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You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let’s lead the way together.How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.Business OverviewCredit and Fraud Risk (CFR) Organization within American Express helps drive profitable business growth by reducing the credit &amp; fraud risk and maintaining our customers’ confidence in the security of the products. It utilizes an array of tools and ever-evolving technology to detect and combat risk, minimize the disruption of good spending, and provide a world class customer experience. The Digital Risk Products &amp; Data Strategy (RPDS) team within CFR is the backbone of all risk decisions and help in building the digital software products for risk management across customer lifecycle i.e., Onboarding, Credit Underwriting, Authorizations, Collections across card &amp; non card business globally.As a part of this team, you’ll work with the industry’s best talent to create thoughtful and innovative risk products that advance our market share and the way we do business. If you are interested in building the innovative digital risk products, can translate our business needs into remarkable solutions and if this energizes you, you should consider career in Risk Products team.Job ResponsibilitiesThere are diverse set of roles within Digital Product job family, with varying responsibilities and skill requirements. We aim to develop next generation software products and solutions to solve risk management needs using latest tools and technologies. Collaborate with multiple risk strategy partners, technology teams and other product teams to build &amp; iterate on products that directly impact millions of customers and prospects.A brief description of the roles and skills is outlined below:Digital Product Management<ul><li>Create product vision and drive end-to-end product development including market research, competitive analysis, roadmap planning, prioritization, rationalization/globalization, feature &amp; user story development, product design and launch</li></ul>Digital Product Development<ul><li>Manage the implementation of risk products, drive global, reusable &amp; configurable design, prioritization, rule authoring, testing, integration, and product launch using low-code tools. This cluster includes a diverse set of roles, with varying technical requirements from Low-Code tools to Pro-Code programming skills</li></ul>Selected candidate will be allocated to one of these roles depending on the fitment, business needs and candidate's choice and experience.Qualifications and Skills Required: <ul><li>Ability to drive project deliverables to achieve business results</li><li>Ability to work effectively in a team environment</li><li>Strong communication &amp; interpersonal skills</li><li>Ability to learn quickly and work independently with sophisticated, unstructured initiatives</li><li>Customer-centered design approach and experience developing software products or services in partnership with different business partners globally</li><li>Experience in prototyping, iterative development, Scaled Agile Framework, and principles is a plus</li><li>Knowledge of SQL, SAS, Java, Hive, Yellow Brick, or Python is a plus</li><li>Knowledge of MS Office – PowerPoint, Excel</li><li>Bachelors in a relevant field. Master’s is a plus</li><li>1-2 years of experience in product development or management, or a related field for Associate position; 3-4 years of experience in product development or management, or a related field required for Sr. Associate position</li></ul>Salary Range: $60,000.00 to $110,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

American Express

Associate/Senior Associate-Digital Product Management

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let’s lead the way together.How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.Business OverviewCredit and Fraud Risk (CFR) Organization within American Express helps drive profitable business growth by reducing the credit &amp; fraud risk and maintaining our customers’ confidence in the security of the Digital Products. It utilizes an array of tools and ever-evolving technology to detect and combat risk, minimize the disruption of good spending, and provide a world class customer experience. The Digital Risk Products &amp; Data Strategy (RPDS) team within CFR is the backbone of all risk decisions and help in building the digital software Digital Products for risk management across customer lifecycle i.e., Onboarding, Credit Underwriting, Authorizations, Collections across card &amp; non card business globally.As a part of this team, you’ll work with the industry’s best talent to create thoughtful and innovative risk Digital Products that advance our market share and the way we do business. If