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You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our&nbsp;company values&nbsp;and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.As part of our diverse tech team, you can architect, code and ship software that makes us&nbsp;an essential part of our customers’ digital lives. Here, you can work alongside talented&nbsp;engineers in an open, supportive, inclusive environment where your voice is valued, and&nbsp;you make your own decisions on what tech to use to solve challenging problems. Amex&nbsp;offers a range of opportunities to work with the latest technologies and encourages you&nbsp;to back the broader engineering community through open source. And because we&nbsp;understand the importance of keeping your skills fresh and relevant, we give you&nbsp;dedicated time to invest in your professional development. Find your place in technology&nbsp;on #TeamAmexThe U.S. Consumer Services and Enterprise Digital &amp; Data Technology Team brings together foundational strategic technology capabilities in digital experience engineering (Mobile and Web), AI/ML, marketing technology, enterprise communications, travel and lifestyle, and automation, grounded in our data technology model that prioritizes data governance. It employs a ground-breaking focus with development responsibilities for customer-facing capabilities that deepen and expand digital engagement, as well as core technical capabilities that cut across business lines and customer segments.Key Responsibilities Facilitate and Leads the Team Execution• Drives team/release level processes demonstrating servant leadershipcoupled with domain knowledge and sufficient technical savvy.• Facilitates Sprint planning meetings and other Scrum ceremonies withdelivery team where appropriate.• Leads feature and capacity planning, provides input to address economic,budgetary, or capacity resourcing issues as appropriate• Encourage thoughtful user stories that include acceptance criteria, teststrategy and user acceptance test cases• Support product owners by ensuring prioritization of team backlog, includingbacklog refinement and readiness.• Ensures dependency alignment across teams, utilize metrics to providevisibility and track gaps, risks, dependencies and user story execution.• Execute the Program Increment (PI) objectives (or other planningequivalents) to support the strategy, vision and road map• Ensure value is achieved by the team on behalf of end users.• Collaborates with other members of PDE to coordinate cross-teamdependencies and other teams within the organization.• Create data-driven insights into the delivery and execution of the team usingrelevant team level metrics.• Drive progress and execution against objectives, raises impediments, handlesrisks, dependencies, and resourcing needs.• Leads internal and external communication to improve transparency andcollaboration• Support and encourage innovation through continuous exploration.• Coach team to drive Agile team objectives, practices and mindsets.Leadership and Coaching• Promote, empower, and practice servant-leadership• Mentor and guide team members to success; identify strengths and areas forgrowth in direct reports and guides them to grow in their careers while beingmore productive on the team• Nurture an environment of continuous improvement through mentoring,feedback, and metrics• Working with Director to hire top talent for the team• Coach leaders and teams in Lean-Agile practices and mindsets.• Live the Agile and SAFe Values and Principles.• Encourage diversity of thought and demonstrate an open mindset.• Foster a culture of trust and leadership in others.• Champion a learning culture to drive continuous improvements andstandardization.• Respectfully and purposefully challenge the status quo.• Inspires collaboration and quality practices between system architects, Agileteams, and product teams.• Promotes compliance with SDLC standards across the team.• Ensures data integrity for the team within the Agile Management tools.• Influence without authority through effective change and leadershipmanagement.Scope ofImpact/Influence• Works in partnership with Product Owners and the core and extended teamto build and prioritize the product backlog.• Responsible for tracking iteration progress, actively adding to designdiscussions, issue resolution, and removing obstacles to ensuresprint/iteration commitments are met.• Coaches teams to embrace the Technology SDLC process, Agile values,principles and practices, and actively inspire teams to reflect and improvetheir delivery capacity.Education &amp; Experience• Bachelor’s Degree in computer science, computer engineering, or othertechnical discipline, or equivalent work experience required; advanced degreepreferred.• 3+ years of technical delivery experience with a demonstrated track record ofgrowing responsibility.• Experience facilitating Agile, Scrum, or other rapid application developmentteams to deliver technology solutions on time, on budget, and to spec.• Experience with design and coding across one or more platforms andlanguages a plus.