Account Manager I

Account Manager

Position Overview

If you are a customer-success-driven relationship manager of B2B SaaS (Software as a Service) clients with excellent interpersonal skills, technical chops, and a keen sense of urgency, we want to have a chat with you. You are self-motivated and pro-active, and have a deep understanding of your products as well as your customers. You excel in anticipating customer needs and staying ahead of customer issues, de-escalating when necessary, and maintaining a positive customer perception throughout. Your focus is on customer retention, but your value is in promoting customer growth while nurturing long lasting relationships.

Why Work For Us?

Join ParkHub as an Account Manager and play a key role in reshaping the parking technology landscape. At ParkHub, you'll thrive in a technological and professional environment, utilizing your deep market and customer understanding to ensure client success. We value your ability to anticipate needs, facilitate relationships, and maintain positive customer perceptions. Beyond retention, your role is pivotal in promoting growth and nurturing enduring relationships. Join us to contribute to cutting-edge solutions, be part of a dynamic team, and shape the future of parking technology. Your dedication will make a lasting impact on client success at ParkHub.

Position Responsibilities:

• Handle miscellaneous customer questions and issues.
• Research and advance upsell and renewal opportunities.
• Field, coordinate, and advance product requests.
• Meet with clients to review performance and maintain relationships.
• Manage contracts.
• Net Retention Strategic Planning.
• Create Quotes.
• Proper use of Software ex. Salesforce.
• Other related activities.
• Creating / amending quotes in Salesforce and WordDoc for renewals, expansions, and upsells.
• Through data input in Salesforce and Microsoft Word.
• Invoice related items.
• Working across departments.
• Account Planning and Strategy planning with CSMs.
• Meetings and communication throughout the day to problem solve and serve our clients to the best of our ability.
• Customer calls.
• Discovery calls, new client launches, troubleshooting, discussing additional products and services.
• Following up with clients.
• Setting tasks and reminders to follow up on previous communications to customers when trying to move certain processes along.
• CRM Management.
• Data input through Salesforce and pipeline management.

Desired Skills

• 2-3 years' experience in one or more of the following areas: Customer Onboarding, Customer Success, Customer Support, Account Management, Revenue Retention.
• Knowledge of B2B SaaS is a plus.
• Excellent communication skills and high emotional intelligence.
• High aptitude for organization, multitasking and wearing many hats.
• Ability to work independently or with a team in a fast-paced, growth-intensive environment.
• Aptitude for learning new products, understanding company value props, and communicating across the client-company value chain.
• Data-driven - Skilled in measuring and reporting performance metrics against KPIs.
• Parking or Transportation technology is a plus

What We Offer:

• Easy access to our Downtown Dallas office for local team members.
• A competitive salary with comprehensive benefits.
• Flexible vacation and policies that support work-life balance.
• A fully stocked kitchen with complimentary beverages and snacks.
• Catered meals to fuel productivity.
• Engaging team-building activities and outings.
• Exclusive partner perks, including game tickets, pre-sale access, and branded merchandise.

1. Diversity Statement:

At ParkHub we are inclusive. We celebrate multiple approaches, points of view, and lifestyles. We serve and employ people from all walks of life. Our diversity drives innovation, and we celebrate the diverse voices of our employees. We have built a culture where differences are valued, no matter your age, national origin, gender, gender identity, race, sexual orientation, physical or mental ability, ethnicity, veteran status, etc.

We foster both a top-down and grassroots approach to communication and relationships. This gives us the freedom and flexibility to address the broadest set of challenges and opportunities.

2. Equal Employment Opportunity Statement:

ParkHub is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status, or any other basis as protected by federal, state, or local law.

3. Other Employment Statements:

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

This role is based in Dallas, Texas, and the appropriate pay structure and benefits will apply.

4. No third parties:

We request that no agencies, staffing firms, or consultants send unsolicited applications or resumes in response to this or other ParkHub job postings.

PI253382023