you are interested in building the innovative digital risk Digital Products, can translate our business needs into remarkable solutions and if this energizes you, you should consider career in Digital Risk Products team.Job ResponsibilitiesThere are diverse set of roles within Digital Product job family, with varying responsibilities and skill requirements. We aim to develop next generation software Digital Products and solutions to solve risk management needs using latest tools and technologies. Collaborate with multiple risk strategy partners, technology teams and other Digital Product teams to build &amp; iterate on Digital Products that directly impact millions of customers and prospects.A brief description of the roles and skills is outlined below:Digital Product Management<ul><li>Create Digital Product vision and drive end-to-end Digital Product development including market research, competitive analysis, roadmap planning, prioritization, rationalization/globalization, feature &amp; user story development, Digital Product design and launch</li></ul>Digital Product Solutions Design<ul><li>Manage the implementation of risk Digital Products, drive global, reusable &amp; configurable design, prioritization, rule authoring, testing, integration, and Digital Product launch using low-code tools. This cluster includes a diverse set of roles, with varying technical requirements from Low-Code tools to Pro-Code programming skills</li></ul>Selected candidate will be allocated to one of these roles depending on the fitment, business needs and candidate's choice and experience.Qualifications and Skills Required: <ul><li>Ability to drive project deliverables to achieve business results</li><li>Ability to build positive relationships, operate effectively within large cross-functional teams, and influence business partners to drive ground-breaking change</li><li>Strong communication &amp; interpersonal skills </li><li>Ability to learn quickly and work independently with sophisticated, unstructured initiatives</li><li>Customer-centered design approach and experience developing software Digital Products or services in partnership with different business partners globally</li><li>Experience in prototyping, iterative development, Scaled Agile Framework, and handling a backlog of initiatives optimally </li><li>Knowledge of SQL, SAS, Java, Hive, Yellow Brick, or Python is a plus</li><li>Knowledge of MS Office – PowerPoint, Excel</li><li>Bachelor's degree in mathematics, statistics, engineering, computer science, econometrics, or equivalent field of study</li><li>Advanced degree in mathematics, statistics, engineering, computer science, econometrics, or another equivalent field of study preferred</li><li>3-5 years’ experience in an agile Digital Product Development/Owner role. 5+ years of experience in Digital Product Development /Owner required for Senior Manager role</li></ul>Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Manager/Senior Manager-Digital Product Management

<h4>You Lead the Way. We’ve Got Your Back.</h4>With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.About the Internal Audit Group at American ExpressOur Internal Audit Group is a worldwide function with 300+ team members and offices across nine countries within American Express. Our mission is to protect and enhance organizational value by providing independent, objective, risk-based assurance, advisory services and to influence the way the company manages risk.We are committed to growing our audit staff significantly as we continue to expand and enhance the Internal Audit Group. Our assurance and risk professionals have diverse backgrounds including internal controls, consumer compliance, technology, operational risk, financial accounting, data analytics, and banking operations. Our audit teams align to key risk areas and business units to ensure IAG can provide comprehensive and risk-based audit coverage. In addition, IAG has a Professional Practices group responsible for managing audit operations, quality, and standards; regulatory relations; reporting; training and professional development; and key internal capabilities and technologies.About the Role:The Quality Assurance team within IAG is responsible for providing reasonable assurance that internal audit activities are performed in accordance with relevant policies, industry and regulatory standards, and are of the highest quality. The QA team partners with audit teams and strives to provide effective challenge to cultivate an environment of continuous improvement.Join Team Amex and let's lead the way together.How will you make an impact in this role?