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You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities, and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join #TeamAmex and let’s lead the way together.How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.A Senior Manager, Digital Product Manager designs, develops, and manages activities for a product or group of products from product definition and planning through production, release, and end of life. Partner with stakeholder teams on enhancing/refining product strategies and roadmaps. Serves as the central resource with design, process, development, test, quality, and marketing, throughout all stages of a product’s lifecycle. Manages the features backlog by identifying and prioritizing features and capabilities through direct input with customers, analysts, developers and architects and knowledge of the domain. Facilitates resolution of risks, issues and changes related to the product development lifecycle. Involvement includes modifications, upgrades and maintenance of the product or product line.Key Responsibilities:<ul><li>Leads design of business processes, procedures, and policies related to the products. Prioritizes features and backlog/solutions based on product roadmap and strategy. Identifies project dependencies to resolve sequence of development. Works with management across the organization to investigate a variety of topics, including client impact, regulatory changes, and industry best practices.</li><li>Serves as subject matter expert for products or related group of products leveraging in-depth knowledge of industry practices and trends. Conducts extensive, strategic analysis to provide consistent and competitive recommendations. Leads cross-functional sessions with teams that include Product, Technology, and other adjacent teams/functions.</li><li>Facilitates resolution of complex risks, issues, and changes tied to initiatives and process with broad impact to their product or related group of products. Manages and coordinates updates on risks, issues, and changes to ensure alignment with adjacent groups.</li><li>Initiates and completes research and analyses requiring in-depth knowledge of the product and regulatory environment for various product strategies to drive product development or&nbsp;improvements. Using assessment of market trends and the competitive landscape, makes recommendations for product enhancements for respective or related group of products. Considers economics behind products. Manages and presents materials for product governance meetings. Responds to inquiries and demands from stakeholders across the organization. Interacts with clients, regulators, vendors and other industry participants as necessary.</li><li>Partners with Product teams to identify the case for new and existing firm offerings in the marketplace. Demonstrates in-depth and extensive knowledge of assigned products, the marketplace, industry, and client need to drive product growth/development and improve profitability. Provides recommendations around product improvements or market growth opportunities. Builds, leads, and delivers customized analysis within a professional, well-thought-out format.</li></ul>Experience:<ul><li>5 + years of experience as a product manager, who has launched and grown consumer-facing products</li><li>High technical fluency to clearly describe requirements, solutions, and tradeoff recommendations with stakeholders and engineers</li><li>Experience leading product discovery by defining customer needs, estimating business value and identifying best options to meet defined outcomes</li><li>Experience in leading end-to-end planning of high-profile initiatives with tight deadlines across multiple platform teams</li><li>In-depth knowledge of Agile Scrum and Safe processes and principles: ART processes, feature and story backlog definition and refinement, sprint planning, etc.</li><li>Experience defining and measuring key performance indicator metrics to determine priorities, opportunities, and issues with products</li></ul>Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

American Express

Senior Manager - Digital Product Management

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.American Express, the world's most respected service brand, has outstanding opportunities for project analysts working within the Credit Strategy &amp; Transformation organization! You will be an integral part of our Global Servicing Group where we support customer interactions across many different channels (online, chat, social media, phone, etc.).&nbsp;The role includes application of thought leadership and innovation to enable process improvement opportunities. The team acts as an internal business consultant to support our operations partners with improvements, optimization, and strategy.How will you make an impact in this role?Responsible for participating in the development of project plans and timelines, ensuring projects are efficiently completed. They also collaborate to outline project objectives, requirements and realization.