading comprehension, listening, verbal)</li><li>Flexible, team player approach to work</li><li>Ability to build and maintain effective working relationships</li></ul>Education&nbsp; <ul><li>BA Degree in IT related field preferred</li></ul>What VertexOne has to offer: <ul><li>Comprehensive medical, dental, vision, disability, life insurance </li><li>Health Savings Account (HSA), Flexible Spending Account (FSAs) </li><li>401K match </li><li>Flexible PTO </li><li>Employee recognition platform with monetary rewards </li><li>100% Remote work environment </li><li>Initial work from home stipend </li><li>Leadership/Coaching training programs </li><li>Free access to Bizlibrary for unlimited professional development </li><li>Employee Assistance Program (EAP) with counseling sessions available 24/7 </li><li>Health and wellbeing programs </li><li>Paid parental leave </li><li>Employee bonus referral program </li><li>Employee Discount Program </li></ul>About VertexOne:&nbsp;VertexOne is the leading provider of cloud-based SaaS software solutions powering the next generation of customer experience for utilities, energy retailers, and energy transition providers. With over 30 years of experience and more than 350 customers in the cloud, we capitalize on our deep expertise to provide a wide range of innovative solutions for digital transformation, revenue optimization, and data-driven efficiency operations surrounding the customer. From Customer Information Systems (CIS) and Mobile Workforce Management (MWM) to Electronic Data Interchange (EDI) and Digital Customer Engagement and self-service portals, we empower our customers to deliver a compelling customer experience, reduce costs to serve, increase operational efficiency, and improve customer satisfaction. For more information on how VertexOne allows you to enhance the digital customer experience, improve revenue management, and leverage data analytics, visit <a href="https://www.vertexone.net" target="_blank">https://www.vertexone.net</a>. Equal Opportunity Employer: VertexOne is proud to be an equal opportunity employer. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. VertexOne is also committed to providing reasonable accommodation for applicants with disabilities. Individuals who need reasonable accommodation because of a disability for any part of the employment process should ask to speak with a Human Resources representative to request accommodation. Apply Now <h4>Other details</h4><ul><li> Job Family Business Analyst</li><li> Job Function Individual Contributor</li><li> Pay Type Salary</li><li> Employment Indicator Regular</li><li> Min Hiring Rate $65,000.00</li><li> Max Hiring Rate $85,000.00</li><li> Job End Date Tuesday, December 31, 2024</li></ul>

VertexOne

Business Analyst

At VertexOne, helping utilities provide the best customer service experience is what we do. VertexOne is the recognized leader in SaaS platforms for utilities across North America. Through a wide range of innovative services and solutions, VertexOne helps utilities deliver a compelling customer experience; reducing the cost to serve customers, increasing operational efficiency, improving customer satisfaction, and driving utility operations forward. It’s been in the DNA of our people since we started supporting utilities’ customer experience needs over 20 years ago. And that commitment continues to this day. &nbsp;&nbsp;Our team members are our greatest assets, so we pride ourselves on being ‘Employee First’. As such, we listen to what our employees have to say and find ways to incorporate their ideas into the company.&nbsp; Whether it’s new technology, career development opportunities, or fun events, we find new ways to keep our employees engaged and incentivized to grow within the company.&nbsp; Our employees' well-being—both physical and mental—is a top priority at VertexOne. That's why we foster a 100% remote and flexible environment and encourage work-life balance.VertexOne is proudly Certified as a Great Place to Work®.&nbsp; Great Place to Work® is the global authority on workplace culture, employee experience, and leadership behaviors proven to deliver market-leading revenue, employee retention and increased innovation.&nbsp; VertexOne is dedicated to prioritizing the employee experience and creating an exceptional company culture.&nbsp;&nbsp;The candidate will document management systems and will be responsible for administering contract templates, reviewing and editing complex sales contract packages, Order Forms and Statements of Work (SOW’s), providing first-round responses to customer redlines, negotiating and drafting contract language, maintaining the teamwork queue, obtaining electronic signatures, contract distribution and enforcing the company’s contract process. This role entails interpreting contract language, validating legacy contracts, working with renewals, sales and sales ops teams, organizing playbook language, and possible communication with customer or procurement non-legal personnel.Essential Job Duties:&nbsp;<ul><li>Oversee actions with internal legal teams&nbsp;</li><li>Report status of current contract processes to management and stakeholders</li><li>Ensure contracting documents are being completed in a timely manner</li><li>Provide first-round responses to customer redlines</li><li>Assist Commercial Contract Manager to negotiate terms, conditions and pricing, and ensure they are accurately executed on large and complex contracts&nbsp;</li><li>Obtain electronic signatures, manage internal contract distributions, and ensure legal documents are properly filed</li><li>Seeks efficiency through thorough review of processes and leads team/departmental changes</li><li>Perform contract administration duties and responsibilities in accordance with internal policies and procedures, applicable laws and regulations, customer requirements, and sound business judgment.