<ul><li>&nbsp; &nbsp; Participate as a key team member or support team members on Quality Assurance (QA) tasks and projects, as well as perform QA reviews</li><li>&nbsp; &nbsp; Perform activities supporting Internal Audit and Quality Assurance’s strategic initiatives</li><li>&nbsp; &nbsp; Continuously improve QA reviews and evolve QA practice to align with overall Internal Audit department policies, industry standards, and best practices</li><li>&nbsp; &nbsp; Influence audit teams and advise leadership on Quality Assurance and Improvement points</li><li>&nbsp; &nbsp; Assist in maintaining and performing quality checks of Quality Assurance data</li><li>&nbsp; &nbsp; Produce periodic Quality Assurance reporting for use internally and upon request of outside parties such as regulators</li><li>&nbsp; &nbsp; Maintain Internal Audit competency through ongoing professional development and participate in training delivery and content management</li></ul><h4>Minimum Qualifications</h4><ul><li>2+ years of experience in Assurance, Internal Audit, or Financial Services</li><li>BA or BS degree in Accounting, Finance, Business, Information Systems, or equivalent degree</li><li>Knowledge and experience in the application of control theory and professional auditing practices including the audit lifecycle, and exhibit the skills for working with data analytics.</li><li>Ability to break-down a complex problem into components, solve them using data analysis, process knowledge and risk/control knowledge, and communicate data analysis, issues and control recommendations with transparency and professionalism</li><li>Strong client-facing and internal communication skills across all mediums and at various organizational levels</li><li>Project management and collaboration skills, including the ability to support concurrent activities across multiple teams, goals, and/or competing priorities</li><li>Effectively works independently and within a team construct in a fast-paced environment to achieve team objectives</li><li>Ability to employ strong analytical and creative thinking skills with a focus on quality</li><li>Proficient in Microsoft Office applications including Excel, Word, PowerPoint, and Visio</li></ul><h4>Preferred Qualifications</h4><ul><li>Advanced degree in Accounting, or related field </li><li>Financial services industry experience, especially retail banking, and an understanding of related products, services, features, economics, and key regulations</li><li>Working toward a Professional Certification (CIA, CISA, CPA, or equivalent)</li></ul>Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Senior Auditor - Quality Assurance

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our&nbsp;company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.Business Unit / Role Specific InfoAt American Express, we maximize the latest in data science, analytics techniques and visualization tools to drive out business forward through smart predictions actionable insights. We are passionate about solving business problems through data and technology and this internship will allow candidates to work closely with a of high-performing colleagues responsible for developing and implementing in-depth data analytics. Many of these outputs are foundationally important to better understand our business and to drive effective strategies.We expressly empower colleagues to harness the power of our data unlock potential through Data, Technology &amp; innovation. Finance data scientists have highly visible roles with frequent exposure to teams across the Enterprise, including business partners, Risk, and others. Given the broad remit of our teams, an ideal candidate will bring a unique balance of strong analytical and communication skills.Candidates will be asked to help define new methods of prediction that are aligned with them with our business strategy.How will you make an impact in this role?:<ul><li>Innovate and develop new, more sophisticated ways to track, analyze, and forecast customer behaviors and trends to inform both near- and longer-term business strategies</li><li>Develop and / or enhance machine learning modelling techniques to forecast spend, lend and other metrics which sit within the team’s purview</li><li>Develop techniques and tools to influence American Express’s decisions on credit, fraud, and recessionary preparedness</li><li>Support balance sheet management by focusing on efficient asset-liability management, liquidity risk management along with capital adequacy</li><li>Play the role of strategic advisors as the guide on spend trends, converging data [e.g., multivariate analyses] to parse weak signals and get ahead of inflection points</li></ul>This position will be based in New York CityMinimum Qualifications:<ul><li>Currently enrolled in a full-time graduate degree program in Applied Mathematics, Computer Science, Data Science Engineering, Quantitative Finance, or Statistics</li><li>A graduation date between&nbsp;December 2025 and June 2026</li></ul>Preferred