<ul><li>Enable creation of project plans and timelines, serving as a liaison across multiple workstreams</li><li>Review project schedules, ensure tasks are completed on time</li><li>Collaborate with team members and partners to assemble project objectives and requirements</li><li>Review and evaluate project findings to ensure they meet project requirements, regulatory standards and desired results</li><li>Monitor project priorities and resource allocation</li><li>Track project progression and update project documentation</li><li>Identify and detail risks and issues that may affect project success, and propose mitigation strategies</li><li>Conduct project status meetings and provide updates to project collaborators</li><li>Conduct data analysis and build reports to facilitate risk assessments, identify potential issues and help program leadership to make informed decisions</li><li>Collaborate with project team members to identify areas of process improvement and make recommendations for change</li><li>Develop and maintain positive relationships with business partners to collaborate on project strategy and execution</li><li>Collaborate to document cost-benefit analysis, customer journeys and process mapping</li><li>Collaborate with partners to define key performance metrics and supervise for project efficiency and effectiveness</li></ul>Minimum Qualifications<ul><li>Proven experience in Project Management principles: project governance, planning, issues management, execution and enablement; experience with data driven recommendations, impact assessments and outlining business justifications</li><li>Enthusiastic and creative individual committed to delivering results within strict timeframes</li><li>Ability to challenge upwards, lead and/or influence teams without direct authority</li><li>Demonstrated experience to independently drive projects and initiatives to completion</li><li>Effective communication inclusive of active listening, and communicating information clearly and concisely to leadership and peers (verbally and in writing)</li><li>Excellent collaborative and remediation skills</li><li>Critical and lateral thinking</li><li>Strong organizational skills</li><li>Proficiency using MS Excel, PowerPoint, and Word</li></ul>Preferred Qualifications<ul><li>Business or Engineering Bachelor's or advanced degree, preferred</li><li>Confirmed experience in Credit functions; process improvement or consulting roles, issues management and capability results</li></ul>Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Project Analyst: Future Opportunities

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our&nbsp;company values&nbsp;and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.Global Card Issuance (GCI) has the mandate of defining and carrying out the strategy for American Express proprietary physical cards and payment devices across the globe through our portfolio of card manufacturing, card personalization, card delivery and other service partners.As part of the Strategy, Inventory &amp; Transformation team:<ul><li>You are responsible for planning and advancing the Card Issuance strategy, and its execution through data/research analysis and development of new projects.</li><li>You will focus on collecting information and analyzing data to identify trends, patterns, and opportunities to optimize our card issuance supply chain and implement solutions to transform and improve our processes.</li><li>Your objective will be to create and adapt a sustainable long-term strategy for our card issuance processes and partners which supports meeting our financial targets and our Blue Box goals, while maintaining healthy supplier relationships and an optimal supply chain environment.</li></ul>A Day in the Life a Project Analyst:<ul><li>Meet with internal business partners across the organization, including customer service, product, marketing, compliance, technology, legal counsel, finance, information security, and many others, to gather data and information for the purpose of identifying trends and patterns.</li><li>Meet with external business partners like vendors or suppliers to understand the challenges and constraints of our card issuance processes.</li><li>Analyze and evaluate the data using supply chain and engineering best practices to identify potential solutions or transformations that may provide financial or operations benefit.</li><li>Evaluate the status quo of our card issuance processes and propose a strategic long-term solution that would (1) fix the issue or challenge, (2) provide financial benefit to the organization or (3) improve cardmember experience.</li><li>Develop business cases and project plans for leadership to review, using decks or slides to visually lay out a problem, the data, and the identified solution with its long-term benefits.</li><li>Lead and execute approved projects by coordinating with internal and external business partners.