Campus Graduate - 2025 Global Servicing & Business Strategy Summer Internship Phoenix, AZ
You Lead the Way. We’ve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
Business Unit/Role Specific Info:
The Summer Internship Program sits under Global Servicing & Business Strategy (GSBS) – the heart of American Express’s global operations and part of our largest division, the Global Servicing Group (GSG). Employing 36,000 colleagues in 25 countries, no two projects or teams are the same. We deliver extraordinary customer care to card members, merchants, and commercial clients around the world, while providing elite credit, collections, and fraud services.
We’re looking for a graduate level intern to support the team on critical and innovative projects as a Summer Business Strategy Manager Intern.
How will you make an impact in this role?
- Drive and act as a champion for innovation that improve the customer experience and delivers business value. Share and leverage best practices and provide consultancy to team.
- Apply critical thinking to synthesize customer needs, marketplace dynamics, financial drivers, and business growth opportunities into comprehensive strategies
- Analyse data with analytical, statistical, and optimization techniques to identify insights, opportunities, relationships, and quantify/measure results - to help transform our business operations and drive growth.
- Lead, partner, and collaborate closely with diverse customer groups, such as Technologies and Marketing, to deliver project implementation and successful outcomes.
- Develop cost-benefit analyses to determine feasibility of new opportunities.
- Present your project to senior leaders in our organization.
Skills/Experience:
- Effective interpersonal skills – ability to collaborate and be a great colleague
- Excellent communicator – with the ability to explain complex concepts in a simple and easy to understand manner
- Strong analytical, problem-solving skills - background and interest in both qualitative and quantitative analysis
- Demonstrated curiosity about Strategy/General Management
- Strong project manager. Experience applying Agile/project methodologies is a bonus
- Proficient with analytical and presentation tools, including Excel and PowerPoint
- Willing to take risks and share fresh perspectives.
- Passion for servicing, payments innovation and new technology trends
Minimum Requirements
- Currently enrolled in an advanced Business or Management graduate degree (e.g., MBA, Data/Computer Science, Risk/Compliance/Governance, Finance, Organizational Psychology, Strategic/Operations Management)
- Students must have a graduation date between December 2025 and June 2026
- Minimum of 5+ years of professional experience, with a proven track record of success in leadership, management or specialized roles.
Preferred Qualifications
- Demonstrated ability to drive business results and manage complex initiatives/large-scale projects.
- Significant experience in strategic decision-making, leadership, and project management.
Our team will review completed applications on a rolling basis. We appreciate your patience while we consider your application and will be in contact with you.
Salary Range: $38.45 to $87.00 hourly + sign-on bonus
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.
Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being.
That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
- Competitive base salaries
- Flexible work arrangements and schedules with hybrid and virtual options with Amex Flex
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counselling support through our Healthy Minds program
- Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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