</li><li>Identify and escalate non-standard, complex matters received in the corporate mailbox to appropriate internal resources</li><li>Manage Purchase Order Requests via eRequest via Azure AD Create and maintain vendor data within Dynamics365</li><li>Assist with making sure that business licenses are up to date and renewed timely.</li><li>Create and maintain Consultant SOWs Technical Ability: &nbsp;Knowledge of and ability to utilize Microsoft Office, Salesforce.com, Docusign &nbsp;Attention to detail and the ability to spot errors and inconsistencies</li><li>Strong organizational skills Ability to work with a team at all levels of a global organization &nbsp;Exceptional communication skills (oral and written) &nbsp;Strong understanding of software licensing and common contract negotiation issues</li><li>Ability to modify existing templates, implement new templates, and be co-owner of contract workflow</li><li>&nbsp;Adapts easily to competing and shifting priorities in a fast-paced environment Works efficiently, independently and with minimal supervision and takes ownership and a proactive approach to tasks that need to be completed</li></ul>Job Skills/Qualifications:<ul><li>Bachelor's degree or equivalent.</li><li>4-7 years of related experience.</li><li>Strong understanding of contract law and regulations.</li><li>Excellent contract t negotiation and communication skills.</li><li>Ability to work independently and collaboratively.</li><li>Analytical skills</li><li>Communication/Written Communication Detail-oriented</li><li>Organizational skills</li><li>Excellent writing skills</li><li>Problem solving</li><li>Proficient in Microsoft Office suite</li></ul>What VertexOne has to offer: <ul><li>Comprehensive medical, dental, vision, disability, life insurance </li><li>Health Savings Account (HSA), Flexible Spending Account (FSAs) </li><li>401K match </li><li>Flexible PTO </li><li>Employee recognition platform with monetary rewards </li><li>100% Remote work environment </li><li>Initial work from home stipend </li><li>Leadership/Coaching training programs </li><li>Free access to Bizlibrary for unlimited professional development </li><li>Employee Assistance Program (EAP) with counseling sessions available 24/7 </li><li>Health and wellbeing programs </li><li>Paid parental leave </li><li>Employee bonus referral program </li><li>Employee Discount Program </li></ul>About VertexOne:&nbsp;VertexOne is the leading provider of cloud-based SaaS software solutions powering the next generation of customer experience for utilities, energy retailers, and energy transition providers. With over 30 years of experience and more than 350 customers in the cloud, we capitalize on our deep expertise to provide a wide range of innovative solutions for digital transformation, revenue optimization, and data-driven efficiency operations surrounding the customer. From Customer Information Systems (CIS) and Mobile Workforce Management (MWM) to Electronic Data Interchange (EDI) and Digital Customer Engagement and self-service portals, we empower our customers to deliver a compelling customer experience, reduce costs to serve, increase operational efficiency, and improve customer satisfaction. For more information on how VertexOne allows you to enhance the digital customer experience, improve revenue management, and leverage data analytics, visit <a href="https://www.vertexone.net" target="_blank">https://www.vertexone.net</a>. Equal Opportunity Employer: VertexOne is proud to be an equal opportunity employer. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. VertexOne is also committed to providing reasonable accommodation for applicants with disabilities. Individuals who need reasonable accommodation because of a disability for any part of the employment process should ask to speak with a Human Resources representative to request accommodation. Apply Now <h4>Other details</h4><ul><li> Job Family Legal &amp; Commercial</li><li> Job Function Individual Contributor</li><li> Pay Type Salary</li><li> Employment Indicator Regular</li><li> Min Hiring Rate $70,000.00</li><li> Max Hiring Rate $85,000.00</li></ul>

Contract Administrator III

At VertexOne, helping utilities provide the best customer service experience is what we do. VertexOne is the recognized leader in SaaS platforms for utilities across North America. Through a wide range of innovative services and solutions, VertexOne helps utilities deliver a compelling customer experience; reducing the cost to serve customers, increasing operational efficiency, improving customer satisfaction, and driving utility operations forward. It’s been in the DNA of our people since we started supporting utilities’ customer experience needs over 20 years ago. And that commitment continues to this day. &nbsp;&nbsp;Our team members are our greatest assets, so we pride ourselves on being ‘Employee First’. As such, we listen to what our employees have to say and find ways to incorporate their ideas into the company.&nbsp; Whether it’s new technology, career development opportunities, or fun events, we find new ways to keep our employees engaged and incentivized to grow within the company.&nbsp; Our employees' well-being—both physical and mental—is a top priority at VertexOne. That's why we foster a 100% remote and flexible environment and encourage work-life balance. &nbsp;&nbsp;VertexOne is proudly Certified as a Great Place to Work®.&nbsp; Great Place to Work® is the global authority on workplace culture, employee experience, and leadership behaviors proven to deliver market-leading revenue, employee retention and increased innovation.&nbsp; VertexOne is dedicated to prioritizing the employee experience and creating an exceptional company culture.