</li><li>Meet with leadership to provide relevant updates and changes to projects, as well as seek support with removing constraints to ensure projects are moving forward.</li></ul>Minimum Qualifications:&nbsp;<ul><li>Strong problem solving and quantitative reasoning using superior analytical skills.</li><li>Strong project management experience and skills.</li><li>Demonstrated ability to develop and deploy strategies.</li><li>Results driven with the ability to effectively manage initiatives to completion.</li><li>Adept at developing solutions, recommendations, and proposals.</li><li>Strong interpersonal skills with the ability to work independently or in teams.</li><li>Ability to communicate effectively in a clear and consistent manner.</li><li>Demonstrated ability to build strong relationships and collaborate.</li><li>Sense of personal accountability and demonstrated self-starter.</li></ul>Preferred Qualifications:<ul><li>Experience in card issuance or card manufacturing is a plus.</li><li>Bachelor’s or Master’s Degree in Industrial Engineering, Supply Chain Management, &amp; Systems Engineering. Engineering Management or equivalent preferred.</li></ul>Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Project Analyst II-Supply Chain (Phoenix, AZ)

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities, and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join #TeamAmex and let’s lead the way together.How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.Where are these roles&nbsp;located&nbsp;within American Express?&nbsp;The Enterprise Marketing Platforms &amp; Solutions (EMPS) team is a global organization that sits within Enterprise Digital &amp; Data Solutions (EDDS). It is American Express’ marketing services&nbsp;center&nbsp;of excellence with the charter of&nbsp;powering&nbsp;high quality, efficient, user-centric digital marketing experiences that accelerate business growth through optimized enterprise&nbsp;MarTech&nbsp;&amp;&nbsp;MarOps&nbsp;solutions.&nbsp;Key Responsibilities&nbsp;<ul><li>Provide&nbsp;comprehensive&nbsp;marketing&nbsp;campaign consultation,&nbsp;solution design&nbsp;and execution services&nbsp;to&nbsp;Marketing&nbsp;partners across</li><li>Activities&nbsp;include:&nbsp;Marketing Offer Governance,&nbsp;Customer Data List Build&nbsp;&amp;&nbsp;Validation,&nbsp;Creative Development/Review/Approval, Channel&nbsp;&amp; Financial&nbsp;Setup,&nbsp;Pre-campaign Testing,&nbsp;Live Campaign Monitoring,&nbsp;ongoing&nbsp;Issue Management and Customer&nbsp;Remediation.&nbsp;&nbsp;</li></ul><ul><li>Collaborate&nbsp;with key stakeholders including Marketing,&nbsp;Product, Technologies,&nbsp;GCO/Legal, Compliance and Operational Excellence to align on campaign&nbsp;objectives,&nbsp;feasibility&nbsp;and overall risk&nbsp;-&nbsp;ensuring we&nbsp;can&nbsp;deliver on the promise to our customers.&nbsp;</li><li>Monitor and analyze data, assess&nbsp;trends&nbsp;and&nbsp;determine&nbsp;actions to&nbsp;optimize&nbsp;business and operational performance.&nbsp;</li><li>Partner with MarTech Product teams and other stakeholders to identify and implement process transformation opportunities across the marketing lifecycle – with a focus on driving speed to market, agility and improved quality metrics.&nbsp;</li><li>Build AXP Marketing Operations&nbsp;expertise&nbsp;- understand the&nbsp;possibilities/nuances of&nbsp;AXP&nbsp;MarTech&nbsp;products, processes &amp; capabilities&nbsp;available to our&nbsp;marketing&nbsp;partners.&nbsp;</li><li>Provide&nbsp;outstanding customer service to marketing colleagues&nbsp;across the enterprise.&nbsp;&nbsp;</li></ul>Qualifications&nbsp;<ul><li>Passion for/interest in Marketing Operations (MarOps)&nbsp;</li><li>Energetic&nbsp;self-starter with excellent attention to detail, strong process/project management and organizational skills with the ability to think end-to-end.&nbsp;</li></ul><ul><li>Excellent&nbsp;verbal and written&nbsp;communication skills, with ability to translate and explain technical concepts in a simple, easy to understand way.&nbsp;</li><li>Excellent relationship/partner management&nbsp;skills/experience with ability to interact, consult and influence up and down across multiple partners/stakeholders.&nbsp;</li><li>Strong problem-solving skills and willingness to get into the details&nbsp;to&nbsp;identify&nbsp;solutions.&nbsp;</li><li>Ability&nbsp;to&nbsp;operate&nbsp;independently and collaborate effectively with colleagues, in a dynamic, fast paced,&nbsp;global&nbsp;environment.&nbsp;</li><li>Experience working&nbsp;in a deadline driven production-oriented environment.&nbsp;</li></ul><ul><li>Experience/familiarity with workflow management tools/platforms (e.g., Salesforce) a plus&nbsp;&nbsp;</li><li>Proficiency&nbsp;with Microsoft Office, Slack&nbsp;</li></ul>Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Analyst-Marketing