• Agile Certification or Certified Scrum Master a plus.High-performingBehaviors• Ability to influence without authority and gain alignment.• Ability to facilitate focused discussions to gain consensus.• Ability to steer and deliver communications to all levels of leadership.• Ability to drive continuous improvement of the delivery team.• Builds high trust and creditability within the team through deepdomain knowledge of the business and underlying technology.• Drives the DevOps, CI/CD (Continuous Integration /Continuous Deployment)mindset and practices within the team.Knowledge/Skills • Strong servant-leadership skills.• Shown ability to deliver complex software features iteratively and reliably.• Deep understanding of SAFe or iterative development processes, includingquality and testing best practices.• Possess a high degree of technical savvy, with a keen ability to learn newtechnology quickly and easily.Technology CoreCompetencies• Adaptive Communication• Agile Practices• Industry and Company Knowledge• Organizational Change Management• Technical Acumen• Technology Industry TrendsSalary Range: $110,000.00 to $190,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

American Express

Senior Portfolio Manager- Agile, SDLC - The Acquisition Experience Team

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives.&nbsp;&nbsp;Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems.&nbsp;&nbsp;American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source.&nbsp;&nbsp;And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest your professional development.&nbsp;&nbsp;Find your place in technology on #TeamAmexThe U.S. Consumer Services and Enterprise Digital &amp; Data Technology Team brings together foundational strategic technology capabilities in digital experience engineering (Mobile and Web), AI/ML, marketing technology, enterprise communications, travel and lifestyle, and automation, grounded in our data technology model that prioritizes data governance. It employs a ground-breaking focus with development responsibilities for customer-facing capabilities that deepen and expand digital engagement, as well as core technical capabilities that cut across business lines and customer segments.We are seeking a Senior Engineer to be part of a dynamic high-performing entrepreneurial team focused on delivering the next generation Marketing Tech capabilities.Marketing Technology teams work on creating end-to-end solutions that power American Express customer marketing campaigns. In this role you will have opportunities to influence, drive and deliver architecture to enable efficient and flexible campaign management process in collaboration with business, product and technology partners across the organization.&nbsp; Ideal candidate for this role is someone who is passionate about&nbsp;good design&nbsp;and great code, who can find elegant solutions to hard technical and functional challenges and can work well within and across teams.&nbsp;Key Responsibilities<ul><li>Serve as a senior member of an agile team that drives user feature analysis, solution architecture and development</li><li>Prepare technical design documentation and influence/obtain buy in from team, architects and other stakeholders</li><li>Design, develop and deliver elegant, flexible end-to-end software solutions</li><li>Lead design and code reviews</li><li>Drive iterative improvement of tools, automation and practices used by team</li><li>Ensure stability, availability and responsiveness of a suite of critical production applications owned by the team.&nbsp;</li><li>Ensure adherence to security and control standards</li><li>Scale team’s impact by guiding and mentoring team members</li><li>Foster the spirit of collaboration and enterprise thinking across the organization&nbsp;</li><li>Stay abreast of industry best practices and emerging trends, evaluate and adopt new technologies, provide thought leadership, drive innovation</li></ul>Qualifications<ul><li>Bachelor's Degree in Computer Science or related discipline with minimum 4+ years of overall software design and development experience.</li><li>Demonstrated experience in Agile development, application design, software development, and testing.</li><li>Experience with Java, J2EE, Spring, Spring boot frameworks and Web services</li><li>Experience implementing REST or GraphQL services and API's, knowledge of microservices architecture design patterns</li><li>Proficiency developing web front ends with React.js , Node.js, Java Script&nbsp;</li><li>Knowledge of TypeScript, HTML, CSS, Json, XML</li><li>Knowledge of SQL and experience with relational databases like PostgreSQL</li><li>Experience in designing and developing messaging solutions using Kafka and messaging queues.</li><li>Knowledge of Unix, various Shell Scripting tools</li><li>Experience with test driven development, unit testing, and testing automation tools</li><li>Familiarity with continuous integration/deployment (Jenkins, Maven, XLR ..etc.).</li><li>Familiarity with code versioning tools (GIT)</li></ul>Salary Range: $85,000.00 to $150,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws,&nbsp;American Express may provide visa sponsorship for certain positions.