&nbsp;&nbsp;Job Title: Software DeveloperLocation: Remote (position requires 100% telecommuting; employee’s work location can be anywhere in the United States)Job Description: Revolutionize the utility industry's customer experience by supporting software development team in all aspects of the development, testing, and implementation of products. Write and debug code. Troubleshooting software issues. Improve product’s functionality in collaboration with developers and by developing innovative solutions. Participate in code reviews and quality assurance activities, estimation discussions with the product team, and attend developer meetings. Perform mapping by taking the EDI data or flat file data and transforming the data to the utility or billing system for deregulated energy clients. Perform performance tuning for EDI within retail energy. Use Kibana and RabbitMQ to map data. Position requires 100% telecommuting; employee’s work location can be anywhere in the United States.Education Requirement: Bachelor’s degree in CS, CIS, or relatedExperience Requirement: Two (2) years of experience as a&nbsp; Software Developer, Full Stack Developer, Database Administrator, or relatedSpecial Skills: Must have work experience with each of the following: 1) Perform mapping by taking the EDI data or flat file data and transforming the data to the utility or billing system for deregulated energy clients; 2) Perform performance tuning for EDI within retail energy; and 3) Use Kibana and RabbitMQ to map data. Position requires 100% telecommuting; employee’s work location can be anywhere in the United States.Salary: $84,094Apply:vertexone.net/careersWhat VertexOne has to offer: <ul><li>Comprehensive medical, dental, vision, disability, life insurance </li><li>Health Savings Account (HSA), Flexible Spending Account (FSAs) </li><li>401K match </li><li>Flexible PTO </li><li>Employee recognition platform with monetary rewards </li><li>100% Remote work environment </li><li>Initial work from home stipend </li><li>Leadership/Coaching training programs </li><li>Free access to Bizlibrary for unlimited professional development </li><li>Employee Assistance Program (EAP) with counseling sessions available 24/7 </li><li>Health and wellbeing programs </li><li>Paid parental leave </li><li>Employee bonus referral program </li><li>Employee Discount Program </li></ul>About VertexOne:&nbsp;VertexOne is the leading provider of cloud-based SaaS software solutions powering the next generation of customer experience for utilities, energy retailers, and energy transition providers. With over 30 years of experience and more than 350 customers in the cloud, we capitalize on our deep expertise to provide a wide range of innovative solutions for digital transformation, revenue optimization, and data-driven efficiency operations surrounding the customer. From Customer Information Systems (CIS) and Mobile Workforce Management (MWM) to Electronic Data Interchange (EDI) and Digital Customer Engagement and self-service portals, we empower our customers to deliver a compelling customer experience, reduce costs to serve, increase operational efficiency, and improve customer satisfaction. For more information on how VertexOne allows you to enhance the digital customer experience, improve revenue management, and leverage data analytics, visit <a href="https://www.vertexone.net" target="_blank">https://www.vertexone.net</a>. Equal Opportunity Employer: VertexOne is proud to be an equal opportunity employer. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. VertexOne is also committed to providing reasonable accommodation for applicants with disabilities. Individuals who need reasonable accommodation because of a disability for any part of the employment process should ask to speak with a Human Resources representative to request accommodation. Apply Now <h4>Other details</h4><ul><li> Job Family Development</li><li> Job Function Individual Contributor</li><li> Pay Type Salary</li><li> Max Hiring Rate $84,094.00</li></ul>

Software Developer

At VertexOne, helping utilities provide the best customer service experience is what we do. VertexOne is the recognized leader in SaaS platforms for utilities across North America. Through a wide range of innovative services and solutions, VertexOne helps utilities deliver a compelling customer experience; reducing the cost to serve customers, increasing operational efficiency, improving customer satisfaction, and driving utility operations forward. It’s been in the DNA of our people since we started supporting utilities’ customer experience needs over 20 years ago. And that commitment continues to this day. &nbsp;&nbsp;Our team members are our greatest assets, so we pride ourselves on being ‘Employee First’. As such, we listen to what our employees have to say and find ways to incorporate their ideas into the company.&nbsp; Whether it’s new technology, career development opportunities, or fun events, we find new ways to keep our employees engaged and incentivized to grow within the company.&nbsp; Our employees' well-being—both physical and mental—is a top priority at VertexOne. That's why we foster a 100% remote and flexible environment and encourage work-life balance. &nbsp;&nbsp;VertexOne is proudly Certified as a Great Place to Work®.&nbsp; Great Place to Work® is the global authority on workplace culture, employee experience, and leadership behaviors proven to deliver market-leading revenue, employee retention and increased innovation.&nbsp; VertexOne is dedicated to prioritizing the employee experience and creating an exceptional company culture.&nbsp;&nbsp;The Financial Analyst is responsible for detailed financial planning and analysis for specific aspects of the VXsmart, VXretail, and VXexchange Operations. This position works closely with the other members of the FP&amp;A Team to ensure revenue, costs, CapEx, and cash flow are well understood by senior management.