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.The&nbsp;Tele Account Development Manager is a telephone-based position responsible for the development and management of high potential and high spending clients. This position is responsible for the overall management (expansion and retention) of a defined portfolio of high-value existing customers.Job Responsibilities:Planning (10 – 20% of time)&nbsp;<ul><li>Effectively manage a dedicated portfolio of high-value existing Business and Corporate customers provided by American Express within territory&nbsp;</li></ul>Relationship management (10 – 20% of time)&nbsp;<ul><li>Proactively reach out to customers to uncover opportunities, treat the customer until there’s a change in customer spend in alignment with growth or retention conversations&nbsp;</li></ul>Client solution (20 – 30% of time)&nbsp;<ul><li>Use consultative skills to maintain and develop the existing customer relationship and substantially grow charge volume (e.g., onboarding new vendors, expanding existing vendors, adding supplemental cards) </li><li>Maintain a high level of knowledge about American Express products, processes (Underwriting, Line Increase, Customer Financials, Pricing, Contract), key internal partners (Risk, UWA, PPI) and tools (ONE.force, C360) </li></ul>Negotiate and close (20 – 30% of time)&nbsp;<ul><li>Partner closely with Field Dedicated Portfolio Account Development team when a telephone-managed customer requires a face-to-face visit&nbsp;</li><li>Partner with specialized sales team for product cross-sell (AP Automation), further entrenching clients with use of the American Express suite of products and services&nbsp;</li></ul>Compliance (100% of time)&nbsp;<ul><li>Ensure all aspects of the American Express Code of Conduct, and our Sales Practices policies, standard, and procedures, are adhered to so that we uphold the highest standards in our interactions with our customers and compliantly meet all regulatory requirements</li></ul>Knowledge and Skills:&nbsp;<ul><li>Relationship management&nbsp;</li><li>Strong customer relationship building skills to follow through and motivate clients to act&nbsp;</li><li>Consultative selling </li><li>&nbsp;Effectively identifies client needs to configure solutions that address client requirements and deliver value </li><li>Closing </li><li>Overcomes objections and resistance to proposed solutions with key client decision makers </li><li>Influence &amp; persuasion </li><li>Uses appropriate interpersonal styles and communication methods to gain acceptance for products and/or services&nbsp;</li><li>Demonstrating value </li><li>Proactively and consistently demonstrates the value of partnering with American Express&nbsp;</li><li>Results focus </li><li>Demonstrates a competitive, positive attitude, quickly adapts to different situations, and recovers from setbacks </li><li>Market, industry, &amp; product knowledge </li><li>Understands at a tactical level market/industry key competitors, challenges, terminology, technology, trends, and regulation&nbsp;</li></ul>Attributes:<ul><li>High learning agility&nbsp;</li><li>Intellectually curious&nbsp;</li><li>Collaborative and growth mindset&nbsp;</li><li>Personal accountability&nbsp;</li><li>Compliance focused&nbsp;</li></ul>Experience:<ul><li>Bachelor's degree required </li><li>Excellent sales experience, 3 – 5 years minimum&nbsp;</li><li>Experience partnering with clients across various markets / industries&nbsp;</li><li>Experience in a highly-regulated industry</li></ul>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Manager-Tele Account Development (Phoenix, AZ)

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities, and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join #TeamAmex and let’s lead the way together.How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.You are part of a team responsible for the day-to-day compliance with the policy within their domains/business units. You and your team&nbsp;are responsible for&nbsp;identifying&nbsp;critical data,&nbsp;maintaining&nbsp;data definitions, classifying data, supporting data sourcing / usage requests, measuring Data Quality Controls, and confirming Data Issues are remediated. You&nbsp;have the opportunity to&nbsp;partner across various business units, technology teams, and product/platform teams to define and implement the data governance strategy, supervising and leading data quality, resolving data/platform issues, and driving consistency, usability, and governance of specific product data across the enterprise.&nbsp;Your Primary Responsibilities may include:&nbsp;<ul><li>Assist&nbsp;with oversight and monitoring of databases and execution of processes to bring data under governance (e.g.&nbsp;system of record vs authorized data source definitions, policies, data integration,&nbsp;identifying&nbsp;data management roles,&nbsp;documenting&nbsp;and&nbsp;maintaining&nbsp;data definitions, etc.)&nbsp;</li><li>Advance data governance principles, policies, and programs for stewardship,&nbsp;advocacy&nbsp;and custodianship of data&nbsp;</li></ul><ul><li>Collaborate with data owners and users to&nbsp;modify&nbsp;or implement new repeatable and reliable businesses processes&nbsp;in order to&nbsp;implement truly effective data&nbsp;management&nbsp;</li><li>Assist&nbsp;with harmonizing key policies and guidelines (e.g.