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<h4>Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!</h4>Everywhere you turn, you can feel the immeasurable level of enthusiasm here at NeighborHealth! We are one of the largest community health centers in the country, supporting the greater Boston area and focusing on the well-being of our patients and local community. From the nurses and physicians on the front line of patient care, to the managers who lead and guide our staff, to the many support roles that keep our facilities running smoothly - everyone plays a vital role in improving medicine for our patients.Interested in this position? Apply online and create a personal candidate account!Current Employees of NeighborHealth- Please use our internal careers portal to apply for positions.To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page.Time Type: Full timeDepartment: PACE Community CareAll Locations: East BostonPosition Summary: The PACE Health Aide provides Neighborhood PACE participants with in-home assistance with ADLs and IADLs. Must be able to work independently and efficiently in minimally supervised setting, problem solve effectively while recognizing when to seek advice from supervisory staff, and show respect and appreciation for the participant’s home, guests, and community. May be assigned to other supervised settings such as the PACE CenterEssential Duties and Responsibilities:<ul><li>Consistently monitors participant ADL/IADL care plans and follows plan of care as stated.</li><li>Documents care provided on participant flow sheets.</li><li>Check the health aide voicemail at the beginning of each shift and every two hours until the end of the shift. Reports any abnormal findings, alterations in participant status and/or care refusal to the team in a timely fashion by reporting to the appropriate day center call in line or Nurse On Call when applicable.</li><li>Assists participants with ADLs per assignment, as defined in ADL/IADL care plan and as needed, for example when a participant requests assistance with toileting.</li><li>Accompanies participants to appointments as assigned.</li><li>Carries out simple treatments under the direction of nursing staff, including simple catheter care, skin assessments during personal care.</li></ul>Qualifications and Requirements:<ul><li>High School graduate or equivalent preferred.</li><li>Current certification as a H.H.A. /C.N.A. from an approved program. (ex. Red Cross). Must demonstrate competencies before providing participant care.</li><li>A minimum of one year experience working with a frail or elderly population.</li><li>Prior experience as health aide, personal care assistant or similar role.</li><li>Vehicle to travel from home to home preferred.</li><li>Excellent customer service and communication skills; bilingual a plus.</li><li>Physical capability to provide ADL and mobility assistance to all PACE participants.</li></ul>Benefits:<ul><li>Medical, Dental, And Vision Coverage</li><li>Life And Disability Insurance</li><li>401(K) Retirement Plan</li><li>Tuition Reimbursement</li><li>Flexible Spending And Transportation Accounts</li><li>Paid Holidays, Vacations, Sick, And Personal Time</li><li>Generous Staff Development Benefit</li><li>Excellent Malpractice Coverage</li><li>Pet Insurance</li><li>Free Parking</li><li>And Much More</li></ul>NeighrborHealth opens our doors to people from all demographics and cultures. Our workforce is as diverse as the city we call home - in gender, race, ethnicity, sexual orientation, disability, religion, and age, as well as in cultural backgrounds, life experiences, thoughts, and ideas.Pay Range: $21 up to $30 based on experience