&nbsp;Essential Job Duties:<ul><li>Month end financial reporting using Excel, Dynamics 365, and Vena Financial Planning &amp; Analysis Software</li><li>Present monthly financial data to various levels of management</li><li>Support month-end close</li><li>Analysis of monthly financials and KPI's</li><li>Prepare annual budget</li><li>Prepare periodic forecasts</li><li>Prepare journal entries for routine monthly transactions and correcting entries</li><li>Track contracted ARR and update SalesForce with expected go-live dates based on input from Implementation operations.</li><li>Track Committed ARR based on updates from SalesForce.</li><li>Manage data workflow from finance systems to ORM revenue tool.</li><li>Review revenue during month-end process to ensure compliance with ASC 606 related to multiple element contracts and SaaS revenue recognition.</li><li>Calculate Gross and Net client retention on a monthly basis.</li></ul>Job Requirements:&nbsp;<ul><li>Minimum 3-7 years of relevant experience working as a Financial Analyst or Accountant&nbsp;</li><li>Bachelor's Degree in Accounting, Finance, or related field</li><li>Intermediate to advanced understanding of Microsoft Excel</li><li>Intermediate Dynamics 365 required</li><li>Knowledge of Vena FP&amp;A Software preferred&nbsp;&nbsp;</li><li>Extreme attention to detail</li><li>Ability to work independently with minimal supervision</li><li>Make recommendations for process improvement</li><li>Highly motivated and eager to learn, self-starter</li><li>Excellent interpersonal skills and ability to effectively interact and communicate with Senior Management</li></ul>What VertexOne has to offer: <ul><li>Comprehensive medical, dental, vision, disability, life insurance </li><li>Health Savings Account (HSA), Flexible Spending Account (FSAs) </li><li>401K match </li><li>Flexible PTO </li><li>Employee recognition platform with monetary rewards </li><li>100% Remote work environment </li><li>Initial work from home stipend </li><li>Leadership/Coaching training programs </li><li>Free access to Bizlibrary for unlimited professional development </li><li>Employee Assistance Program (EAP) with counseling sessions available 24/7 </li><li>Health and wellbeing programs </li><li>Paid parental leave </li><li>Employee bonus referral program </li><li>Employee Discount Program </li></ul>About VertexOne:&nbsp;VertexOne is the leading provider of cloud-based SaaS software solutions powering the next generation of customer experience for utilities, energy retailers, and energy transition providers. With over 30 years of experience and more than 350 customers in the cloud, we capitalize on our deep expertise to provide a wide range of innovative solutions for digital transformation, revenue optimization, and data-driven efficiency operations surrounding the customer. From Customer Information Systems (CIS) and Mobile Workforce Management (MWM) to Electronic Data Interchange (EDI) and Digital Customer Engagement and self-service portals, we empower our customers to deliver a compelling customer experience, reduce costs to serve, increase operational efficiency, and improve customer satisfaction. For more information on how VertexOne allows you to enhance the digital customer experience, improve revenue management, and leverage data analytics, visit <a href="https://www.vertexone.net" target="_blank">https://www.vertexone.net</a>. Equal Opportunity Employer: VertexOne is proud to be an equal opportunity employer. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. VertexOne is also committed to providing reasonable accommodation for applicants with disabilities. Individuals who need reasonable accommodation because of a disability for any part of the employment process should ask to speak with a Human Resources representative to request accommodation. Apply Now <h4>Other details</h4><ul><li> Job Family Finance and Accounting</li><li> Job Function Individual Contributor</li><li> Pay Type Salary</li><li> Min Hiring Rate $85,000.00</li><li> Max Hiring Rate $100,000.00</li></ul>

Financial Analyst

At VertexOne, helping utilities provide the best customer service experience is what we do. VertexOne is the recognized leader in SaaS platforms for utilities across North America. Through a wide range of innovative services and solutions, VertexOne helps utilities deliver a compelling customer experience; reducing the cost to serve customers, increasing operational efficiency, improving customer satisfaction, and driving utility operations forward. It’s been in the DNA of our people since we started supporting utilities’ customer experience needs over 20 years ago. And that commitment continues to this day. &nbsp;&nbsp;Our team members are our greatest assets, so we pride ourselves on being ‘Employee First’. As such, we listen to what our employees have to say and find ways to incorporate their ideas into the company.&nbsp; Whether it’s new technology, career development opportunities, or fun events, we find new ways to keep our employees engaged and incentivized to grow within the company.&nbsp; Our employees' well-being—both physical and mental—is a top priority at VertexOne. That's why we foster a 100% remote and flexible environment and encourage work-life balance.VertexOne is proudly Certified as a Great Place to Work®.&nbsp; Great Place to Work® is the global authority on workplace culture, employee experience, and leadership behaviors proven to deliver market-leading revenue, employee retention and increased innovation.&nbsp; VertexOne is dedicated to prioritizing the employee experience and creating an exceptional company culture.