Qualifications:<ul><li>Hands-on experience dealing with large quantities of complex data and ability to derive actionable insights from those data</li><li>Proficiency in SQL and Python or PySpark</li><li>Machine learning development and experience in application of advanced predictive analytics</li><li>Experience with Power BI, Tableau or other visualization tools</li><li>Proven experience communicating technical concepts to non-technical audiences, bridging the gap between academic outputs and real-world applications</li><li>Highly levels of motivation and intellectual curiosity combined with excitement to work on ‘whitespace’ projects</li><li>Intuition for striking the right balance between speed and accuracy</li><li>Ability to break down / implement complex ideas and create structured output from data in an explainable way</li><li>Strong analytical, organizational, and problem-solving skills with distinguished attention to detail</li></ul>Our team will review completed applications on a rolling basis. We appreciate your patience while we consider your application and will be in contact with youSalary Range: $38.45 to $87.00 hourly + sign-on bonusThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws,&nbsp; American Express may provide visa sponsorship for certain positions.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries</li><li>Flexible work arrangements and schedules with hybrid and virtual options with Amex Flex</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)</li><li>Free and confidential counselling support through our Healthy Minds program</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our&nbsp;Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees -&nbsp;Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window: <a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Campus Graduate - 2025 Data Science Finance Summer Internship New York, NY

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives.Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems.American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source.And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development.Find your place in technology on #TeamAmex.The Chief Technology Officer Organization’s vision is to raise the bar for technical excellence, talent, strategy, and standards across Technology. It also seeks to cultivate and foster technical innovation, as well as elevate and amplify the technical heartbeat of the organization.We are on a journey to develop an enterprise-scale, federated GraphQL service that will power all of our customer experiences. Whether the customer is online using our award-winning web and mobile applications, on the phone with our legendary Customer Care Professionals, or reaching us through Alexa, our GraphQL service will provide all the data and functionality needed at the point of customer contact. Fast, secure, real-time, and seamlessly integrated. We don't box our engineers in. You will have an opportunity to work on every facet of our GraphQL service including: · Building federated GraphQL servers and gateways on cloud · Domain discovery and GraphQL API design · Integrating with data services to move data quickly, reliably and securely · Building shared tools, frameworks and libraries to make it easy to build and use our service The right candidates will be strong problem solvers, who are willing to take risks, to experiment, and to adapt quickly. So if that sounds like you, and you're interested in a career where you can make an impact on an audience of millions, look no further. Technical skills: · Kotlin or Java (you'll have an opportunity to learn new languages in the role, for example Javascript) · Spring Boot and Webflux desirable, but not essential · API Design, Domain-Driven Design principles and data architecture · Exposure to GraphQL desirable, but not essential · Exposure to CI/CD practices · Exposure to Agile practices (Scrum/Kanban)Responsibilities:<ul><li>Work closely with product managers and product owners</li><li>Work closely with a team of engineers to design, build, test and deploy code</li><li>Contribute towards the continuous improvement of the platform and team practices</li><li>Communicate effectively with tech, operations and business colleagues</li></ul>Preferred Qualifications:<ul><li>BS in computer science or computer engineering</li><li>Software engineering experience</li><li>Experience with Java vs. 8 or higher programming</li><li>Experience with UI technologies like, ReactJS,&nbsp; HTML, CSS</li><li>Experience with SQL or NOSQL databases</li><li>Experience working in agile methodology</li><li>Experience with GitHub / Git</li><li>Experience working with Springboot and Spring Cloud</li></ul>Salary Range: $85,000.00 to $150,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.