NeighborHealth

NeighborhoodHealth

Health Aide

<h4>Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!</h4>Everywhere you turn, you can feel the immeasurable level of enthusiasm here at NeighborHealth! We are one of the largest community health centers in the country, supporting the greater Boston area and focusing on the well-being of our patients and local community. From the nurses and physicians on the front line of patient care, to the managers who lead and guide our staff, to the many support roles that keep our facilities running smoothly - everyone plays a vital role in improving medicine for our patients.Interested in this position? Apply online and create a personal candidate account!Current Employees of NeighborHealth- Please use our internal careers portal to apply for positions.To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page.Time Type: Full timeDepartment: QualityAll Locations: East BostonPosition Summary: The Care Navigator works with the patient’s primary care team to address the complex non-medical needs that can negatively affect a person’s health and well being. The Care Navigator promotes patient-centered, comprehensive and coordinated care supporting the patient and their family in navigating medical, social service, and legal systems. Full time position, Monday-Friday, 8:00-5:00pm but may require flexibility depending on the needs of the department.Essential Duties and Responsibilities &nbsp;<ul><li>Connect patients with concrete community resources including but not limited to: Food Resources, subsidized childcare, housing, legal, financial assistance and immigration services.</li><li>Provide 1:1 assistance to patients with form completion to access community resources and benefits when a literacy or language is a barrier.</li><li>Assist patients with navigating services of third-party agencies such as Inspectional Services, Massachusetts Commission for the Blind and Deaf/Hard of Hearing, MassHealth, Personal Care Attendant Services, Senior Services, Transportation Services and homeless shelters.</li><li>Assist patients with complex medical needs coordinate their appointments, often placing reminder phone calls, assisting with scheduling transportation, and assessing and reducing the barriers of missed appointments.</li><li>Connect patients to and assist with accessing Social Security Disability and Department of Transitional assistance benefits. Assist with application process including interview accompaniment, application completion and process follow up.</li></ul>Qualifications and Requirements<ul><li>Bachelor Degree</li><li>1-2 years in a direct service role. Experience with and underserved population a plus</li><li>Strong second language skills.Spanish preferred.</li><li>Ability to multi task with strong organization and time management skills.</li></ul>Pay rangeStarting at $21.95 up to $32.93 depending on experience.

Care Navigator-3

<h4>Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!</h4>Everywhere you turn, you can feel the immeasurable level of enthusiasm here at NeighborHealth! We are one of the largest community health centers in the country, supporting the greater Boston area and focusing on the well-being of our patients and local community. From the nurses and physicians on the front line of patient care, to the managers who lead and guide our staff, to the many support roles that keep our facilities running smoothly - everyone plays a vital role in improving medicine for our patients.Interested in this position? Apply online and create a personal candidate account!Current Employees of NeighborHealth- Please use our internal careers portal to apply for positions.To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page.Time Type: Full timeDepartment: South End Washington Family MedAll Locations: 1601 Washington StreetPosition Summary: $10,000 sign on bonus for all new full-time RN’s! Looking to be a part of team-based care? EBNHC is looking for RN’s to work directly with our Boston South End Community! For the 9th time, East Boston Neighborhood Health Center has been named one of the Top Places to Work in Massachusetts by the Boston Globe! This award recognizes the most admired workplaces in the state based on feedback from the people who know them best — their employees. A Registered Nurse in our South End Primary Care Dept holds ultimate responsibility for direct and indirect nursing care, including health maintenance, teaching, counseling, planning and restoration for optimal functioning and comfort. Skills include demonstrating a comprehensive understanding of the department’s immediate needs and long-term growth goals, showing initiative, using critical thinking to problem solve independently, exhibiting leadership qualities, and effectively engaging with the clinical team. This position is full-time, Monday - Friday, with an evening rotation.Essential Duties &amp; Responsibilities:<ul><li>Assess a patient through obtaining patient history and performing appropriate tests and observations.</li><li>Communicate with the patient’s provider and educate the patient on test results, new care plans and/or other relevant health care information including the use of newly prescribed medications and/or changes in the current medication regime.</li><li>Demonstrates sound clinical judgment/decision making when triaging sick patients, both on the phone and in the waiting room.</li><li>Safely and effectively administers medications, tests and treatments as ordered.</li><li>Teaches patients and families health care regimens. Explains and provides information regarding disease and wellness, tests, results, medications, diet, exercise, and other aspects of the plan of care to patients.</li></ul>Qualifications and Requirements:<ul><li>Bachelor of Science in Nursing preferred.</li><li>Completion of Accredited Nursing Program.</li><li>Licensure in Massachusetts as an RN.</li><li>BCLS certification per department policy.</li><li>1-year relevant nursing experience in a community health and/or ambulatory care setting preferred.</li></ul>&nbsp;Benefits:<ul><li>MEDICAL, DENTAL, AND VISION COVERAGE</li><li>LIFE AND DISABILITY INSURANCE</li><li>401(K) RETIREMENT PLAN</li><li>TUITION REIMBURSEMENT</li><li>FLEXIBLE SPENDING AND TRANSPORTATION ACCOUNTS</li><li>PAID HOLIDAYS, VACATIONS, SICK, AND PERSONAL TIME</li><li>STAFF DEVELOPMENT BENEFIT</li><li>EXCELLENT MALPRACTICE COVERAGE</li><li>PET INSURANCE</li><li>MBTA DISCOUNT</li><li>AND MUCH MORE</li></ul>In 2020 the South End Community Health Center (SECHC) merged with the East Boston Neighborhood Health Center as a comprehensive health care organization for all residents of the South End and surrounding communities. We are committed to providing high-quality care that is culturally and linguistically sensitive to every patient, regardless of their ability to pay.Starting at $35.58, and up to $55.14 based on experience