&nbsp;&nbsp;Overview of Role/Job PurposeResponsible for all new business development and revenue growth in assigned geographic territories from pipeline development to deal closure.The Regional Sales Director is responsible for the creation of cloud-based solution opportunities that resonate with client executives within the Energy and Utilities industries. Work internally with VertexOne stakeholders to craft the proper sales approach to identify and qualify engagement opportunities across multiple areas including CIS,Customer Engagement,application maintenance and hosting, business analytics, and consulting services.Essential Job Duties:&nbsp;•Position VertexOne as a premier provider of SaaS solutions and services for the Utility Industry•Develop territory plans and strategies to identify key utilities to become VertexOne clients within the assigned geographic territory and Mid-market serving 25k-125k accounts•Develop working relationships with evaluation consultants, partners, and influencers•Develop account plans for key clients to identify areas of opportunity and required VertexOne resources•Establish relationships with key client executives to create excitement that results in greater awareness, credibility, and additional business opportunities•Work with internal resources in pursuit of business opportunities•Sell the entire portfolio of VertexOne Business Services solutions•Become a trusted advisor with key clients by displaying deep subject matter knowledge of utility’s operational systems•Attend trade shows, associations, conferences and serve on boards/committee’s as appropriate•When required, and qualified, respond to RFIs and RFPs•Lead the engagement team in establishing and presenting competitive and winning proposals•Update and track all sales activities in VertexOne’s CRM system&nbsp;Job Requirements /Qualifications:Must be in the Western region•Minimum of 5years sales experience and familiarity with account management in the Technology, Energy, and Utilities industry•Experience in consulting and selling complex solutions and services•Experience in selling SaaS solutions•Experience in leading diverse teams through a positive, collaborative approach in developing and selling client solutions•Track record of overachievement of quota and building client relationships•Utility and/or governmental experience is strongly preferred•Experience and desire to grow and drive new business in underserved territories•Maintain high client retention rate through strong senior executive relationship skills and leadership•Energetic and passionate to achieve goals and client loyalty•Strong business orientation, judgment, and acumen•Ability to develop and maintain collaborative and effective working relationships with fellow associates to deliver the best solution to the client•Outstanding interpersonal, communication, and leadership skills•High integrity business leader working to create successful environments for all parties•Strong intellectual horsepower and curiosity•Good analytical and organizational skills to help focus time and energy•Able to think outside the box and accept nothing less than the best possible solution for each and every deal he/she leadsEducation:Bachelor’s degree in business, marketing or related area preferred&nbsp;Location:Remote, US-based (Mountain Western Region)Ability to travel 50% of the timeWhat VertexOne has to offer: <ul><li>Comprehensive medical, dental, vision, disability, life insurance </li><li>Health Savings Account (HSA), Flexible Spending Account (FSAs) </li><li>401K match </li><li>Flexible PTO </li><li>Employee recognition platform with monetary rewards </li><li>100% Remote work environment </li><li>Initial work from home stipend </li><li>Leadership/Coaching training programs </li><li>Free access to Bizlibrary for unlimited professional development </li><li>Employee Assistance Program (EAP) with counseling sessions available 24/7 </li><li>Health and wellbeing programs </li><li>Paid parental leave </li><li>Employee bonus referral program </li><li>Employee Discount Program </li></ul>About VertexOne:&nbsp;VertexOne is the leading provider of cloud-based SaaS software solutions powering the next generation of customer experience for utilities, energy retailers, and energy transition providers. With over 30 years of experience and more than 350 customers in the cloud, we capitalize on our deep expertise to provide a wide range of innovative solutions for digital transformation, revenue optimization, and data-driven efficiency operations surrounding the customer. From Customer Information Systems (CIS) and Mobile Workforce Management (MWM) to Electronic Data Interchange (EDI) and Digital Customer Engagement and self-service portals, we empower our customers to deliver a compelling customer experience, reduce costs to serve, increase operational efficiency, and improve customer satisfaction. For more information on how VertexOne allows you to enhance the digital customer experience, improve revenue management, and leverage data analytics, visit <a href="https://www.vertexone.net" target="_blank">https://www.vertexone.net</a>. Equal Opportunity Employer: VertexOne is proud to be an equal opportunity employer. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. VertexOne is also committed to providing reasonable accommodation for applicants with disabilities. Individuals who need reasonable accommodation because of a disability for any part of the employment process should ask to speak with a Human Resources representative to request accommodation. Apply Now <h4>Other details</h4><ul><li> Job Family Sales</li><li> Job Function Individual Contributor</li><li> Pay Type Salary</li><li> Employment Indicator Regular</li><li> Min Hiring Rate $135,000.00</li><li> Max Hiring Rate $150,000.00</li></ul>

Regional Sales Director (Must have SaaS background and be in the MW Region)

