Business Process Coordinator
20-Nov-2024
Business Process Coordinator
Alumni Affairs and Development
67315BR
Job Summary
Alumni Affairs and Development (AA&D)
Alumni Affairs and Development is a dedicated team supporting Harvard’s advancement activity through front-line fundraising, alumni and volunteer engagement, technology, prospect management and research, business process, events, communications, and many other areas.
Our goal is to create an environment of respect that leverages the many talents, perspectives, and experiences of our employees; to deliver the strongest possible results by incorporating diverse perspectives into our daily work; and to make AA&D a great place to work for everyone. We strive to live our values of respect, inclusion, trust, collaboration, continuous improvement and innovation; and open communication and effective information sharing in our daily interactions and our work.
AA&D is comprised of the University Development Office (UDO), Faculty of Arts and Sciences (FAS) Development, AA&D Resources, the Harvard Alumni Association (HAA), and the Office of the Vice President (OVP).
As a member of the AA&D Business Process and Operations team this full-time, non-exempt position will support the infrastructure of the Resources Department by providing ongoing user support and training, fulfilling data and reporting needs, and maintaining current business practices.
Position Description
This position supports the day-to-day functions of assigned teams, including FAS Gift Planning, FAS Direct Response Marketing, and FAS Donor Relations. He/she is responsible for managing selected timelines, preparing Ad Hoc requests, executing staff trainings, and overseeing the collection and input of data. This person is responsible for keeping projects and tasks up to date in Workfront and will assist the Senior Business Process Analyst(s) in prioritizing and fulfilling requests.
- Supports day-to-day business process functions and responds to staff requests for assigned teams.
- Assists Senior Business Process Analyst(s) with the development, testing, and marketing of reporting applications and other technologies.
- Attends monthly ATSS LPM meetings and represents assigned Unit/teams.
- Trains staff on Advance policies and procedures as well as all reporting applications.
- In conjunction with the Senior Business Process Analyst(s) coordinates the fulfillment of ad-hoc data requests.
- Assists in the creation, implementation and evaluation of training plans and materials. Prepares and maintains data for use in selected projects.
- Oversees requests from staff for mass uploading of data (appeal headers, appeal recipient rows, proposals, assignments, gift clubs, mailing lists, tasks, contact reports, etc.).
- Conducts regular data audits of Advance data and communicates best practices to staff as needed.
- Maintains assigned projects and tasks in Workfront.
- May be responsible for overseeing the work of students and interns employed by the AA&D Operations team.
- May fulfill Coordinator responsibilities across FAS Operations team as needed.
Basic Qualifications
- Minimum of 2 years’ full-time work experience in university fundraising or transferable experience.
Additional Qualifications and Skills
- Familiarity with relational databases and SQL as well as standard Microsoft Office tools
- Familiar with best practices related to the software development life cycle
- Must have an even disposition and be able to deal effectively and politely with all people from all types of backgrounds and experience and in all types of situations.
- Must be conscious of data security and risk management.
- Demonstrated ability to evaluate problems accurately and display sound judgment.
- Ability to work within a team-oriented environment and manage multiple projects simultaneously. Must be collaborative, conscientious, and results oriented.
- Must exhibit great attention to detail and can produce clear documentation.
Additional Information
- This position requires a 3 month orientation and review period.
- Please include a cover letter with your application.
To learn more about how Harvard supports diversity and inclusion throughout the University please visit the Office for Diversity, Inclusion & Belonging at https://dib.harvard.edu/.
Accommodations: Harvard University welcomes individuals with disabilities to apply for positions and participate in its programs and activities. If you would like to request accommodations or have questions about the physical access provided, please let your recruiter know.
COVID 19 Vaccination Information: The health of our workforce is a priority for Harvard University. With that in mind, we strongly encourage all employees to be up to date on CDC-recommended vaccines.
Work Format Details
This position is eligible for 100% remote work. Employees may work from any of the Harvard Registered Payroll States, which currently includes Massachusetts, Connecticut, Maine, New Hampshire, Rhode Island, Vermont, Georgia, Illinois, Maryland, New Jersey, New York, Virginia, Washington, and California (CA for exempt positions only). Certain visa types and funding sources may limit work location. Individuals must meet work location sponsorship requirements prior to employment.
This position is remote, but it may be subject to change due to any operational adjustments in the department.
Benefits
We invite you to visit Harvard's Total Rewards website (https://hr.harvard.edu/totalrewards) to learn more about our outstanding benefits package, which may include:
- Paid Time Off: 3-4 weeks of accrued vacation time per year (3 weeks for support staff and 4 weeks for administrative/professional staff), 12 accrued sick days per year, 12.5 holidays plus a Winter Recess in December/January, 3 personal days per year (prorated based on date of hire), and up to 12 weeks of paid leave for new parents who are primary care givers.
- Health and Welfare: Comprehensive medical, dental, and vision benefits, disability and life insurance programs, along with voluntary benefits. Most coverage begins as of your start date.
- Work/Life and Wellness: Child and elder/adult care resources including on campus childcare centers, Employee Assistance Program, and wellness programs related to stress management, nutrition, meditation, and more.
- Retirement: University-funded retirement plan with contributions from 5% to 15% of eligible compensation, based on age and earnings with full vesting after 3 years of service.
- Tuition Assistance Program: Competitive program including $40 per class at the Harvard Extension School and reduced tuition through other participating Harvard graduate schools.
- Tuition Reimbursement: Program that provides 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions.
- Professional Development: Programs and classes at little or no cost, including through the Harvard Center for Workplace Development and LinkedIn Learning.
- Commuting and Transportation: Various commuter options handled through the Parking Office, including discounted parking, half-priced public transportation passes and pre-tax transit passes, biking benefits, and more.
- Harvard Facilities Access, Discounts and Perks: Access to Harvard athletic and fitness facilities, libraries, campus events, credit union, and more, as well as discounts to various types of services (legal, financial, etc.) and cultural and leisure activities throughout metro-Boston.
Job Function
Alumni Affairs and Development, General Administration
Department Office Location
USA - MA - Cambridge
Job Code
403040 Coordinator II
Work Format
Remote
Sub-Unit
------------
Salary Grade
055
Department
Alumni Affairs and Development
Union
55 - Hvd Union Cler & Tech Workers
Time Status
Full-time
Pre-Employment Screening
Identity
Commitment to Equity, Diversity, Inclusion, and Belonging
Harvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.
EEO Statement
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.
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