Data Engineer I

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let’s lead the way together.How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.The Operational Risk Management (ORM) team facilitates and monitors the implementation of effective operational risk management programs throughout the organization, and oversees risk ownership throughout business units, products, and processes.The objective of the Operational Risk Management (ORM) Testing, Monitoring, Aggregation and Reporting&nbsp;team is to support organizational resilience through performance of independent testing and monitoring; and establish clear guidelines through standards for reporting and risk assessments; and provide a holistic view of Operational Risk Management (ORM) through aggregated reporting.Operational Risk Management is looking for a Manager of Testing, Monitoring, Aggregation and Reporting to manage a diverse team of high-performing professionals focused on ensuring effective operational risk management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies. The Manager, Operational Risk Management (ORM), Monitoring, Aggregation &amp; Reporting will:<ul><li>Define and enhance processes for identifying and assessing risks (i.e., PRSA), and manage independent 2LoD testing of ORs, incl. integration of methodologies and test plans to address interconnected risks</li><li>Coordinate a holistic, de-duplicated independent risk assessment process</li><li>Identify BU risks in E2E, horizontal processes given location within the organization to look holistically across BUs and functional areas</li><li>Input into the risk based annual plan for testing</li><li>Proactively identify areas of concern or risk for targeted intervention</li><li>Oversee testing processes (incl. PRSA) in coordination with First Line of Defense (1LoD) and Third Line of Defense (3LoD)</li><li>Monitor Key Risk Indicators (KRIs) and other related metrics, and provide frequent reporting which include an overall view of risks and trends (e.g., holistic insight reporting)</li><li>Manage cross-functional Communities of Practice (CoPs) to share best practice techniques and pioneer new methodologies</li></ul>Required Qualifications<ul><li>4+ Years experience in operational risk management (e.g., within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities </li><li>Excellent project management, communication, and interpersonal skills </li><li>Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards </li><li>Robust analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively</li></ul>Preferred<ul><li>Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous </li><li>Experience in at least one of the following:&nbsp; </li></ul>oTranslating operational risk strategy and appetite into execution guidelines&nbsp;oReview the tracking and identifying of issues with Key Risk Indicator (KRI) limits and risk appetite to ensure operational risks are managed within agreed thresholds&nbsp;oOversee the implementation of the operational risk governance frameworks&nbsp;&nbsp;oCommunicating and ensuring understanding and adherence to operational risk procedures and standards&nbsp;&nbsp;oManage the operational risk exam management processes&nbsp;<ul><li>Experience in financial services industry</li></ul>Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Senior Manager-Operational Risk Management, Risk Identification & Testing CoP

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.The Account Protection Specialist is responsible for utilizing fraud management techniques/tools while reviewing existing Consumer and/or Business accounts to identify possible fraudulent activity and minimize the potential loss to American Express by gathering and analyzing pertinent data to determine the appropriate course of action. The Account Protection Specialist will be responsible for handling inbound/outbound calls on accounts while maintaining a professional working relationship between American Express, the customer and external banks. Additional responsibilities include: identifying fraud trends and developing continuous process improvements.&nbsp;Minimum Qualifications<ul><li>Experience working with online&nbsp;deposit fraud</li><li>Excellent Customer First Focus = Easy, Recognize, Solve</li><li>Ability to conduct a meticulous analysis of each instance of potentially unusual financial activity, using both internal and external databases</li><li>Should have the ability to digest and synthesize large amounts of information, financial and otherwise from numerous sources</li><li>Ability to effectively communicate American Express concerns while ensuring customers that they are valued</li><li>Strong computer literacy with a solid working knowledge of current internet technology, the ability to research information for business related purposes and proficiency with Microsoft Office products</li><li>Must possess intuitive and deductive reasoning skills and be comfortable making decisions and recommendations in unclear circumstances</li><li>Manage multiple tasks effectively while progressing through work concurrently</li><li>Resilient with the desire to continually improve personal performance, customer satisfaction and business brand</li><li>Demonstrated patience and ability to solve customer concerns</li><li>Ability to navigate in multiple computer systems while interacting with the customer simultaneously</li><li>Must be able to effectively listen to the customer, make a connection, acknowledge and empathize when appropriate</li><li>Must have strong time management skills and the ability to work under pressure and with limited supervision</li><li>Ability to use good, sound judgment in decision making</li><li>Ability to effectively manage change and remain calm in stressful situations</li><li>Self-Motivated and committed to drive results with professional business maturity</li><li>Must have excellent written and verbal communication skills</li></ul>Department Hours are Monday through Friday 6:55am to 7:30pm MST and Saturday 7:55am to 4:25pm MST.The ideal candidate must live in the Phoenix, AZ metropolitan area and able to work a hybrid schedule. (3 days a week in office/ 2 days remote)Salary Range: $20.00 to $24.05 hourly + bonus + benefitsThe above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.&nbsp;Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Business Blueprint & Banking - Account Protection Specialist (Phoenix, AZ Hybrid)