Engineer

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.Resy is the American Express global dining platform. Our mission is to power the world’s best restaurants, using technology to imagine the future of hospitality. We serve 16,000 restaurants globally.Our customers discover the amazing world of restaurants thanks to our content-rich website and innovative mobile app. Our diners are insiders, and we love having them at the table.We’re hiring, too. Interested in joining our team of restaurant-obsessed explorers? Right this way. ABOUT THE ROLE&nbsp;:&nbsp;Resy is looking to add a Restaurant Success Manager to the Restaurant Success team. The primary function of the&nbsp;RSM&nbsp;role is to&nbsp;empower and&nbsp;advise&nbsp;the high-touch segment of our restaurant base. The goal is&nbsp;to drive tangible business outcomes&nbsp;using&nbsp;our table management platform.&nbsp;Having a deep knowledge and understanding of the restaurant and hospitality industry is a critical skill for this position.&nbsp;The&nbsp;RSM&nbsp;book of business is focused on 1:1&nbsp;relationships&nbsp;with high-value customers in priority markets. Fostering relationships with&nbsp;key restaurant partners in these cities is critical to the growth and success of the market.&nbsp;RSMs will take a proactive outreach approach to strengthen these relationships, drive product adoption &amp; engagement, advocacy, and become a trusted advisor.&nbsp;RSMs&nbsp;leverage&nbsp;data insights to nurture advocacy and produce thought leadership in guiding&nbsp;the strategy &amp; tactics paramount to the restaurant's success. The&nbsp;RSM works&nbsp;closely with stakeholders across the organization to drive value for our restaurant partners and for the business. This role requires collaboration with Restaurant Support, Restaurant Implementation, Sales, Product &amp; Engineering, Data, Global Dining Access, and the Restaurant Accounts&nbsp;teams.This&nbsp;posting&nbsp;is a&nbsp;for&nbsp;a&nbsp;United States&nbsp;position. Candidates&nbsp;should reside in Los Angeles, CA, and expect to be partner-facing.WHAT YOU'LL DO :&nbsp;<ul><li>Identify&nbsp;restaurant operator expectations, values, and desired outcomes, and create manageable success plans with the partner</li><li>Execute&nbsp;proactive&nbsp;and&nbsp;predictive account management&nbsp;</li><li>Be a restaurant-facing trusted advisor&nbsp;</li><li>Nurture&nbsp;advocacy with our restaurant partners and drive value-add opportunities to their business</li><li>Maintain deep product knowledge and use-cases, including familiarity with the product roadmap and release schedule&nbsp;</li><li>Identify and qualify engagement opportunities: up-sells, cross-sells, programming</li><li>Identify and overcome objections&nbsp;that reinforce a true partnership</li><li>Gain competency with identifying churn risk, facilitating de-escalations, and appropriately managing restaurant departures&nbsp;</li></ul>WHO YOU ARE :&nbsp;<ul><li>Restaurant or Hospitality experience&nbsp;required&nbsp;</li><li>2+ years in a customer-facing or&nbsp;-experience role&nbsp;</li><li>Excellent written and verbal communications&nbsp;&nbsp;</li><li>Exceptional organization and time-management are critical to this role&nbsp;&nbsp;</li><li>Proficiency with data analysis required</li><li>Experience with Salesforce, MS Office Suite, iOS, Looker, Tableau, Atlassian a huge plus</li></ul>Resy is committed to Equal Employment Opportunity through attracting and retaining a diverse team of employees and creating an inclusive environment for all. We do not discriminate on basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.If the role you are applying for is designated as hybrid or onsite, you will be required to visit our offices at least three business days per week.Salary Range: $60,000.00 to $110,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions. US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Resy Restaurant Success Manager  - Los Angeles

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.American Express’ Global Advertising &amp; Brand Management (GABM) team is responsible for creating marketplace demand and driving commerce for American Express through differentiated and innovative branding, marketing and experiences. We have an ambitious goal: to be the most creative department in the Fortune 500 and we aim to deliver on that by doing work that is both creative and effective. Within GABM sits the Learning, Development, and Communications Strategy team, which manages Amex Marketing U, a unique learning and development program built for marketers, by marketers. Amex Marketing U inspires marketers to stay curious and develop their career through innovative flexible and adaptable learning experiences and opportunities that foster collaboration and knowledge sharing across the enterprise.Our team is looking for an experienced senior analyst who can elevate the work of Amex Marketing U. The colleague will support the development of our marketer curriculum, including managing our New Amex Marketer onboarding program and ongoing project management of our on-demand interactive trainings. Additionally, this colleague will manage, track, and report on all team metrics, create quarterly reports for leadership review, and make strategic suggestions for program changes based on findings. The ideal candidate will be passionate about learning and development and eager to drive our mission of building a culture of learning forward, understanding the power of metrics and data to support our team’s growth. Responsibilities:<ul><li>End-to-end ownership of Amex Marketing U metrics &amp; data, including:<ul><li>Gathering program metrics and creating quarterly and annual read-outs for leadership and partners </li><li>Managing annual feedback surveys and focus groups and other surveys as needed.