&nbsp;Data Quality, Data Definition, Data Creation. Data Sharing, Data Usage policies) with the processes vital to carry out those policies, in collaboration with multi-functional&nbsp;partners&nbsp;</li><li>Partner with legal, compliance and operational excellence to account for and uphold diverse privacy and compliance requirements across geographies. Ensure&nbsp;appropriate protections&nbsp;for data integrity, privacy, and regulatory compliance, including assurances for the validity of different potential&nbsp;analyses&nbsp;</li></ul>Qualifications:&nbsp;<ul><li>Experience in driving data management in a cross-functional and global environment&nbsp;</li><li>Understanding business challenges and strategies and connecting those to data and capabilities&nbsp;&nbsp;</li><li>Basic experience / knowledge of Data Governance / Data Management tools (e.g., Collibra) and concepts (metadata, lineage, data quality, etc.)&nbsp;</li><li>Superior communication skills with the ability to engage, influence, and inspire partners to drive collaboration and&nbsp;alignment&nbsp;&nbsp;</li><li>Eagerness to test, learn,&nbsp;fail&nbsp;and improve is&nbsp;essential&nbsp;</li><li>Must have a positive, collaborative leadership style with colleague and customer first&nbsp;attitude&nbsp;</li></ul>Salary Range: $60,000.00 to $110,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Senior Analyst - Data Governance & Management

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our&nbsp;company values&nbsp;and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives. Here, you can work alongside dedicated engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve complicated problems. Amex offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development. Find your place in technology on #TeamAmexThe U.S. Consumer Services and Enterprise Digital &amp; Data Technology Team brings together foundational strategic technology capabilities in digital experience engineering (Mobile and Web), AI/ML, marketing technology, enterprise communications, travel and lifestyle, and automation, grounded in our data technology model that prioritizes data governance. It employs a ground-breaking focus with development responsibilities for customer-facing capabilities that deepen and expand digital engagement, as well as core technical capabilities that cut across business lines and customer segments.GO2 Unify is the Java based POA platform for Global Onboarding and Orchestration. GO2 is the platform that looks after all activities required to be done for onboarding a customer across markets, segments and products. When a customer selects an Amex product from a channel (example americanexpress.com), enters the demographic and other information and clicks submit, the application is passed over to GO2. GO2 takes the application through a series of steps, enriching the same at every step and evaluating for a cancel or decline decision. At the end of processing, the application, if not cancelled or declined, is approved and GO2 then fulfills that application. GO2 also looks after managing business pends where the customer may need to provide more information in which case the CCPs use the GO2 servicing application to interact with the customer and move the application ahead. This new platform is a BPM platform built using Java and REST services.Job DescriptionDo you have the ability to put together unique innovative customer facing solutions that increase business value and customer engagement by using sound design principles and that are data driven? Do you have a unique combination of deep technical knowledge, eye for business and strong communication skills to help influence and get results across a diverse organization.American Express is embarking on an exciting digital transformation driven by an energetic team of high performers. This group is forward-thinking and creative with the power to shape our Technology and Product roadmap. If you have the talent and desire to deliver innovative products and services at a rapid pace, serving our customers seamlessly across the globe through various channels, join our team!We are looking for a great software developer who understands the fundamentals of web and is good in Java. Your primary focus will be on working with the architects and engineers in the organization to uplift web applications to use latest backend server technologies on platforms such as Spring Boot, Drop Wizard, Vertx in developing web applications impacting millions of customers.Qualifications<ul><li>BS or MS degree in computer science, computer engineering, or other technical field or equivalent 3-4 years of work experience.</li><li>7+ years’ experience working in Java and able to demonstrate good Java knowledge.</li><li>Able to demonstrate good web fundamentals and HTTP protocol knowledge.