Program Manager, Strategic Planning &amp; Program Management (Tech Strategy)Working With UsYou Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities, and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives.Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems.American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source.And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development.Find your place in technology on #TeamAmex. Amex FlexWe back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our company-wide working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.This is a hybrid role; Hybrid colleagues work a mix of in-office and virtual days, coming into the office 3+ days per week on average. Leaders and colleagues will plan common days for in-person connection, collaboration, and events.The RoleDo you love bringing strategic vision to life? Are you excited about driving large-scale transformation? We are seeking a Program Manager to join the Tech Strategy &amp; Business Development (TSBD) team within the American Express Technology organization. The TSBD team works on projects in areas such as internal strategy consulting, platform strategy, and mergers &amp; acquisition advisory. This program manager role will work on strategic planning and program management for Amex Technology’s multi-year Tech Strategy and for select high-priority strategic initiatives. This role is an exciting opportunity to contribute to the successful delivery of the Tech Strategy and to shape and influence the execution of Amex Technology strategic initiatives. What You’ll DoThe program manager in this strategic planning and program management role will define and support the multi-year Tech Strategy roadmap, manage regular Tech Strategy processes, and ensure successful delivery of the overall Tech Strategy. Additionally, the program manager will be instrumental in high-priority initiative execution by acting as a thought partner for strategic planning, establishing effective program structures to position initiatives for long-term success, and managing early-stage implementation efforts. Specifically, this program manager will:·Develop and manage the multi-year Tech Strategy roadmap, ensuring progress is made towards achieving strategic goals·Monitor and evaluate the Tech Strategy’s performance through regular metric tracking and initiative status reporting, analyzing progress and synthesizing key strategic insights fit for executive-level audience·Drive the ongoing evolution of the Tech Strategy by overseeing the annual refresh process and other roadmap activities·Support strategy development process for Tech Strategy pillars, proposing recommendations, highlighting areas of opportunity, and providing frameworks·Prepare updates for Steering Committee meetings with the Technology Leadership Team (TLT) and communicate with senior leads of cross-functional teams to ensure teams are aligned on SteerCo deliverables and working towards timely completion·Create and maintain Tech Strategy artifacts and templates and build out a centralized document repository for all materials and key information·Create comms plan for Tech Strategy socialization and prepare executive materials for various forums such as Town Halls, leadership meetings, etc. ·Challenge the status quo and solve problems creatively using your toolbox of techniques such as Design Thinking, scenario modeling, use case development, journey mapping, business capability modeling, etc.·Influence others, often without direct authority, persuading with compelling data, facts, and conclusions·Collaborate effectively and build key relationships with cross-functional Technology teams as well as enterprise counterparts on business and product teams·Support execution of strategic initiatives, including creating program roadmap, identifying ideal state and the strategic plan to achieve it, coordinate overall program management ensuring communication and change management best practices are implemented throughoutQualifications·5+ years of experience in project/program management working on high-priority, large scale strategic initiatives in the digital space·3+ years relevant experience in management consulting/internal consulting delivering projects within Technology disciplines such as Digital Transformation, Emerging/Future Tech, etc. is a plus·Demonstrated track record of independently driving end-to-end results across priorities in a fast-paced and dynamic environment and executing flawlessly·Proficient in developing high-quality presentations and communication materials for an executive audience is a must with a strong attention to detail ·Outstanding organizational skills with ability to manage multiple workstreams simultaneously·High intellectual curiosity, ability to solve complex problems, strategic thinking mindset, and innovative thought leadership·Solid business acumen and problem-solving skills with high capacity for strategic/end-to-end planning and the ability to strategically identify implications and recommendations·Interpersonal and influencing skills with the ability to build stakeholder relationships and work with