</li></ul></li><li>Primary management of new curriculum development projects, including:&nbsp;<ul><li>Owning the relationship with external training development vendor</li><li>Managing internal stakeholders and SMEs </li><li>Tracking project timelines and ensuring timely delivery of trainings, as well as monitoring when trainings are due to be updated</li><li>Uploading, tracking, and managing on-demand trainings to Navigator, our internal instance of the Cornerstone LMS </li><li>Tracking and reporting training metrics</li></ul></li><li>Execution of the New Amex Marketer onboarding program, including:<ul><li>Organization and management of program materials, and delivery of program elements (e.g., emails, networking events) to New Marketer audience </li><li>Collaborating with partner business units and full Amex Marketing U team to understand and adapt onboarding needs for global marketers </li><li>Tracking and reporting New Amex Marketer program metrics </li></ul></li><li>Assisting with broader Amex Marketing U events as needed</li></ul>Minimum Qualifications:&nbsp;<ul><li>Bachelor’s Degree or 3 years relevant of work experience.&nbsp;</li><li>Superior, detail-oriented verbal and written communication skills</li><li>Experience working with cross-functional teams and various audiences&nbsp;to drive teams towards a common goal</li><li>Ability to synthesis complex data into a compelling and digestible visual story </li><li>Excellent organizational skills with the ability to set and meet deadlines&nbsp;</li><li>Ability to work professionally and collaboratively with a broad range of internal business partners&nbsp;</li><li>Experience with the following tools a plus: Airtable, Excel, PowerPoint, Outlook, Qualtrics, Cornerstone</li></ul>Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position. We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program</li><li>Access to Amex Marketing U, a unique learning and development program built for marketers, by marketers. Amex Marketing U inspires marketers to develop their career through innovative learning experiences and opportunities that foster collaboration and knowledge sharing across the enterprise. </li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Senior Analyst - Global Marketer Learning & Development

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.The U.S. Consumer Services Team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel &amp; Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, U.S. Consumer Banking, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day.Membership Portfolio Services is responsible for developing and scaling several growing businesses that are strategically important to American Express. Each of the businesses within Membership Portfolio Services connect Card Members with Merchants -a key differentiator of our Membership Model - and which also represent a significant opportunity to help drive our growth over the mid-to-long term. Amex Offers sits within the Membership Portfolio Services Team.Launched in 2012, Amex Offers is a digital advertising platform that connects Merchants, Advertisers and brands with the tens of millions of American Express Card Members across the globe. The Amex Offers team develops strategic marketing partnerships that deliver – through the Amex offers platform - unique differentiated value to reach high-spending Card Members in the digital channels where they engage with American Express. Through this solution, we can help advertisers get laser-focused on who our mutual customers are, what they want, and how we can meet their needs - delivering deep insights and maximizing results. How will you make an impact in this role?The Director, Business Development on the Amex Offers Sales &amp; Success Team will be responsible for managing a sales team, dedicated to the acquisition of new advertisers and brands into the Amex Offers ecosystem. This role will require a leader with a strong track record in delivering against sales goals, creating a dynamic team culture with a will to win and a proven ability to effectively influence across teams and with external customers.Key Responsibilities<ul><li>Lead a team of 5+</li><li>Develop and implement comprehensive sales strategies to achieve sales targets, volumes and growth objectives.</li><li>Drive revenue growth through new client/advertiser acquisition, and expansion of new accounts.</li><li>Lead, mentor, and manage the sales team, providing guidance, support, and professional development.</li><li>Develop, and actively manage, a sales pipeline, across multiple industries/verticals.