<h4>Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!</h4>Everywhere you turn, you can feel the immeasurable level of enthusiasm here at NeighborHealth! We are one of the largest community health centers in the country, supporting the greater Boston area and focusing on the well-being of our patients and local community. From the nurses and physicians on the front line of patient care, to the managers who lead and guide our staff, to the many support roles that keep our facilities running smoothly - everyone plays a vital role in improving medicine for our patients.Interested in this position? Apply online and create a personal candidate account!Current Employees of NeighborHealth- Please use our internal careers portal to apply for positions.To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page.Time Type: Full timeDepartment: Retail Pharmacy - GoveAll Locations: East BostonPosition Summary: The Pharmacy Technician is responsible for providing support and assistance to clinical staff in the management of medication ordering and delivery.Full-time Monday-Friday, with rotating evenings, nights, &amp; weekends. $2,500 sign-on bonus for new full-time Pharm Techs! (prorated for part-time and per diem)<ul><li>Communicates among several individuals, including patients, co-workers, insurance companies and prescribers.</li><li>Demonstrates compassion and care by proactively identifying and resolving potential problems.</li><li>Works on a team to fulfill prescription orders from start to finish with an in-depth understanding of each workstation.</li><li>Understands and follows applicable Federal and State laws (e.g. HIPAA), regulations, professional stands, and ethical principles.</li><li>As allowable by state law, certified and trained pharmacy technicians can expand on their clinical and managerial responsibilities.</li><li>Displays outstanding customer service skills when interacting with patients, outside providers, referral sources, or others.</li><li>Responsible for continued professional growth and development.&nbsp;&nbsp;</li></ul>Other Duties &amp; Responsibilities<ul><li>Reads, understands, and complies with all Standards of Conduct, JCAHO policies, etc.</li><li>Adheres to EBNHC standards of Employee Conduct and all related policies and procedures by:</li><li>Demonstrating excellent customer service;</li><li>Showing respect to other employees;</li><li>Adhering to standards of cultural competency and non-discrimination;</li><li>Adhering to standards of privacy;</li><li>Adhering to attendance and other policies and utilizing appropriate notification and other procedures.</li><li>Upholds safety policies, practices, and procedures including safety, fire safety, electrical safety, proper body mechanics and material handling, office/ergonomic safety, and other employee safety measures.</li><li>Uphold's procedures and systems to safeguard the confidentiality of all patient and employee information.&nbsp;</li></ul>Knowledge, Skills, and Abilities Required: Education: High School graduate or GED required. Current valid and unrestricted pharmacy technician license from the Massachusetts Board of Registration in Pharmacy.Experience: Must have completed Pharmacy Technician Trainee requirements.Skills/Abilities: Ability to work on a team in a fast-paced environment. Excellent communication skills in English as well as basic reading and math skills.Computer proficiency with an electronic medical record.Commitment to exceptional customer service.Benefits:<ul><li>MEDICAL, DENTAL, AND VISION COVERAGE</li><li>LIFE AND DISABILITY INSURANCE</li><li>401(K) RETIREMENT PLAN</li><li>TUITION REIMBURSEMENT</li><li>FLEXIBLE SPENDING AND TRANSPORTATION ACCOUNTS</li><li>PAID HOLIDAYS, VACATIONS, SICK, AND PERSONAL TIME</li><li>GENEROUS STAFF DEVELOPMENT BENEFIT</li><li>EXCELLENT MALPRACTICE COVERAGE</li><li>PET INSURANCE</li><li>FREE PARKING</li><li>AND MUCH MORE</li></ul>