cross-functional partners at all levels with strong executive presence ·Strong written and verbal communication skills with the ability to clearly communicate messages to a variety of audiences across functions and levels·A self-starter with an ability to navigate ambiguity, form solutions out of white space, and easily adapt to a constantly evolving environment while continuing to make progress towards goals ·Experience designing governance structures, effective operating models, and new processes for programs and strategic initiatives ·Experience working with C-suite/executive-level leadership ·Extensive expertise in Sharepoint, Confluence, and Microsoft suite, in particular PowerPoint·Loves working in an entrepreneurial culture that is lean, fast paced, and dynamic·Familiarity with agile delivery methodologies and working knowledge of product development life cycle and agile delivery methodologies·Prior exposure to FinTech and emerging tech landscape in payment/banking industry·Bachelor’s DegreeSalary Range: $110,000.00 to $190,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Senior Manager, Strategic Planning and Technology Strategy

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our&nbsp;company values&nbsp;and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.Job Description:The role of the Member Service Professional (MSP) will be to deliver superior service to Card Members visiting the American Express Centurion Lounge, located in the&nbsp;Denver Airport. MSPs will be the face of American Express to our customers, acting as ambassadors of the brand. Working as a cohesive team, they will have the ability to excite our customers and deliver on the brand promise. A successful MSP within the Centurion Lounge will have a passion for delivering extraordinary service to our best Card Members, in a customer facing environment. Our MSPs are highly skilled and motivated, providing travel, card, concierge and lifestyle services to American Express Card Members. Acting as a consultant, our MSPs will tailor our products and services to assist Card Members with their immediate needs and deepening their relationship with American Express.It is our mission to become essential to our Card Members by providing differentiated products and services. It is our duty to make Membership come to life every day. MSPs do this by:<ul><li>Welcoming and providing access to our Card Members upon arrival at reception</li><li>Being accountable and taking ownership of the customer’s experience from beginning to end</li><li>Creating innovative ways to resolve customers’ issues or concerns to win their brand loyalty; ultimately making loyal enthusiast out of the customer</li><li>Employing the Customer First philosophy in meeting customers’ needs and expectations</li><li>Providing concierge and lifestyle recommendation</li><li>Providing travel consultation and minimal reservation assistance</li><li>Accommodating needs of our Card Members, by partnering with our food and beverage lounge partners</li></ul>Lounge Hours of operation are from 5:00am – 10:00pm Mon - Sun. Hours are subject to change due to business need.Qualifications:A successful candidate will possess the following qualifications:<ul><li>Minimum of 1-year recent experience servicing premium customers preferred</li><li>Airline, lounge or travel industry experience preferred, including reservation experience</li><li>Passion for servicing customers with proactive solutions</li><li>Exceptional communication skills, delighting the customer with every single interaction.</li><li>The ability to listen to the customer’s needs, in turn offering confident recommendations, resulting in high satisfaction from the customer with the service they received</li><li>Must exhibit the utmost professionalism and maintain a positive attitude in all interactions.</li><li>The ability to rely and collaborate with your colleagues is essential, as the lounge is a very active, fast-paced, team environment.</li><li>Ability to make decisions quickly and effectively, when unanticipated situations may arise, putting the Card Members’ experience at the forefront of everything you do</li><li>Must be resourceful and capable of using the Internet effectively while providing assistance in a face to face customer environment</li><li>Ability to utilize and switch from multiple technology platforms with ease</li><li>Adapt to an ever changing environment and being resilient</li><li>Ability to work flexible shifts including nights, weekends, and holidays is essential</li><li>Light to moderate lifting may be required for certain job tasks</li></ul>Salary Range: $20.00 to $22.12 hourly + bonus + benefitsThe above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>Support for financial-well-being and retirement&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>Generous paid parental leave policies (depending on your location)&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>American Express is committed to providing an inclusive and accessible work environment in which all people who apply for positions or who work for or on behalf of Amex are treated with dignity and respect and are provided with equal treatment with respect to employment, regardless of that person's age, sex, sexual orientation, gender identity, gender expression, race, colour, ancestry, ethnic or national origin, citizenship, religion or creed, marital status, family status, pregnancy, disability, record of offences, social condition or origin, political beliefs, association or activity or other factors prohibited under applicable Human Rights legislation (the “Prohibited Grounds”). &nbsp; If you have a disability and need accommodation, please speak with the Recruiter for more information.Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.