</li><li>Manage sales forecasting, budgeting, and reporting to track performance and adjust strategies as needed.</li><li>Build and maintain strong relationships with key clients, agencies and stakeholders; address and resolve complex advertiser issues to ensure high levels of satisfaction and loyalty.</li><li>Collaborate with cross-functional and global counterparts in order to drive global growth.</li></ul>This will be a Hybrid position where you will be required to be in the office 3 days a week.Minimum Qualifications<ul><li>5+ years of relevant experience in Sales or Account Development, preferably within a digital media or performance marketing sales roles.</li><li>Strong leadership and team management skills, with the ability to motivate and develop a high-performing sales team.</li><li>Outstanding business acumen and strategic perspective.</li><li>Exceptional relationship building experience, including the ability to develop relationships with media/affiliate agencies, senior executives and C-Suite leadership teams externally.</li><li>Proven ability to influence others.</li><li>Entrepreneurial spirit with experience in meeting and exceeding sales goals while managing an active sales pipeline across a team. </li><li>Ability to think creatively, approach sales enablement from new angles, and manage/navigate in a highly dynamic, rapidly changing and growing environment. </li><li>Exceptional communication, presentation, and interpersonal skills.</li></ul>Salary Range: $130,000.00 to $205,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Director, Amex Offers Business Development (Sales & Success)

You Lead the Way. We’ve Got Your BackWith the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities, and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives.&nbsp; Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems.&nbsp; American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source.&nbsp; And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development.&nbsp; Find your place in technology on #TeamAmex. USCS &amp; EDD Tech business description paragraphThe U.S. Consumer Services and Enterprise Digital &amp; Data Technology Team brings together foundational strategic technology capabilities in digital experience engineering (Mobile and Web), AI/ML, marketing technology, enterprise communications, travel and lifestyle, and automation, grounded in our data technology model that prioritizes data governance. It employs a ground-breaking focus with development responsibilities for customer-facing capabilities that deepen and expand digital engagement, as well as core technical capabilities that cut across business lines and customer segments.We're looking for a Senior iOS Software Engineer to help us continue to build the next generation restaurant booking system, already trusted by thousands of businesses from world-class restaurants such as Alinea, Next and The French Laundry to local neighborhood mainstays.The iOS engineer will have&nbsp;a track record of building mobile applications that solve real problems for users in ways that only a mobile app can. You will work on a small, independent iOS team in collaboration with teams representing our web-based app to allow our iOS apps to maintain feature parity with the web as well as building innovative mobile-only apps. We are a small team so there's a great opportunity for you to make a difference.This is a full time role with a hybrid work model - 3 days a week in either the NYC or Chicago office<h4>You'll Get To...</h4><ul><li>Develop modern, native apps using SwiftUI and The Composable Architecture, with REST and GraphQL for server communication.</li><li>Collaborate with designers, product leadership, and other teams to craft new features for our business customers and their guests.</li><li>Contribute to a vibrant and forward-looking engineering team, shaping technical direction and culture across the entire organization.</li></ul><h4>Who We're Looking For</h4><ul><li>5+ years of experience building modular, testable iOS applications</li><li>A demonstrated ability to get things done on a small team while maintaining high standards of quality</li><li>An orientation towards learning and growing as part of a team</li><li>Excellent communication skills, both in keeping larger teams aware of their work on an ongoing basis and in resolving conflicts efficiently</li><li>Demonstrated ability to experiment and use data to guide decision-making</li><li>Expertise in Swift, SwiftUI and The Composable Architecture (or other reducer-based architectures) is a strong plus</li></ul>Salary Range: $110,000.00 to $190,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Senior iOS Developer -  Tock