At VertexOne, helping utilities provide the best customer service experience is what we do. VertexOne is the recognized leader in SaaS platforms for utilities across North America. Through a wide range of innovative services and solutions, VertexOne helps utilities deliver a compelling customer experience; reducing the cost to serve customers, increasing operational efficiency, improving customer satisfaction, and driving utility operations forward. It’s been in the DNA of our people since we started supporting utilities’ customer experience needs over 20 years ago. And that commitment continues to this day. &nbsp;&nbsp;Our team members are our greatest assets, so we pride ourselves on being ‘Employee First’. As such, we listen to what our employees have to say and find ways to incorporate their ideas into the company.&nbsp; Whether it’s new technology, career development opportunities, or fun events, we find new ways to keep our employees engaged and incentivized to grow within the company.&nbsp; Our employees' well-being—both physical and mental—is a top priority at VertexOne. That's why we foster a 100% remote and flexible environment and encourage work-life balance. &nbsp;&nbsp;VertexOne is proudly Certified as a Great Place to Work®.&nbsp; Great Place to Work® is the global authority on workplace culture, employee experience, and leadership behaviors proven to deliver market-leading revenue, employee retention and increased innovation.&nbsp; VertexOne is dedicated to prioritizing the employee experience and creating an exceptional company culture.&nbsp;&nbsp;Position Overview: &nbsp; The Implementation Analyst at VertexOne will analyze client business needs and translate them into functional and design specifications. This customer-facing role involves managing multiple projects and relationships, supporting software development and configuration. Key responsibilities include requirements analysis, system design coordination, workshops, testing, training, and maintaining system documentation. The role also involves liaising with project managers and developers to address business and technical gaps.SaaS Implementation Analyst Job Responsibilities: • &nbsp; &nbsp;Implement VertexOne VXcis for clients by designing, configuring, and testing based on Business Processes. • &nbsp; &nbsp;Perform the required research to identify gaps between the business requirements and the current functionality. • &nbsp; &nbsp;Perform user acceptance testing, system integration and other functional tests to validate issue resolution. • &nbsp; &nbsp;Lead High Level Design and Best Practice sessions. • &nbsp; &nbsp;Document business requirements and review with the project team. • &nbsp; &nbsp;Complete control file setup to meet business requirements • &nbsp; &nbsp;Anticipate, identify, track, and resolve issues and risks that may impact the application or project. • &nbsp; &nbsp;Perform System, Functional and Integration Testing to ensure product quality remains at the highest level, including dealing with workload peaks without compromising quality/standards. • &nbsp; &nbsp;Lead High Level Design and Best Practice sessions. • &nbsp; &nbsp;Participate in team discussions and issue resolution brainstorming. • &nbsp; &nbsp;Attend client meetings as required. • &nbsp; &nbsp;Support all phases of the Software Development Life Cycle, including requirements analysis, design, construction, testing, implementation, and monitoring. • &nbsp; &nbsp;Work with third party vendors during requirements, design and testing phases. • &nbsp; &nbsp;Escalate and communicate issues to VertexOne Management or Clients as needed. • &nbsp; &nbsp;Work cooperatively in a team environment to meet the goals of the department and of the company. • &nbsp; &nbsp;Client on-site meetings during key phases of the project (30% travel)Minimum Qualifications:&nbsp; • &nbsp; &nbsp;3+ years working experience as a Business Analyst or Implementation Specialist in the Software Development industry, creating detailed Business and Technical documents such as Business Requirements Documents, Design Documents, Functional/Technical Specifications, Interfaces, Web User Interface (UI) and Workflows, Use Cases, User Guides, Defect Analysis Reports etc. • &nbsp; &nbsp;Bachelor’s/Master’s degree in Business Administration, Computer Science, Information Technology, or a related field. • &nbsp; &nbsp;Knowledge of the utility industry, metering and billing systems preferred. • &nbsp; &nbsp;Proficiency in SQL (SELECT Statements, Joins, data filtering and sorting) • &nbsp; &nbsp;Understanding software development process and IT project management methodologies (Agile/Waterfall, Hybrid) and relational database principles, data analysis and incident management tools (e.g., Jira). • &nbsp; &nbsp;Proficient in common desktop applications (Microsoft Office, Microsoft Visio, etc.). • &nbsp; &nbsp;Basic understanding of SaaS, cloud computing,&nbsp; • &nbsp; &nbsp;Demonstrated experience in business process design and requirements analysis. • &nbsp; &nbsp;Knowledge of and experience with Web APIs and Batch Processes is preferred. • &nbsp; &nbsp;Experience working with AI tolls for data analysis, process automation, and customer interaction is preferred. • &nbsp; &nbsp;Ability to promote and maintain a positive and inclusive work environment with project team members, co-workers, management, and vendors by behaving, collaborating, and communicating in a manner consistent with professional standards. • &nbsp; &nbsp;Excellent oral and written communication, with experience in client facing interactions. • &nbsp; &nbsp;Strong communication skills (written, reading comprehension, listening, verbal). • &nbsp; &nbsp;Strong ability to analyze issues and solve problems effectively. • &nbsp; &nbsp;Ability to quickly grasp new concepts and manage change through innovation and