Customer Experience Concierge, Centurion Lounge - Denver

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our things we value and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives. Here, you can work alongside versatile engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. Amex offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skills current and relevant, we give you dedicated time to invest in your professional development. Find your place in technology on #TeamAmex<h4>About American Express Cloud Engineering: </h4>Cloud Engineering provides a comprehensive platform that enables business critical applications to have Faster Time-to-Market for American Express. Cloud Engineering offers dynamic rapid code-to-development models and services such as Platform-as-a-Service, Infrastructure-as-a-Service, DB-as-a-Service, Analytics-as-a-Service, Messaging-as-a-Service, CICD Pipelines, etc. for application developers in a hybrid cloud environment. American Express is building an exciting Hybrid Cloud platform and is in search of innovative and critical thinking engineers to build our Hybrid Cloud Platform environment. This position will report into the xPaaS Services Cloud Engineering team within the Cloud Engineering organization. In this Engineer role, you will be part of a versatile team responsible for building&nbsp;scalable, secure, and highly available Cloud based Services such as Redis, Elastic and GridGain on Private and Public cloud providers.How will you make an impact in this role?<ul><li>With your core understanding of Linux, clustering and networking, you will have an emphasis on ensuring all services are highly available and scalable, using both Open Sourced and vendor provided products.</li><li>Become a domain expert in two or more of the following: Redis, Elastic or GridGain and their public cloud service equivalents</li><li>Gain a solid understanding of Cloud Principles and container-based platforms like Docker, Kubernetes, and Redhat OpenShift to support our customer’s use of Cloud Services</li><li>Develop Terraform programming scripts for automating installation and configuration of various managed services offering resources &amp; its components in public and private cloud environments</li><li>Integrate Observability tools like Splunk, Prometheus and ELK.</li><li>Build scripts using Linux scripting, Python and configuration languages like YAML/JSON</li><li>Combine your expertise and detailed and rational root cause analysis skills to find opportunities to build things faster and better</li><li>Provide engineering advanced support as needed to back up our operational support teams including resolving performance issues with virtualization and containerized environments</li></ul>Are you up for the challenge?<ul><li>Overall 5+ years of Technology relevant experience with 2-3 Years of relevant engineering experience</li><li>Demonstrated professional expertise in a large Fortune 100 company running an IT Production Operation at scale including Infrastructure (Servers, Network, Storage, Security) and deployment of highly available Applications (Distributed, Middleware, Databases across all tiers)</li><li>Experience working within an Agile led team for rapid and continuous development of work products</li><li>A knowledge of integration with public cloud managed services in AWS/GCP/Azure</li><li>Strong experience in Linux functionalities/features and system administration</li><li>Demonstrated working knowledge of high availability and Disaster Recovery implementations</li><li>Strong knowledge of virtualization management in VMware</li><li>Bachelor's degree in Computer Science, Computer Engineering or equivalent work experience</li><li>Strong Passion for learning new technologies, particularly in the cloud computing infrastructure area</li></ul><h4>Desirable experience</h4><ul><li>Private or Public Cloud management and administration</li><li>Validated diagnostic and service restoration skills.</li><li>Excellent interpersonal and customer service skills</li><li>Strong English communication skills with the ability to work with customers in critical outage situations.</li><li>Good written and verbal communication and presentation skills</li></ul>American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law. Salary Range: $110,000.00 to $190,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

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