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.The U.S. Consumer Services Team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel &amp; Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, U.S. Consumer Banking, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day.&nbsp; Membership Portfolio Services is responsible for developing and scaling several growing businesses that are strategically important to American Express. Each of the businesses within Membership Portfolio Services connect Card Members with Merchants -&nbsp; a key differentiator of our Membership Model - and which also represent a significant opportunity to help drive our growth over the mid-to-long term. Amex Offers sits within the Membership Portfolio Services Team.Launched in 2012, Amex Offers is a digital advertising platform that connects Merchants, Advertisers and brands with the tens of millions of American Express Card Members across the globe. The Amex Offers team develops strategic marketing partnerships that deliver – through the Amex offers platform - unique differentiated value to reach high-spending Card Members in the digital channels where they engage with American Express. Through this solution, we can help advertisers get laser-focused on who our mutual customers are, what they want, and how we can meet their needs - delivering deep insights and maximizing results.How will you make an impact in this role?This Senior Analyst position will support the maintenance and implementation of the overall program vision for Amex Offers globally, assisting in defining and communicating what winning looks like across Operations, Sales, Card Member Marketing, Tech and Capabilities. This position will assist as a centralized point of contact across Amex Offers stakeholders to ensure program deliverables are appropriately tracked and communicated throughout the on-going Amex Offers Transformation, ensuring transparency across the enterprise.Key Responsibilities<ul><li>Develop impactful presentation &amp; reporting packages for varying audiences to communicate key accomplishments, upcoming milestones, and watch out areas throughout program lifecycle.</li><li>Drive accountability across Amex Offers stakeholders by assisting in providing clear expected business goals &amp; objectives, and projected timelines to be met for net new capabilities.</li><li>Partner with Analytics to refine multi-year sales targets and goals across all impacted markets, including evolving the program scorecard, reporting packages, and platform OKRs/KPIs.</li><li>Provide monthly tracking on platform OKRs &amp; program goals, delivering key insights and identifying opportunities for improvement.</li><li>Influence and guide program strategy &amp; vision by conducting qualitative and quantitative market research, as needed.</li><li>Coordinate across teams to link on-going and new initiatives and capabilities to high-level roadmap, driving efficiency across platform resources.</li></ul>Minimum Qualifications<ul><li>Strategic thinker who can help develop a vision linked to organizational goals, and translate that vision into key actions.</li><li>Strong project management skills, including the ability to clearly advise on progress, roadblocks, and successfully drive project momentum.</li><li>Dynamic in nature, and able to quickly pivot priorities when required.</li><li>Ability to build strong internal relationships &amp; influence key partners while thriving in a highly collaborative, fast paced environment.</li><li>Outstandingproblem-solving &amp; written, and oral communication skills with a strong attention to detail.</li><li>Strong PowerPoint experience preferred.</li><li>1-2 years of relevant experience in a marketing, consulting, or strategy team.</li></ul>Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Senior Analyst-Amex Offers Strategy

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.The Global Merchant and Network Services (GMNS) Group brings together all of the American Express businesses that serve our key partners – merchants, banks, and strategic partners – to enable a sharp focus on using the power of our network to provide unique value to all of our mutual customers. The objective of the GMNS Business Conduct team is to drive risk-based decisioning and management of control and compliance objectives to support business priorities and growth while promoting a strong risk culture. This position will play a key role in leading Business Conduct efforts within the GMNS business unit.&nbsp; This includes the design, implementation and assessment of business conduct risks and ensuring that GMNS is effectively managing those risks in accordance with the company’s risk appetite, framework and policy. A core objective is to collaborate with GMNS Business Leaders, Compliance, the General Counsel’s Office, Colleague Engagement Group, 2nd line risk management and other key partners and stakeholders to sustain and enhance a culture of winning the right way.How will you make an impact in this role?Responsibilities and key focus areas include: <ul><li>Support enhancements to the GMNS Business Conduct program, ensuring a risk-based approach and alignment to the company’s policies and standards. </li><li>Manage projects in support of the development of the Business Conduct program, which includes proactive engagement with stakeholders to understand objectives and to help drive, track, and document progress, escalating issues where appropriate.