Pharmacy Technician

<h4>Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!</h4>Everywhere you turn, you can feel the immeasurable level of enthusiasm here at NeighborHealth! We are one of the largest community health centers in the country, supporting the greater Boston area and focusing on the well-being of our patients and local community. From the nurses and physicians on the front line of patient care, to the managers who lead and guide our staff, to the many support roles that keep our facilities running smoothly - everyone plays a vital role in improving medicine for our patients.Interested in this position? Apply online and create a personal candidate account!Current Employees of NeighborHealth- Please use our internal careers portal to apply for positions.To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page.Time Type: Full timeDepartment: Family MedicineAll Locations: East BostonPosition Summary: We are seeking a dedicated and customer-oriented Receptionist to join our Family Medicine team. In this role, you will play a vital part in ensuring the smooth operation of our office by providing administrative support and exceptional service to patients and staff. Schedule: Monday - Friday, 8:00 AM - 5:00 PM, with evening/weekend/holiday rotation as needed.Essential Duties and Responsibilities:<ul><li>Interacts with patients or other staff in a professional and respectful manner, which reflects the needs and concerns of the individual. Consistently provides excellent customer service and makes patients feel welcome. Maintains a positive attitude. Uses communication devices appropriately.</li><li>Promotes a sense of “teamwork” through demonstration of self-direction and self-motivation. Solves problems independently or knows when to seek consultation.</li><li>Checks out patients in the computer before the end of each day and enters requested follow-up, referral, and/or X-file appointments upon check-out. Reviews After Visit Summary instructions with the patient as needed. Prints additional labels as needed.</li><li>Responsible for early am chart preparation and other opening/closing procedures.</li><li>Uses computer to schedule, cancel and confirm appointments, to request records, to pull up and print information, to manage X-file appointments and to communicate by email or staff message.</li></ul>Qualifications and Requirements:<ul><li>High School Diploma or GED</li><li>At least one year in a medical office setting</li><li>Demonstrated personal computer skills in a Windows environment required. Medical Terminology preferred</li><li>Bilingual Spanish skills required</li></ul>Benefits:<ul><li>MEDICAL, DENTAL, AND VISION COVERAGE</li><li>LIFE AND DISABILITY INSURANCE</li><li>401(K) RETIREMENT PLAN</li><li>TUITION REIMBURSEMENT</li><li>FLEXIBLE SPENDING AND TRANSPORTATION ACCOUNTS</li><li>PAID HOLIDAYS, VACATIONS, SICK, AND PERSONAL TIME</li><li>GENEROUS STAFF DEVELOPMENT BENEFIT</li><li>EXCELLENT MALPRACTICE COVERAGE</li><li>PET INSURANCE</li><li>FREE PARKING</li><li>AND MUCH MORE</li></ul>Starting at $18.00, and up to $27.00 based on experience

Practice Secretary

<h4>Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!</h4>Everywhere you turn, you can feel the immeasurable level of enthusiasm here at NeighborHealth! We are one of the largest community health centers in the country, supporting the greater Boston area and focusing on the well-being of our patients and local community. From the nurses and physicians on the front line of patient care, to the managers who lead and guide our staff, to the many support roles that keep our facilities running smoothly - everyone plays a vital role in improving medicine for our patients.Interested in this position? Apply online and create a personal candidate account!Current Employees of NeighborHealth- Please use our internal careers portal to apply for positions.To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page.Time Type: Full timeDepartment: PACE PharmacyAll Locations: East BostonPosition Summary:

Pharmacy Technician Trainee

<h4>Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!</h4>Everywhere you turn, you can feel the immeasurable level of enthusiasm here at NeighborHealth! We are one of the largest community health centers in the country, supporting the greater Boston area and focusing on the well-being of our patients and local community. From the nurses and physicians on the front line of patient care, to the managers who lead and guide our staff, to the many support roles that keep our facilities running smoothly - everyone plays a vital role in improving medicine for our patients.Interested in this position? Apply online and create a personal candidate account!Current Employees of NeighborHealth- Please use our internal careers portal to apply for positions.To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page.Time Type: Full timeDepartment: Family MedicineAll Locations: East BostonPosition Summary: A Practice Secretary performs a wide variety of clerical and reception activities that support the delivery of services to patients/staff of the department. A Practice Secretary utilizes excellent customer service to greet patients and others, and screen walk-ins to the practice. Practice Secretaries report to a Clinical Coordinator.Essential Duties and Responsibilities:<ul><li>Interacts with patients or other staff in a professional and respectful manner, which reflects the needs and concerns of the individual.Consistently provides excellent customer service and makes patients feel welcome. Maintains a positive attitude. Uses communication devices appropriately.</li><li>Promotes a sense of “team work” through demonstration of self-direction and self-motivation. Solves problems independently or knows when to seek consultation.</li><li>Checks out patients in the computer prior to the end of each day and enters requested follow-up, referral, and/or X-file appointments upon check-out.Reviews After Visit Summary instructions with patient as needed.Prints additional labels as needed.</li><li>Responsible for early am chart preparation and other opening/closing procedures.</li><li>Uses computer to schedule, cancel and confirm appointments, to request records, to pull up and print information, to manage X-file appointments and to communicate by email or staff message.</li></ul>Qualifications and Requirements:<ul><li>High School Diploma or GED</li><li>At least one year in a medical office setting</li><li>Demonstrated personal computer skills in a Windows environment required. Medical Terminology preferred</li><li>Bilingual Spanish skills required</li></ul>Benefits:<ul><li>MEDICAL, DENTAL, AND VISION COVERAGE</li><li>LIFE AND DISABILITY INSURANCE</li><li>401(K) RETIREMENT PLAN</li><li>TUITION REIMBURSEMENT</li><li>FLEXIBLE SPENDING AND TRANSPORTATION ACCOUNTS</li><li>PAID HOLIDAYS, VACATIONS, SICK, AND PERSONAL TIME</li><li>GENEROUS STAFF DEVELOPMENT BENEFIT</li><li>EXCELLENT MALPRACTICE COVERAGE</li><li>PET INSURANCE</li><li>FREE PARKING</li><li>AND MUCH MORE</li></ul>Starts at $18.00, and up to $27.00, based on experience

<h4>Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!</h4>Everywhere you turn, you can feel the immeasurable level of enthusiasm here at NeighborHealth! We are one of the largest community health centers in the country, supporting the greater Boston area and focusing on the well-being of our patients and local community. From the nurses and physicians on the front line of patient care, to the managers who lead and guide our staff, to the many support roles that keep our facilities running smoothly - everyone plays a vital role in improving medicine for our patients.Interested in this position? Apply online and create a personal candidate account!Current Employees of NeighborHealth- Please use our internal careers portal to apply for positions.To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page.Time Type: Part timeDepartment: PediatricsAll Locations: East BostonPosition Summary: As a customer service expert, you are a liaison for all patients seeking services at NeighborHealth. As a member of the Patient Access Team you will be expected to interact in a professional, friendly and welcoming manner while capturing accurate information in order to provide a superior customer experience. The Patient Access Coordinator will be expected to book, cancel, reschedule, and check out appointments and answer phones according to the Registration department guidelines. Schedule: Monday-Thursday, 4pm-9pm and Saturdays 10am-2pm and includes flexibility based on department needEssential Duties and Responsibilities:<ul><li>Check-out appointments and create follow up visits or recalls.</li><li>Book, cancel and/or reschedule appointments as needed for patients walking in.</li><li>Answer Phones.</li><li>Document clear and concise telephone encounters or RX refill request and route appropriately.</li><li>Navigate and document in the Electronic Medical Record (Epic), to access relevant and appropriate information.</li></ul>Qualifications and Requirements:<ul><li>HS Diploma/GED.</li><li>Minimum of 1 year customer service and/or administrative experience.</li><li>Excellent written and verbal communication, judgement and problem solving skills.</li><li>Bilingual fluency Spanish/English required.</li><li>Knowledge of medical terminology and experience working with electronic medical record technology a plus.</li><li>Proficient in Microsoft Office Suite.</li></ul>Benefits:<ul><li>Medical, dental, and vision coverage.</li><li>Life and disability insurance.</li><li>401(k) retirement plan.</li><li>Tuition reimbursement.</li><li>Flexible spending and transportation accounts.</li><li>Paid holidays, vacations, sick, and personal time.</li><li>Generous staff development benefit.</li><li>Excellent malpractice coverage.</li><li>Pet insurance.</li><li>And much more.</li></ul>Pay Range19.55 up to 29.33 based on experience