</li><li>Good attitude, communication, willingness to learn and collaborate.</li><li>5+ yrs development experience in developing Java applications in an enterprise setting.</li><li>5+ yrs experience developing java applications in frameworks such as Spring, Spring Boot, Drop wizard is a plus.</li><li>2-3+ yrs recent experience working in JavaScript on Node stack is a plus</li><li>3+ years proven experience with Test Driven Development (TDD) / Behavior Driven Development (BDD) practices, unit testing, functional testing, system integration testing, regression testing, GUI testing, web service testing, and browser compatibility testing, including frameworks such as Selenium, WebDriverIO, Cucumber, JUnit, Mockito.</li><li>Experience with continuous integration and continuous delivery environment.</li><li>3-4 yrs working in an Agile or SAFe development environment.</li><li>Solid Understanding of distributed systems.</li><li>Confirmed experience building scalable web application using Java.</li></ul>Responsibilities include, but not limited to:<ul><li>Serving as a core member of an agile team that drives user story analysis and elaboration, designs and develops responsive web applications using the best engineering practices.</li><li>Performing hands-on software development, typically spending most of time actually writing code and unit tests, doing proof of concepts, conducting code reviews, and testing in ongoing sprints.</li><li>Performing ongoing refactoring of code and delivering continuous improvement.</li><li>Developing deep understanding of integrations with other systems and platforms within the supported domains.</li><li>Bring a culture of innovation, ideas, and continuous improvement.</li><li>Challenging status quo, demonstrate risk taking, and implement creative ideas.</li><li>Handle your own time, and work well both independently and as part of a team.</li><li>Work closely with product managers, back-end, and other front-end engineers to implement versatile solutions to tricky web development problems.</li><li>Adopt emerging standards while promoting best practices and consistent framework usage.</li><li>Work with Product Owners to define requirements for new features and plan increments of work.</li><li>Drive automation and ensure automated test scripts are completed for new features in partnership with QA Engineers.</li><li>Perform all technical aspects of software development for assigned applications, including developing prototypes, writing new code, and creating API's.</li><li>Design and build integration components and interfaces in collaboration with Senior Engineers, Architects, and Infrastructure Engineers as necessary.</li><li>Demonstrate a passion for continuous learning and willingness to adopt new technologies.</li></ul>Salary Range: $110,000.00 to $190,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Senior Engineer - Java - GO2 Unify

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives.Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems.American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source.And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development.Find your place in technology on #TeamAmex. The U.S. Consumer Services and Enterprise Digital &amp; Data Technology Team brings together foundational strategic technology capabilities in digital experience engineering (Mobile and Web), AI/ML, marketing technology, enterprise communications, travel and lifestyle, and automation, grounded in our data technology model that prioritizes data governance. It employs a ground-breaking focus with development responsibilities for customer-facing capabilities that deepen and expand digital engagement, as well as core technical capabilities that cut across business lines and customer segments.American Express is looking for an entrepreneurial and creative Full Stack Web Developer to join our energetic team of high performers in this fast-paced Fortune 100 company that delivers world-class card member experiences. You will be challenged with identifying innovative ideas and proof of concept to deliver against the existing and future needs of our customers.The Fullstack engineer, American Express Web Engineering will be an individual contributor who may ensure optimal design/architecture of the web components that power our digital experiences which are crucial for our customers as we strive to be essential to their everyday lives. Continuing to drive innovation and delivery in digital channels is a key part of the strategy for continuing to delight customers.