</li><li>Drive analysis and insights tied to monitoring activities to drive improvements in the oversight program including training. </li><li>Design and implement enhanced controls, Key Risk Indicators (KRIs) and testing strategies to enhance business conduct oversight. </li><li>Act as a trusted advisor to GMNS business partners and leaders to provide guidance on matters related to business conduct. </li><li>Partner with Global Strategy and Capability and Control Management teams across markets to globalize the business conduct oversight program and ensure remediation and appropriate consequence management strategies are followed.</li><li>Ensure ongoing reporting in line with enterprise business conduct standards and effective escalation to committees, GMNS leaders and stakeholders. &nbsp;</li><li>Provide support on relevant audits, 2nd line and regulatory reviews.</li><li>Support core Operational Risk programs, including Process Risk Assessment, Issue Management, New Product Approvals, Third Party Lifecycle Management, and Regulatory Change Management.</li></ul>Required Qualifications:&nbsp; <ul><li>2+ Years experience in operational risk management (e.g., within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities&nbsp;</li><li>Strong project management skills with experience managing large-scale initiatives and competing priorities in a deadline-driven environment.&nbsp; A minimum of two years of experience in project management is preferred.&nbsp;</li><li>Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards </li><li>Proficient analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively</li></ul>Preferred Qualifications:<ul><li>Prior experience in process reengineering preferred.</li><li>Experience with regulatory program management and testing a plus.</li><li>Knowledge of/experience in the payments industry.</li><li>Strong organizational skills and attention to detail with a sense of follow through and accountability.</li><li>Results focused and self-driven with sharp problem-solving skills.</li><li>Excellent communication skills and interpersonal skills with the ability to build strong working relationships and influence effectively across levels in the organization.</li><li>Ability to adjust quickly to shifting priorities, multiple demands, ambiguity, and rapid change.</li></ul>Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Manager - Business Conduct

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.Global Merchant &amp; Network Services (GMNS) is the merchant network at American Express that acquires and maintains relationships with millions of merchants around the world who welcome our payment products. The Regional &amp; Centralized Client Group (RCCG) sits within GMNS and is an Account Development team responsible for building unique experiences for merchants through effective client management, providing world-class merchant analytics, and offering marketing initiatives that connect our merchants with customers and products that can grow their business grow. The team also provides Merchants with a range of business tools like lending products, online program management support, and social media resources.&nbsp;The Centralized Vertical Team&nbsp;sits within the Regional and Centralized Client Group (RCCG) and is responsible for developing relationships with small Merchants. Merchant Specialist are tasked with growing business by driving merchant retention, increased billed volume growing merchant satisfaction, and driving welcomed acceptance for our cardmembers in a portfolio of approximately 90k small Digitally Managed merchants.Role Overview:The Manager of the Digitally Managed (DM) portfolio is a critical component of the RCCG organization and plays a key role in growth strategy of the Vertical team.The Digitally Managed manager focuses on strategy and process oversight of ~90K of Digitally Managed merchants. The role involves analyzing large data sets and working closely with key partners to ensure oversight and appropriate treatment of this portfolio. This Digitally Managed manager leads and is supported by a dedicated account specialist, who can support merchant outreach and other project initiatives.Additionally, the Digitally Managed leader is responsible for collaborating on projects and initiatives throughout the year to support the broader RCCG organization.Responsibilities: ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Focus on strategy, process oversight and oversight of approximately ~90,000 Digitally Managed merchants.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Work with partners to ensure the right oversight and controls are in place.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Understand and stay abreast of dynamic changes currently taking shape in the payments industry and leverage insights to support broader team. ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Collaborate with key business partners and stakeholders to handle escalated merchant situations.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Work closely with the Vertical Director and Centralized VP to take an active role in the evolution and future development of Digitally Managed space.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Must maintain the highest level of compliance and operate with integrity.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Analyze large data sets to create appropriate treatments for a large portfolio.