Coordinator Patient Access

<h4>Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!</h4>Everywhere you turn, you can feel the immeasurable level of enthusiasm here at NeighborHealth! We are one of the largest community health centers in the country, supporting the greater Boston area and focusing on the well-being of our patients and local community. From the nurses and physicians on the front line of patient care, to the managers who lead and guide our staff, to the many support roles that keep our facilities running smoothly - everyone plays a vital role in improving medicine for our patients.Interested in this position? Apply online and create a personal candidate account!Current Employees of NeighborHealth- Please use our internal careers portal to apply for positions.To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page.Time Type: Part timeDepartment: DentalAll Locations: East BostonPosition Summary: Part time general dentist will provide dental services and care to panel of patientsPart time general dentist will provide dental services and care to panel of patients on Wednesdays and Saturdays with a focus on the diagnosis and treatment of dental problems and upkeep of dental health including:- Conducting dental examinations.-Administering anesthetics and treat infections and diseases of the teeth, jaws and gums.-Performing tooth extractions and filling cavities.-Instructing dental hygienists and assistants.-Performing prophylaxes and educating patients on proper dental care and hygiene.-Supervising dental residents and students.Requirements include D.M.D. or D.D.S. degree from an accredited program and Board Certification in Dentistry with a minimum of one year of practical experience, and full license to practice dentistry in MA.&nbsp; As a Federally Qualified Health Center (FQHC) you have the opportunity to apply for loan forgiveness through National Health Service Corp (NHSC). Boston residents preferred.