&nbsp;Our Software Engineers not only understand how technology works, but how that technology intersects with the people who count on it every day. Today, innovative ideas, insight and new perspectives are at the core of how we create a more powerful, personal and fulfilling experience for all our customers. So if you’re interested in a career creating breakthrough software and making an impact on an audience of millions, look no further.Responsibilities<ul><li>Serving as a core member of an agile team that leads user story analysis and elaboration, designs and develops software applications</li><li>Responsible for the applications architecture, work/coordinate with other team’s architect, engineers and vendors as necessary</li><li>Writing code and unit tests, automation, and conducting code reviews and testing</li><li>Identifying exciting opportunities for adopting new technologies to solve existing needs and predicting future challenges</li><li>Performing ongoing refactoring of code, utilizing visualization and other techniques to fast track concepts, and delivering continuous improvement</li><li>Working with product managers to prioritize features in the product backlog and managing a list of technical requirements based on industry trends, new technologies, known defects, and issues</li><li>Manage your own time, and work well both independently and as part of a team</li><li>Quickly generate and updating proof of concepts for testing and team feedback</li><li>Embrace emerging standards while promoting best practices</li></ul>Qualifications<ul><li>BS or MS degree in computer science, computer engineering (preferred)</li><li>Java, Web development work experience</li><li>Demonstrated experience in Agile development, application design, software development, and testing</li><li>5+ year working experience with Java and java based frameworks like Spring.&nbsp;</li><li>5+ year working experience with JavaScript Frameworks such as REACT/Redux, HTML5, CSS3</li><li>5+ years of experience with building RESTful APIs</li><li>3+ years of experience with reactive programming using frameworks like spring reactive, vert.x etc are a plus.</li><li>Expertise to create and manage high volume, scalable and distributed&nbsp;omni-channel customer centric applications&nbsp;</li><li>Expertise in objected oriented analysis and design across a variety of platforms</li><li>Thorough understanding of JSON, Web Service technologies, and data structure fundamentals</li><li>Experience with adaptive and responsive development techniques</li><li>Aptitude for learning and applying programming concepts</li><li>Ability to effectively communicate with internal and external business partners</li><li>Experience with Kotlin programming language is a plus</li><li>Experience with a broad range of software languages and payments technologies is a plus.</li></ul>Salary Range: $85,000.00 to $150,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Full Stack Engineer - Web Engineering

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.This position reports to the Manager, Executive Consumer Relations within the Global Customer Research &amp; Solutions (GCRS) organization. The Global Customer Research Solutions Teams (GCRS) support a wide variety of processes and sensitive activities such as managing highly complex escalations on behalf of senior executives, researching and addressing consumer inquiries submitted through a variety of regulating agencies, handling callbacks tied to the Abusive Customer Cancellation Program and reviewing complaints to ensure compliance with legal, regulatory and complaint program requirements.Executive Analysts are responsible for the prompt and accurate response to Executive, Legal, and Regulatory Agency correspondence and hotline within an aggressive and strict timeframe. Executive Analysts are required to effectively research and resolve complex issues by leveraging relationships across multiple areas of the business. The areas of Card Member inquiries range from but are not limited to Marketing, Credit, Disputes and multiple product benefits within a wide range of American Express areas.Key Responsibilities:<ul><li>Prompt and accurate response to Executive level escalations</li><li>Effectively research and resolve complex Card Member issues by leveraging relationships across multiple areas of the business</li><li>Manage multiple relations across various executive offices</li><li>Researches consumer concerns through American Express applications and tools such as GSP, CLIC, etc.</li><li>Identify and Resolve systematic and procedural breakdowns within the customer journey</li><li>Package findings through executive case studies and visually via PowerPoint presentations</li><li>Present customer friction points to executives, multiple lines of business, and servicing partners</li><li>Proven track record adhering to compliance and regulatory requirements with an ability to identify business opportunities and drive positive outcomes for servicing, marketing and/or business unit functions</li><li>Strong relationship management and interpersonal skills – able to build a strong network across regions</li><li>Uses strong analytical skills to focus on issues/gaps in the customer journey, evaluate customer claims, generate creative solutions and evaluate risks</li><li>Embraces&nbsp;and actively demonstrates customer advocacy and brand advocacy</li><li>Foster an “ALL in CULTURE environment of “Customer First”, “Process Excellence” and “Growth Mindset” to improve the customer and employee experience</li></ul>Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Analyst Operations: Future Opportunities

Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.The role is both a challenge and an opportunity due to the variety of projects, project locations and the variety of stakeholders. The Candidate should indicate the following key requirements:<ul><li>The skills to anticipate regulatory and approval processes as well as critical path workflow to ensure positive project momentum. Also, a good to fully informed understanding of typical infrastructure systems.</li><li>Understanding Project Management Methodology focusing on risks to project delivery which includes identifying and forecasting project issues with the objective to mitigating risk.</li><li>Vendor Management: the ability to analyze and interpret service agreements and contracts with professional engineers.&nbsp; Understand conditions of leases with respect to construction, facilities design, and impact of economic and local contracting issues related to construction.</li><li>Skill in communicating project requirements, project status, and issues relating to project delivery.&nbsp; This would include soft skills such as verbal communications as well as hard skills associated with the ability to produce supporting documentation that is clear and concise. &nbsp;</li><li>Time Management:&nbsp; Various stakeholders and leadership are remotely located.&nbsp; The role would require communicating as necessary to coordinate remotely as well as across time zones.</li><li>The position provides the opportunity to assist in project development from “end to end”.&nbsp; As part of the team the Candidate will drive procedural processes and compliance controls and may be expected to act as the primary point of authority on governance and accountability for projects.&nbsp;</li></ul>The role may include the following:<ul><li>Project inception: Assist in procurement of the AE and construction teams to perform scope related to existing conditions assessments, programming, feasibility studies, and budgeting.&nbsp; Tracking and coordination of regulatory submissions, bidding, construction, and project closeout documents.&nbsp;&nbsp;</li><li>Project Documentation: Generating and maintaining the overall Project Plan developed in tandem with various stakeholders and the Program Director. &nbsp;Assist the Director to guide the projects through American Express’ internal compliance processes and meet with stakeholders on a continual basis to ensure project stakeholder understanding.</li><li>Process Optimization: Facilitating communications among and between various stakeholders by providing the necessary document framework to support alignment of Project status and delivery. Leading the projects through external stakeholders’ processes.</li><li>Vendor Management: Ensure the consultant partners deliver, are responsive, and comply with program, applicable guidelines, codes, and standards and meet established schedule, and budget targets. Helping manager vendors to think strategically.</li><li>Coordination with Procurement: Manage the RFP and competitive bid process with stakeholders (mainly the procurement team) and participate in selection of vendors and contract negotiation.</li><li>Process Management: enforce protocols to maintain consistency, compliance, and efficiency to ensure projects are completed in accordance with all audit and Amex requirements across various Country requirements. Governance: deliver on procedural processes and compliance controls required by Amex leadership and finance.</li></ul>Minimum Qualifications<ul><li><ul><li>Minimum of 3 years’ experience in Project Management. Project Management (PMP) certificate is a plus.</li><li>Minimum of 3 years’ experience with solid understanding of the service infrastructure is essential including understanding how results are driven in a fast-paced, complex operations environment.</li><li>Experienced in meeting tight timelines, effectively managing multiple priorities and displaying superior personal accountability, including resilience and commitment.</li><li>Ability to work out of hours as is required.</li><li>Strong communication skills – written and oral – shown via strong project proposals, updates for LT and stakeholders and ability to quickly tailor communications to various levels within the business.</li><li>Excellent relationship management skills with proven ability to influence and negotiate with colleagues and business partners, to deliver desired outcomes without direct authority.</li><li>Analytical ability, and the skill to leverage analysis to define strategies and define opportunity areas.</li><li>Strong time management, workload prioritization and project management skills.</li><li>Ability to collaborate, network and develop strong working relationships across the organization.&nbsp;</li></ul></li></ul>Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

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