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Support merchant outreach and other project initiatives with the help of a dedicated analytic account specialist.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Collaborate on projects and initiatives throughout the year to support the broader Vertical team with strategic planning.Qualifications:<ul><li>Strong analytical skills with ability to turn data insights into strategies</li><li>Highly proficiency in Excel and comfortable with creating/presenting via PowerPoint.</li><li>Strong communication skills both written and verbally.</li><li>Demonstrated success in pipeline management as well as strategic account and portfolio planning. </li><li>Strong will to win and growth mindset.Comfortable with change and ambiguity.</li><li>Ability to work with clients from different markets and industries. </li><li>Control Management experience a plus</li><li>4 Year College Degree required.</li><li>Location: Virtual</li><li>Experience with roadmaps, process improvement, and project management required </li><li>People leader experience highly preferred</li></ul>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.Salary Range: $70,000.00 to $125,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Senior Manager, Digitally Managed

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.Global Merchant &amp; Network Services (GMNS) is the merchant network at American Express that acquires and maintains relationships with millions of merchants around the world who welcome our payment products. The Regional &amp; Centralized Client Group (RCCG) sits within GMNS and is an Account Development team responsible for building unique experiences for merchants through effective client management, providing world-class merchant analytics, and offering marketing initiatives that connect our merchants with customers and products that can grow their business grow. The team also provides Merchants with a range of business tools like lending products, online program management support, and social media resources.&nbsp;The Centralized Vertical Team&nbsp;sits within the Regional and Centralized Client Group (RCCG) and is responsible for developing relationships with small Merchants. Merchant Specialist are tasked with growing business by driving merchant retention, increased billed volume growing merchant satisfaction, and driving welcomed acceptance for our cardmembers in a portfolio of approximately 90k small Digitally Managed merchants.We are seeking a highly motivated and detail-oriented Merchant Specialist to join our team. This position plays a crucial role in supporting the Manager of the Digitally Managed portfolio and will be responsible for executing oversight and treatment needed for ~90,000 Digitally Managed merchants.Strong communication skills are a must as the Specialist will be directly engaging with merchants as well as key internal business partners.A growth mindset with the ability to analyze data and help make informed decisions is essential. You will be instrumental in the roll out of this new strategy and ensuring the right support and controls are in place for this very large portfolio.Key Responsibilities:·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Support the manager of the Digitally Managed portfolio to execute strategies·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Handle necessary client interactions, including escalations and growth opportunities ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Leverages new, regular reporting &amp; analytics to support large book of business.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Interface with internal and external partners to facilitate various initiatives·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Assist in the preparation of reports, presentations, and other documentation·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Understand and effectively communicate the merchant value proposition to our clients.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Research and leverage relevant information on the merchant business using multiple sources of data including analytics and internal and external applications to build compelling conversations.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Document client interactions and update client records in MerchantForce·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Comfortable working with a high level of change and ambiguity Qualifications:<ul><li>Strong communication skills, both written and verbal</li><li>Experience handling complex client interactions</li><li>&nbsp;Experience with Salesforce, Microsoft Excel, PowerPoint, Word, and Outlook</li><li>&nbsp;Analytic mindset with the ability to analyze data and provide insights</li><li>&nbsp;Ability to interface effectively with internal and external partners</li><li>&nbsp;Detail-oriented and highly organized</li><li>&nbsp;Self-motivated and able to work independently as well as part of a team</li><li>&nbsp;Virtual residing in Arizona required</li><li>&nbsp;Bachelor’s degree Preferred&nbsp;</li><li>Project Management experience preferred&nbsp;</li></ul>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

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