flexibility. • &nbsp; &nbsp;Ability to meet deadlines, manage multiple projects, and prioritize tasks efficiently. • &nbsp; &nbsp;Excellent at multi-tasking while maintaining high standards and productivity. • &nbsp; &nbsp;Ability to work well under pressure. • &nbsp; &nbsp;Highly self-motivated and proactive.What VertexOne has to offer: <ul><li>Comprehensive medical, dental, vision, disability, life insurance </li><li>Health Savings Account (HSA), Flexible Spending Account (FSAs) </li><li>401K match </li><li>Flexible PTO </li><li>Employee recognition platform with monetary rewards </li><li>100% Remote work environment </li><li>Initial work from home stipend </li><li>Leadership/Coaching training programs </li><li>Free access to Bizlibrary for unlimited professional development </li><li>Employee Assistance Program (EAP) with counseling sessions available 24/7 </li><li>Health and wellbeing programs </li><li>Paid parental leave </li><li>Employee bonus referral program </li><li>Employee Discount Program </li></ul>About VertexOne:&nbsp;VertexOne is the leading provider of cloud-based SaaS software solutions powering the next generation of customer experience for utilities, energy retailers, and energy transition providers. With over 30 years of experience and more than 350 customers in the cloud, we capitalize on our deep expertise to provide a wide range of innovative solutions for digital transformation, revenue optimization, and data-driven efficiency operations surrounding the customer. From Customer Information Systems (CIS) and Mobile Workforce Management (MWM) to Electronic Data Interchange (EDI) and Digital Customer Engagement and self-service portals, we empower our customers to deliver a compelling customer experience, reduce costs to serve, increase operational efficiency, and improve customer satisfaction. For more information on how VertexOne allows you to enhance the digital customer experience, improve revenue management, and leverage data analytics, visit <a href="https://www.vertexone.net" target="_blank">https://www.vertexone.net</a>. Equal Opportunity Employer: VertexOne is proud to be an equal opportunity employer. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. VertexOne is also committed to providing reasonable accommodation for applicants with disabilities. Individuals who need reasonable accommodation because of a disability for any part of the employment process should ask to speak with a Human Resources representative to request accommodation. Apply Now <h4>Other details</h4><ul><li> Job Family Product Deployment</li><li> Job Function Individual Contributor</li><li> Pay Type Salary</li><li> Employment Indicator Regular</li><li> Min Hiring Rate $85,000.00</li><li> Max Hiring Rate $95,000.00</li></ul>

Implementation Analyst

At VertexOne, helping utilities provide the best customer service experience is what we do. VertexOne is the recognized leader in SaaS platforms for utilities across North America. Through a wide range of innovative services and solutions, VertexOne helps utilities deliver a compelling customer experience; reducing the cost to serve customers, increasing operational efficiency, improving customer satisfaction, and driving utility operations forward. It’s been in the DNA of our people since we started supporting utilities’ customer experience needs over 20 years ago. And that commitment continues to this day. &nbsp;&nbsp;Our team members are our greatest assets, so we pride ourselves on being ‘Employee First’. As such, we listen to what our employees have to say and find ways to incorporate their ideas into the company.&nbsp; Whether it’s new technology, career development opportunities, or fun events, we find new ways to keep our employees engaged and incentivized to grow within the company.&nbsp; Our employees' well-being—both physical and mental—is a top priority at VertexOne. That's why we foster a 100% remote and flexible environment and encourage work-life balance. &nbsp;&nbsp;VertexOne is proudly Certified as a Great Place to Work®.&nbsp; Great Place to Work® is the global authority on workplace culture, employee experience, and leadership behaviors proven to deliver market-leading revenue, employee retention and increased innovation.&nbsp; VertexOne is dedicated to prioritizing the employee experience and creating an exceptional company culture.&nbsp;&nbsp;Position Overview: &nbsp;The Senior Implementation Analyst at VertexOne will analyze client business needs and translate them into functional and design specifications. This customer-facing role involves managing multiple projects and relationships, supporting software development and configuration. Key responsibilities include requirements analysis, system design coordination, workshops, testing, training, and maintaining system documentation. The role also involves liaising with project managers and developers to address business and technical gaps.Primary Responsibilities:• &nbsp; &nbsp;Analyze and model requirements to create technical requirements.• &nbsp; &nbsp;Translate client’s business needs into functional and design specifications.• &nbsp; &nbsp;Perform the required research to identify gaps between the business requirements and the current functionality.• &nbsp; &nbsp;Develop and review requirements, business processes, and recommendations related to proposed solutions as well as functional and system design specifications.• &nbsp; &nbsp;Lead team members and peers by fostering collaboration, clearly communicating ideas and perspectives to senior management, initiating and overseeing projects, managing resources effectively, resolving issues, and ensuring accountability for both personal and team performance.• &nbsp; &nbsp;Liaise between clients/users and technology architects/developers to ensure precision and clarity in the documentation of business requirements and technology solutions.