Dentist

<h4>Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!</h4>Everywhere you turn, you can feel the immeasurable level of enthusiasm here at NeighborHealth! We are one of the largest community health centers in the country, supporting the greater Boston area and focusing on the well-being of our patients and local community. From the nurses and physicians on the front line of patient care, to the managers who lead and guide our staff, to the many support roles that keep our facilities running smoothly - everyone plays a vital role in improving medicine for our patients.Interested in this position? Apply online and create a personal candidate account!Current Employees of NeighborHealth- Please use our internal careers portal to apply for positions.To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page.Time Type: Full timeDepartment: RegistrationAll Locations: 1601 Washington StreetPosition Summary: Primarily performs all registration and scheduling related activities in the South End Patient Access Department. This includes the delivery of exceptional customer service and the accurate and comprehensive collection, verification, and of demographic, insurance, and account information. In addition, the PAC supports various clinical department operations by answering incoming calls to the South End, performing primary functions such as appointment scheduling, coordinating refill requests, appropriately screening of calls that need to be transferred to a nurse, messages to providers, and outreach calls to patients by provider request. As a member of the Patient Access team, your goal is to maximize health center revenues through accurate comprehensive demographic, and account information and verified insurance coverage while facilitating efficient patient flow within the South End Location. A successful candidate would demonstrates superior customer service, written and verbal communication, judgment and problem solving skills.Essential Duties &amp; Responsibilities<ul><li>Promotes a welcoming environment, being mindful of body language and side conversations, while consistently focusing on making patients feel welcomed by being attentive and responsive to their situation.</li><li>Communicates accurately and clearly to make sure patient/colleague understands information provided</li><li>Demonstrates the willingness to problem solve independently and the judgment to know when to seek assistance from others</li><li>Is responsive to feedback and demonstrates ability to apply feedback</li><li>Maintains a positive attitude</li><li>Adheres to Attendance, Punctuality, Dress code, Cell phone &amp; all NeighborHealth policies such as privacy, patient identification and infection control.</li><li>Maintain excellent punctuality and attendance.</li><li>Timely and accurate completion and submission of timesheets</li><li>Exhibits attentiveness at work by following NeighborHealth cell phone policy.</li><li>Attends and actively participates in staff meetings and trainings.</li><li>Maintains cooperative working relationships and builds team identity within the department, the Patient Access team and across the organization</li><li>Demonstrates self-motivation and independence by making optimal use of standby time</li><li>Understands the importance of covering all areas/tasks as needed to fulfill core departmental functions.</li><li>Verifies insurance per dept protocol using external insurance websites/portals and or RTE</li><li>Works within the scope of the departmental guidelines</li><li>Takes detailed messages and documents/sends via the appropriate communication tool</li><li>Proficient in the use of the electronic medical record (Epic) as it pertains to department-based workflows/guidelines as well as other electronic network tools such as Workday, Outlook, MyChart.</li><li>Reports delays in supply orders, safety and equipment problems, and malfunctioning or missing equipment.</li><li>Interacts in manner that is mindful of the individual by being sensitive to culture, age, gender and lifestyle</li><li>Strives to find common ground when interacting with patients and colleagues</li><li>SE PA Staff have a dual role: call center agents and registration staff. 50% or more of their time, they are functioning as call center agents.</li><li>Promptly answers all incoming calls via Touchpoint for the following queues: Main line, Primary Care, Hass Center, Nutrition, Vision, Patient Services, and Behavioral Health. Also assist with the COVID lines as needed. Back up agents for Women’s Health, Pediatrics and Recovery Services lines.</li><li>*plan to take service lines as prime agents</li><li>Meets departmental metric of completing 60-90 calls per day</li><li>Appropriately schedules, cancels, and or reschedules appointments for the following departments: Primary Care, Hass Center, Nutrition, Vision, Patient Services, Behavioral Health,, and the COVID Department</li><li>Appropriately creates telephone and refill encounters and routes to the appropriate pools</li><li>Appropriate create COVID lab orders in Epic and create negative test result letters as needed</li><li>Appropriately refers patients to other departments when required and announces all warm transfer calls, in accordance to guidelines, to assure optimal delivery of customer service&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</li><li>Knowledge of “red flag”/urgent symptoms; know when immediate nurse involvement is needed&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</li><li>Assists in escalated complaints that are not specifically requesting a supervisor and creates CRMs&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</li><li>Follows the check in/registration guidelines</li><li>Follows check out guidelines when at the Hass, covering in BH/Dental/Vision departments in person</li><li>Process co-pay, self-payment posting as appropriate and cash handling following NeighborHealth protocol</li><li>Monitors waiting rooms when covering Registration</li><li>Process UDS, Privacy Notice, Consent to Bill/Treat forms, Care Partner forms, PHQ9, MVA/WC forms.</li><li>Faxing sorting and distribution</li><li>Complete pre-registration WQs for Primary Care (includes WH and Pedi), Nutrition, Vision, BH, Dental, Recovery Services, Neurology, Acupuncture, and Pedi Asthma</li><li>Complete the telehealth reports for all departments/providers at South End</li><li>Completes the Nutrition WQ/outreaches in the SE Internal WQ</li><li>Completes the in basket/staff messages request from providers</li></ul>EDUCATION: <ul><li>High School Diploma or G.E. Equivalent required.</li></ul>EXPERIENCE:<ul><li>One year of customer service experience previous experience in health insurance or medical setting strongly preferred.</li></ul>SKILLS/ABILITIES:<ul><li>Bilingual in English and Spanish required. </li><li>Demonstrates ability to work in a fast paced environment performing multiple tasks simultaneously.</li></ul>Benefits:<ul><li>Medical, dental, and vision coverage</li><li>Life and disability insurance</li><li>401(k) retirement plan</li><li>Tuition reimbursement</li><li>Flexible spending and transportation accounts</li><li>Paid holidays, vacations, sick, and personal time</li><li>Generous staff development benefit</li><li>Excellent malpractice coverage</li><li>Pet insurance</li><li>Free parking</li><li>And much more</li></ul>

170 NeighborHealth Jobs