• &nbsp; &nbsp;Prepare/Review System Functional Specifications and Business and Use Case documentation.• &nbsp; &nbsp;Lead High Level Design and Best Practice sessions.• &nbsp; &nbsp;Perform Use Case walkthroughs.• &nbsp; &nbsp;Develop test cases and perform testing on changes and enhancements.• &nbsp; &nbsp;Perform System, Functional and Integration Testing to ensure product quality remains at the highest level, including dealing with workload peaks without compromising quality/standards.• &nbsp; &nbsp;Investigate production issues and assist with troubleshooting, re-creating, and resolving those.• &nbsp; &nbsp;Support all phases of the Software Development Life Cycle, including requirements analysis, design, construction, testing, implementation, and monitoring.• &nbsp; &nbsp;Work with third party vendors during requirements, design and testing phases.• &nbsp; &nbsp;Escalate and communicate issues to VertexOne Management or Clients as needed.• &nbsp; &nbsp;Work cooperatively in a team environment to meet the goals of the department and of the company.• &nbsp; &nbsp;Client on-site meetings during key phases of the project (30% travel)Job Requirements/Qualifications:&nbsp;• &nbsp; &nbsp;6+ years working experience as a Business Analyst or Implementation Analyst role in the Software Development industry• &nbsp; Experience&nbsp; creating detailed Business and Technical documents such as Business Requirements Documents, Design Documents, Functional/Technical Specifications, Interfaces, Web User Interface (UI) and Workflows, Use Cases, User Guides, Defect&nbsp; Analysis Reports etc.• &nbsp; &nbsp;Utility and/or utility consulting experience and knowledge of Customer Information Systems (CIS) Billing systems is preferred.• &nbsp; &nbsp;Proficiency in SQL (SELECT Statements, Joins, Subqueries, Data filtering and sorting and Data Manipulation)• &nbsp; &nbsp;Understanding software development process and IT project management methodologies (Agile/Waterfall, Hybrid) and relational database principles, data analysis and incident management tools (e.g., Jira).• &nbsp; &nbsp;Proficient in common desktop applications (Microsoft Office, Microsoft Visio, etc.).• &nbsp; &nbsp;Experience working with AI tolls for data analysis, process automation is preferred.• &nbsp; &nbsp;Demonstrated experience in business process design and requirements analysis.• &nbsp; &nbsp;Knowledge of and experience with Web APIs and Batch Processes is preferred.• &nbsp; &nbsp;Ability to promote and maintain a positive and inclusive work environment with project team members, co-workers, management, and vendors by behaving, collaborating, and communicating in a manner consistent with professional standards.• &nbsp; &nbsp;Skills to identify, communicate, and resolve issues effectively.• &nbsp; &nbsp;Strong ability to analyze issues and solve problems effectively.• &nbsp; &nbsp;Ability to quickly grasp new concepts and manage change through innovation and flexibility.• &nbsp; &nbsp;Ability to meet deadlines, manage multiple projects, and prioritize tasks efficiently.• &nbsp; &nbsp;Excellent at multi-tasking while maintaining high standards and productivity.• &nbsp; &nbsp;Ability to work well under pressure.• &nbsp; &nbsp;Highly self-motivated and proactive.What VertexOne has to offer: <ul><li>Comprehensive medical, dental, vision, disability, life insurance </li><li>Health Savings Account (HSA), Flexible Spending Account (FSAs) </li><li>401K match </li><li>Flexible PTO </li><li>Employee recognition platform with monetary rewards </li><li>100% Remote work environment </li><li>Initial work from home stipend </li><li>Leadership/Coaching training programs </li><li>Free access to Bizlibrary for unlimited professional development </li><li>Employee Assistance Program (EAP) with counseling sessions available 24/7 </li><li>Health and wellbeing programs </li><li>Paid parental leave </li><li>Employee bonus referral program </li><li>Employee Discount Program </li></ul>About VertexOne:&nbsp;VertexOne is the leading provider of cloud-based SaaS software solutions powering the next generation of customer experience for utilities, energy retailers, and energy transition providers. With over 30 years of experience and more than 350 customers in the cloud, we capitalize on our deep expertise to provide a wide range of innovative solutions for digital transformation, revenue optimization, and data-driven efficiency operations surrounding the customer. From Customer Information Systems (CIS) and Mobile Workforce Management (MWM) to Electronic Data Interchange (EDI) and Digital Customer Engagement and self-service portals, we empower our customers to deliver a compelling customer experience, reduce costs to serve, increase operational efficiency, and improve customer satisfaction. For more information on how VertexOne allows you to enhance the digital customer experience, improve revenue management, and leverage data analytics, visit <a href="https://www.vertexone.net" target="_blank">https://www.vertexone.net</a>. Equal Opportunity Employer: VertexOne is proud to be an equal opportunity employer. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. VertexOne is also committed to providing reasonable accommodation for applicants with disabilities. Individuals who need reasonable accommodation because of a disability for any part of the employment process should ask to speak with a Human Resources representative to request accommodation. Apply Now <h4>Other details</h4><ul><li> Job Family Product Deployment</li><li> Job Function Individual Contributor</li><li> Pay Type Salary</li><li> Employment Indicator Regular</li><li> Min Hiring Rate $95,000.00</li><li> Max Hiring Rate $105,000.00</li></ul>

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